Green Tree Servicing

  www.gtservicing.com
  www.gtservicing.com

Green Tree Servicing Reviews

Updated November 25, 2014
Updated November 25, 2014
62 Reviews
2.2
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Keith A. Anderson
28 Ratings

Review Highlights

Pros
  • This is a large, stable company with good benefits (in 6 reviews)

  • Great benefits and pay for what you do (in 5 reviews)


Cons
  • Upper management needs to be trained on new rules and regulations (in 4 reviews)

  • collection management, micro management, be careful (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Forced to break the law

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back End Collector in Fort Worth, TX
    Former Employee - Back End Collector in Fort Worth, TX

    I worked at Green Tree Servicing full-time (more than 5 years)

    Pros

    High pay if your willing to risk it all. But remember, you are personally held responsible for everything you say to get money and if they sue it can be held against you personally. There are way better companies to work for if you like collections.

    Cons

    Management will ride you like a bus if you do not perform at their level of expectations. At month end they will tell you not to break the law with the number of phone calls you make but if you don't get the money your fired! I strongly urge you not to work in any collections position.

    Advice to ManagementAdvice

    Their are more ethical companys to work for. Get out before they fire you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Minneapolis, MN
    Current Employee - Analyst in Minneapolis, MN

    I have been working at Green Tree Servicing full-time (less than an year)

    Pros

    There are no prosat all.

    Cons

    Written up because I was late a couple of time although
    I did not take a lunch or break...ever!'
    Worked overtime many days of week because of workload-so much so that that I would miss the last bus home and needed my husband to come and pick me up, which was a huge inconvience.
    If he didn't like a communication, he would not ask why I did it that way, just yelled at me.
    Yelled at me constantly, asked him to use an indoor voice and he said that this is the way he was (someone a few rows away, that I did not know, came over and asked what was going on). nice!

    Advice to ManagementAdvice

    listen to employees about work load.
    Monitor your voice volume. Don't yell at some in front of everyone, unit members and people down the hall know , what a screw up you are, and don't deserve to live.
    Make it a place that people will want to work for you.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    This company has a high image of themselves, but . . .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at Green Tree Servicing full-time (more than 5 years)

    Pros

    On the surface, appears to be a nice place. Nothing fancy, but a typicall call center, collections operations. However, the expereince from the inside does not match.

    Cons

    Management speaks of inclusion, valuing the input of employees and being inclusive, however the reality is quite different. My experience was the opposite. Active participation and employee suggestions are discouraged, ignored, or punished.

    Advice to ManagementAdvice

    Any advice offered will not listened to, so why bother? At least I can't be punished since I no longer work there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    They are too focused on reducing delinquency to stick with what is actually realistic, customers cant be made to pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Bridgeton, MO
    Current Employee - Collector in Bridgeton, MO

    I have been working at Green Tree Servicing full-time (more than an year)

    Pros

    they do offer a 1500 monthly bonus but you have to make all your goals making it difficult to achieve

    Cons

    overly strong focus on the bottom line goals become harder every month even if almost everyone missed them the month before which isn't very realistic and if you miss a few months you will get fired

    Advice to ManagementAdvice

    revamp your compensation policies so you can retain people who work hard and try to do everything they can to meet the requirements of the job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Payscale below other businesses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Custody in Tempe, AZ
    Former Employee - Document Custody in Tempe, AZ

    I worked at Green Tree Servicing full-time (more than 10 years)

    Pros

    Benefits excellant , promotions available, Paid to off fair, Family atmosphere.

    Cons

    Politcal , Favoritism , Secretcy , Confusion

    Advice to ManagementAdvice

    Don't change a thing.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Unorganized with unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Foreclosure Specialist in Jacksonville, FL
    Current Employee - Foreclosure Specialist in Jacksonville, FL

    I have been working at Green Tree Servicing full-time (less than an year)

    Pros

    Downtown location is within walking distace of lots of delis and landing; Jacksonville senior management tries to motivate

    Cons

    Workload is more than one processor can handle; systems are very slow; opportunity for bonus seems impossible; unrealistic exepctations of employee performance; held to audit standards with no training; different site locations act like enemies; no opportunity for advancement

    Advice to ManagementAdvice

    provide training to employees so that they can meet the expectations; get all sites on the same page as we all work for the same company and are not each other's enemy

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Frustrating company, people appear to be nice upfront however they are very sneaky.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tustin, CA
    Former Employee - Anonymous Employee in Tustin, CA

    I worked at Green Tree Servicing (less than an year)

    Pros

    If you are favored by the boss, it is a great place to work.

    Cons

    No official training, management tends to favor some and harsh on others. Sneaky, untruthful and non-trusting people.

    Advice to ManagementAdvice

    Treat all your employees equally and reward them for their efforts. Be upfront and truthful to everyone. Shame on you for taking advantage of an unfortunate situation in order to claim false statements of future risk.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Collection company pretending not to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation Project Manager in Tempe, AZ
    Former Employee - Operation Project Manager in Tempe, AZ

    I worked at Green Tree Servicing full-time (more than an year)

    Pros

    can think of anything positive

    Cons

    collection management, micro management, be careful.

    Advice to ManagementAdvice

    stop supporting bad managers and fire them. They are distorting the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It was difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Foreclosure Specialist in Tempe, AZ
    Former Employee - Foreclosure Specialist in Tempe, AZ

    I worked at Green Tree Servicing full-time (more than 5 years)

    Pros

    The company is growing which means possible to move up within the company

    Cons

    A lot of the difference department you need to stay on your feet to avoid from getting catch up.

    Advice to ManagementAdvice

    Upper Management need to pay attention to lower management on how they run their department

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector in Kennesaw, GA
    Former Employee - Debt Collector in Kennesaw, GA

    I worked at Green Tree Servicing full-time (less than an year)

    Pros

    Great pay and informative to my personal life

    Cons

    Long hours and lots of REQUIRED overtime, the management show a lot of favoritism towards seniority which was very frustrating to the newer employee.

    Advice to ManagementAdvice

    Better training system.

    Recommends
    Neutral Outlook
    No opinion of CEO

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