Greyhound Reviews

Former Employee – worked at Greyhound full-time for more than 7 years

Pros – Empowerment - you / we have been empowered to make decisions. So if you are comfortable making decisions, go with it. It can't hurt. Everyone will succeed because you made the right decision or learn from it.

Cons – Very difficult clients during inclement weather. Be prepared.

Advice to Senior Management – Be kind to your team. They want your respect, knowledge, and vote of confidence. Share the knowledge.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Greyhound as a contractor

Pros – nothing it was stupid and suffering

Cons – Bad CS, not organized, grumpy and un-polite old boss ...among other things...like dealing with pissed off customers all the time because of bad management

Advice to Senior Management – get out of this business, I am really dissatisfied with your service and advise everyone NOT to work with Greyhound everrrrrr.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Greyhound full-time for more than 3 years

Pros – Decent salary and benefits. Good for people who like to travel

Cons – Poor working conditions, old equipment (Buses and terminal). Lack of security screening at terminals

Advice to Senior Management – Adversarial relationonship between Drivers and management makes job difficult . Not having good working equipment, clean safe working environment(ie bus rest rooms, customer security screening). Overall I enjoy working with 98% of my co workers but sometimes feel I am put in situations were I cannot perform my job to the best of my abliity and provide the best service to the customer because of management decisions.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Greyhound full-time for less than a year

Pros – I work with great people with good personalities. If you show a willingness to learn more about the job there is room for you to advance.

Cons – They try to get by with as few staff members on a shift as possible.If labor costs are low then management will receive larger bonuses. This only causes employees to have to work twice as hard for the same amount of money. They also do their best to keep everyone under 40 hours a week and most under 30 hours.

Yes, I would recommend this company to a friend

Current Employee – been working at Greyhound

Pros – Current management does a good job empoyering employees to make grade level appropriate decisions. Management also does a good job communicating information through the various levels of the organization.

Cons – The company is still very traditional in area of flexible work hours and tele-commuting for corporate employees. They still require pretty much normal business hours and 100% in office attendence everyday with virtually no flexibility. Overtime hours can also be expected depending on the job level making work / family life balance issues a little bit of a struggle.

Advice to Senior Management – Would prefer to have better flex and/or tele-commuting options avaialble to help better balance work/family life. In addition more professional training programs for the employees such as managerial, time management, computer training etc. would be helpful. Overall though it is a good company to work for.

Former Employee – worked at Greyhound

Pros – Great company culture; hardworking staff; good headquarters location in downtown Dallas on DART rail line; many loyal and long-tenured employees

Cons – Pay, merit raises and bonuses can be sub-par - depends on the department; recent acquisition by a new corporate parent resulted in layoffs, overworked employees and many dropped balls; too many layers of management involved in basic decision-making.

Advice to Senior Management – Communicate Greyhound's quarterly performance to employees at all levels, work is needed to re-build HQ morale to per-acquisition levels; focus more on the customer experience and less on counting beans

Yes, I would recommend this company to a friend

Current Employee – been working at Greyhound

Pros – Plenty of work if you want it.

Cons – Outdated equipment and managers who have no experience operating a motor coach or idea what drivers must endure.

Advice to Senior Management – Raise the standards for all employees.

No, I would not recommend this company to a friend

Current Employee – been working at Greyhound

Pros – Pay is good. Once you leave the bus station, you are on your own. Nobody looking over your shoulder. If you have a good bus, and good passengers, then you can really have a great day.

Cons – In all transportation, you are on call when you are first hired. Basically, at Greyhound, you have no life until you build up seniority. You are a slave to the telephone. You will not get to enjoy the holiday's, but they warn you about that when they hire you. Dealing with the traveling public can be frustrating also. Have to deal with drunks, mental, and just sometimes mean people.

Advice to Senior Management – The company is trying to turn things around because of the added pressure of Megabus and other bus lines. They should really try to turn the culture around. A lot of drivers look at passengers as "the enemy". These people pay to ride, not to be treated any kind of way.

No, I would not recommend this company to a friend

Former Employee – worked at Greyhound

Pros – Exposed me to the many personalities of people when it comes to needing to get from point a to point b. This job made me better for future jobs especially working in the inner city and dealing with all types of people. Schemers at it's best. If you don't have the patience, it isn't for you. Customer Service has to be the main focus and a level head.

Cons – The management we're good but then they laid alot of workers off which I felt was because they were threatened of their jobs being replaced. The chances are being high in management is slim when you are very smart. They want you to be a doll and don't want you to have much of an opinion to better the atmosphere.

Advice to Senior Management – Listen to the people who deal first hand with the public. Your business wouldn't be anything without them. A machine isn't the answer to the problems. But than again, most management in companies that are doing bad thing like robots/machines and wonder why they don't progress.

Current Employee – been working at Greyhound

Pros – Overall Job Stability with the company is good. In the respect that it has a good market share in the transportation industry.

Cons – No growth for educationally adavced persons. Most persons hired do not have college level education or above; therefore, the level of foresight and proactivity to trends is dramatically reduced. Consequently, causing disparity within the ranks.

Advice to Senior Management – To analyze the trends and implement programs and policies that would address the companys overall preformance to be more engaging in the future