Greyhound

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Greyhound Reviews

Updated Jul 1, 2014

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All Employees Current Employees Only

2.7 45 reviews

47% Approve of the CEO

Greyhound President and CEO Dave Leach

Dave Leach

(19 ratings)

34% of employees recommend this company to a friend
45 Employee Reviews
Relevance Date Rating
in

     

    HR assistant

    Human Resources Assistant (Current Employee) Dallas, TX

    ProsPeople, Training, and the enviroment is laid back

    ConsNone really. Tedious tasks

    Advice to Senior ManagementThey are really good.

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    "All the work is place on one person, it happens to be me."

    Fleet Services (Current Employee) Albuquerque, NM

    ProsBesides working in corporate, other good positions are being a bus driver, mechanic and/or in management.

    ConsOnce management notices you are an excellent worker they will exploit you. My first year I was responsible for cleaning the terminal, exterior of property and performing my current job duties such as throughly servicing fleets-clean interior and exterior of buses. I work alone on an 8 hour shift servicing 8 buses, not including doubles, deadheads, or buses that are cut because a driver doesn't want to drive there schedule. I only have an average of 30 minutes to clean each bus. Also I'm the only employee held responsible for cleaning maintenance facility restrooms, driver's area, mechanic's office, scrubbing the garage and wash bays floors while other fleet workers are allow to service buses only. Managers are always preaching On-Time Performance (OTP), and teamwork. Drivers are always 2 hours late, then managers/supervisors expect you to perform a miracle on buses. The Union and Corporate will unite forces together if you challenge or question there executive plans. The manager who hired me said my position starts @ 11.00/hr that was a lie more like $9.48/hr and currently I'm earning close to $11.03/hr after 5 years.

    Advice to Senior ManagementNow that they consider themselves The "New Greyhound" hold every employee accountable for the job you hired them to perform, instead of letting your "EYES and EARS" receive a pass. Increase pay and discipline drivers who are excessively late. Also stop trying to have a perfect schedule leave some room for error.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    These challenges often leave me feeling exhausted and overwhelmed.

    Customer Service Representative/Motor Coach Operator (Former Employee) Dallas, TX

    ProsMy ability to manage my emotions and remain calm under pressure it has a direct link to my performance.

    ConsConflicts with dispatcher wanted to send me in two different directions at the same time.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Mixed bag

    Greyhound Bus Driver (Former Employee) New York, NY

    ProsChance to see the country and interact with a diverse group of co-workers and passengers. Pay is decent compared to other inter-city carriers. Only have to deal with management when in terminals. Bus operators spend 90% of their time away from terminals

    ConsUneven working schedule for new drivers. Some locations have deep seniority lists. Confrontational attitude by some members of management.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

     

    An ok company

    Customer Service Representative (Current Employee) Seattle, WA

    ProsI got the experience working with all kinds of people as well as development in account and customer relations.

    ConsThe pay did not match the type of work. There would be so many upset passengers because the bus was late and us ticket agents wont be given a clue on why and how the bus became this late.

    Advice to Senior ManagementPay more to customer service agents and ticket agents. If you pay poorly you will only expect to attract ill acting employess.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    HR dissappointments

    Ticket Agent (Former Employee) Raleigh, NC

    Prosthere will be times when you can help someone who is down on there luck and you will go home happy because of it

    ConsThe computer system (TRIPS) is old, slow, and terrible
    The Management truly lacks HR skills and are only professional when corporate is around
    Most of the staff lacks customer service skills- you will see someone unnecessarily overcharged at some point
    Very fast paste environment and ticket agents aren't allowed to sit down like other terminals. you are on your feet the entire 8 hour shift

    Advice to Senior Managementwork on treating your customers and employees with more respect and the turnover rate wouldn't be so high and you could maintain more repeat customers

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Political

    Anonymous Employee (Former Employee)

    ProsThey are remaking the company with the Transformation project touching IT with new technology to drive the company into the 21st century

    ConsVery political environment. pockets of competing groups. decision by committee is very frustrating.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    After years of service you will always be looking for a better job...

    Customer Service Representative (Former Employee) Detroit, MI

    Prosworking with the fellow employes is a lot of fun but sometimes it makes you wonder.

    ConsPay scale is not competitive, Promotions do not come often, Supervisors think they are GODS and try to berate the other employees.

    Advice to Senior ManagementThey need to fire the current Mangement staff and start over Fresh.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Motor Coach Driver

    Motor Coach Driver (Former Employee) Richmond, VA

    ProsGood Pay with benefits for full time employees

    ConsNot good for family person who needs to be home nightly on work a regular schedule. On call 365 days 24/7

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    New York Operations Manager

    Operations Manager (Current Employee) New York, NY

    ProsAble to help those in need ( Customers)

    Cons24-7 Operation, Days off vary from 1 to 2 days off. No training structure for Management. Drivers are expendable.Old school way of thinking, terminate, lead by fear for results. Every quarter terminal employees are terminated to reduce Terminal cost. Yearly Fortcast is not shared with Terminal Management to avoid going over budget. It is is shared its shared at the last minute, No planning a " year in advance" to eliminate a decrease in moral with terminal employees and drivers. Stellar Training is a joke, On hand training all training is a paper job for corporate and OSHA and DOT auditors. Corporate does not plan for enough equipment leaving irate customers and employees. Christmas M.Watkins Senior Vice President was at the New York Terminal to assist with the crowd. But we were short equipment (Buses). I asked why are we short he stated to the Operations Manager (me) I don't know. Company has not garbage to clean incoming schedules properly

    Advice to Senior ManagementImplement Six Sigma, Project Management team, Vice Presidents and Senior VPs are to involved in everyday operation.

    No, I would not recommend this company to a friend

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