Greenway Health Reviews

Updated July 30, 2015
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3.2
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Wyche T. Green, III
64 Ratings

Pros
  • The people I work directly with are great people (in 6 reviews)

  • Same senior management team for many years, had a solid vision for years (in 3 reviews)

Cons
  • The camaraderie and work-life balance was perfect (in 3 reviews)

  • The high deductible insurance plan is a total joke (in 4 reviews)

More Pros and Cons

120 Employee Reviews

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  1. Great company that's moving up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Greenway Health full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company has been growing leaps and bounds! New hires will be exposed to plenty of areas within the SDLC / CRM. If you get the opportunity to work here, do it!

    Cons

    Processes differ across campuses, causing confusion at times. Some development teams cross these campuses, which adds to this confusion

    Advice to Management

    Get the processes / applications inline. All campuses should be working in the same manner, using the same tools. It may cost money upfront, but it will pay dividends in the end


  2. Claims Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in Birmingham, AL
    Former Employee - Claims Analyst in Birmingham, AL

    I worked at Greenway Health full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Time off, decent management, paid holidays, decent work culture

    Cons

    high turnover of employees, low pay, health insurance is crap, there is a lot of training about things that aren't directly relevant to the job you do

    Advice to Management

    actually train your employees on how to do their job, find out why the employee turnover rate is so high and fix it to retain employees, RCM client leads shouldn't have clients, hard for them to lead their team.

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Thank you for your feedback! We regret that your experience with us was less than positive. We have extensive employee training that focuses on company, industry, and specific departments and ... More


  3. Challenging, energetic atmosphere - though lack of organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greenway Health full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The company allows you to gain knowledge in areas that you may have never given thought to, Your critical thinking skills are useful working here, and you'll always be able to find innovative ways to tackle daily tasks - the true spirit of a software company.

    Cons

    Not all departments have the appropriate resources and/or training. The cart is often put before the horse when new programs are rolled out, and there is a bit of disorganization. Resources should have the appropriate training and necessary resources to help the customers, unfortunately this does not always happen.

    Advice to Management

    Allow employees the appropriate tools to learn their roles before throwing them off the deep end. This keeps the company afloat, and often helps the employee feel valued that their role is important. Allow employees to enjoy their job.

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Thank you for your feedback! We do try to cultivate an atmosphere of "critical thinking" and encourage our employees to learn and share ideas to help the company grow. Innovation is one of our ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Eh could have been better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Carrollton, GA
    Former Employee - Customer Support Technician in Carrollton, GA

    I worked at Greenway Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and benefits package Lunch break Special events

    Cons

    Sink or swim environment Tread carefully type of work Promotions come on a whim by management Very corporate culture Lots of training that in the end doesnt amount to much

    Advice to Management

    More guidance to new customer support people

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Thank you for your feedback! We are excited that you like our pay and benefits package, we try to keep our rates competitive and put the short and long term financial and health goals of our ... More


  6. Support Department could use some tweaking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Support Specialist in Birmingham, AL
    Current Employee - Dental Support Specialist in Birmingham, AL

    I have been working at Greenway Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    * Great work/life balance * The work environment outside of management is ideal * Paid Holidays and Weekends off * Abundant growth opportunities

    Cons

    * Management team makes a lot of questionable decisions * The benefits here aren't that great (i.e. high deductible ins, no allotted vacation time) * The pay is below average in comparison to similar jobs/functions across state and nation

    Advice to Management

    *Focus more on what helps your team work more efficiently rather than what looks good in the eyes of others.

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Hello! Thank you for your review! We are glad you enjoy our work/life balance, we try to promote a great culture and ensure our employees have the flexibility and freedom they need. We ... More


  7. Helpful (2)

    Great Company culture, good people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partner Account Manager in Carrollton, GA
    Current Employee - Partner Account Manager in Carrollton, GA

    I have been working at Greenway Health

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good, focused people who care about what they are doing. Competitive salary for the area. Great flexibility in hours. Ability to work from home. Not difficult.

    Cons

    Currently no ability to raise earning potential. No effective training structure - "sink or swim" mentality. No official performance reviews

    Advice to Management

    Need more guidance, and incentives.

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Hi, and thank you for your review! We do try to keep a competitive rate and flexible hours for our employees. We are very happy to hear when our employees are happy with the work/life balance we ... More


  8. Helpful (2)

    Sales Executive

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Greenway Health (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are very few remaining long-term employees who are extremely knowledgeable in the industry and a valuable resource to their peers and clients.

    Cons

    Poor pay and worse benefits, top management is more focused on cutting their teeth with Vista Equity Partners, the holding company, than building a reputable company, client service and support cratered and staffed with unqualified technicians, horrible mistreatment of clients, vendors, and employees, generally run by caprice, 2nd rate technology, total annual turnover north of 25% overall and approaching 50% in the sales organization, frequently overcharge customers and take up to a year to refund money. These are not people with whom you want to associate professionally.

    Advice to Management

    You can't grow without a ground game. Reputation for poor, inexpert support and constant turnover (and concomitant lack of references) kind of puts a damper on growing the business!

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Hello! Thank you for your review! We strive hard to find and retain top talent in the industry, and are continuously impressed with the great industry talent we have on-board. We are unsure of ... More


  9. Helpful (1)

    Really enjoy working for this company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Greenway Health

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always understand and even stress the importance of work and home life balance, open with communication about what is going on with the company, laid back environment, open door policy for all management, always take time to appreciate the employees, over time opportunities.

    Cons

    I don't really have any cons for Greenway, really enjoy working here!

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Thanks for the positive feedback!! We are happy that you understand and see how much we strive to cultivate a culture that cares about our Greenway Health families and promoting a healthy ... More


  10. Helpful (2)

    Revenue Services (RCM)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Services (RCM) in Carrollton, GA
    Current Employee - Revenue Services (RCM) in Carrollton, GA

    I have been working at Greenway Health (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Revenue Services (RCM) team is making positive changes this year and creating a lot of growth opportunities. The skills that we are learning in this department will help us in any job in the healthcare field (except treating patients).

    Cons

    This has been a year of change. It has been difficult at times and is also one of the pros of Greenway. With change has come a lot of new opportunities. I am excited to see what the next year brings!

    Advice to Management

    Raise awareness of RCM in all departments to ensure that it continues to be well supported. That has happened a lot this year and needs to continue.

    Greenway Health Response

    Jul 22, 2015 – The Talent Management Team

    Hello, and thank you for your review! We are excited about the changes we have made this year, but understand the difficulties that come with such major changes. We believe these are all steps ... More


  11. Corporate and Stuffy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greenway Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The name is very well known in the market place, co-workers were great. There are established processes in place and good documentation.

    Cons

    Very Corporate. No access to leadership unless you're upper management. Not an enviornment that encourages creativity or cross-department collaboration.

    Advice to Management

    Listen to ideas from people in different positions. Be honest and transparent with your employees, not so PC all the time.

    Greenway Health Response

    Jul 2, 2015 – The Talent Management Team

    Thanks for the feedback! We are excited about the great name that we do have in the marketplace, and have been working hard to implement standard operating procedures to ensure that we continue ... More



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