Greyhound Reviews

Updated July 1, 2015
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2.9
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Approve of CEO
Greyhound President and CEO Dave Leach
Dave Leach
29 Ratings

Pros
  • Good Pay with benefits for full time employees (in 3 reviews)

  • Bus operators spend 90% of their time away from terminals (in 6 reviews)

Cons
  • Uneven working schedule for new drivers (in 10 reviews)

  • But we were short equipment (Buses) (in 5 reviews)

More Pros and Cons

65 Employee Reviews

Sort: Popular Rating Date
  1. Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Greyhound

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and benefits with little no experience required. The Company provides the training and assists in obtaining your CDL.

    Cons

    First few years you are on call 24 by 7. During peak periods like summer and holidays you are always expected to be available.

    Advice to Management

    Spend more time with the newly hired employees to help them understand the logging procedures and other safety requirements.


  2. Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound full-time

    Pros

    Good Pay Meet A Lot of people Lots of traveling

    Cons

    Social life non-existent On-call for at least 3 years


  3. Helpful (1)

    could be alot better if corporate focus was on the issues that actually matter.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Greyhound full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty laid back... Friendly co-workers... And That's about it.

    Cons

    Management can sometimes be non-existent.

    Advice to Management

    I think focusing less on customer service and more on trying to aquire a fleet of buses that actually work and look decent, would have an overall positive effect. Happy customers= happy employees and vice versa...


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Operations Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Seattle, WA
    Current Employee - Operations Supervisor in Seattle, WA

    I have been working at Greyhound full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good Pay and chance for advancement. Everyone is pretty laid back. The company culture is good. Currently we are in the process of elevating everything!

    Cons

    When things fail, buses break down, the job gets really intense. It can be difficult to help the passengers. It can take 30 minutes to get a dispatcher on the phone.You are constantly answering phone calls from your drivers doing the job of a dispatcher


  6. Helpful (1)

    Operation Supervisor II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operation Supervisor II in Lake City, FL
    Current Employee - Operation Supervisor II in Lake City, FL

    I have been working at Greyhound (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly environment. Easy to work with management.

    Cons

    The working schedule changes weekly.

    Advice to Management

    Make a permanent schedule, and give the employees two consecutive days off


  7. Helpful (1)

    Horrible Experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Motorcoach Operator in Milwaukee, WI
    Former Employee - Motorcoach Operator in Milwaukee, WI

    I worked at Greyhound

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - You get to drive a bus (if you like them, it is a pro) - Excellent training program (as far as customer service training, interacting with persons with disabilities, and learning how to maneuver the bus) - Rewarding feeling when passengers tell you that you did a good job - No superior standing over you for majority of the day - Free food/drinks at terminals and some rest stops

    Cons

    - Cannot get enough sleep to safely operate the bus (5 -6hr) even though they tell you that you will get adequate time to rest (They will call you back to work 8 hours of being away from work at times (9 hours on average); 1hr to get home - 8 hours left, 1 hour to get back to work - 7 hours left, 30 mins to 1 hr to get ready for work, 6.5-6 hours left, 30- minutes to unwind - 6 hrs left, 20 minutes to fall asleep - 5.5 hours left to sleep! <- and that's if you don't live too far away from the garage) - The extra board is stupid and an outdated way of scheduling which creates unpredictable work assignments causing lack of sleep and inability to prepare for routes beforehand; it also contributes to sleep deprivation - You have to play games with dispatch to get your 1 day out of 7 off from work (it really should be 2 days considering the sleep deprivation) - The appalling displays of poor customer service, rude, and downright mean-spirited behavior from terminal workers, fellow bus drivers, and supervisors is enough to make you embarrassed to where the Greyhound uniform - Buses are raggedy and have a bad turning radius except for Prevost X3 which is almost exclusively on the east coast and "important cities"; don't ever drive 102-DL3 with Zf transmission (so terrible going into loading slip on incline!) - The garage has an unorganized method of passing out buses; buses are either late, dirty, or unacceptable for the passengers - They claim that they are shorthanded and that they don't have workers, however they have multiple workers spread out sitting up in foreign terminal cities doing nothing! - They have a drive cam on the bus so that they blame you if you hit a deer -_- - The Greyhound safety men are "out to get you" (they should be concerned about the lack of sleep drivers have but what evs) - The department of transportation/ state troopers are out to get you too - Extremely weak union even though they pretend to be so tough (they let the abuse from dispatch/Greyhound happen to drivers)

    Advice to Management

    I feel as though this comment is pointless as the working conditions have probably been this way for a LONG time. Being a driver for Greyhound is unnecessarily hard; this is why you are desperate for drivers, the only drivers that you can get are desperate to work ANYWHERE, and that is why excellent employees like me wont stay (I don't mean to brag, but all of my passengers acknowledged that I was awesome :D ) There should be at least 12 hours of rest between work assignments to combat fatigue. The extra-board could be modulated in a way that is more predictable and accommodating for drivers (it can be done easily...) All (or most) of the supervisors, mean drivers, and mean terminal employees need to be fired. One driver left this passenger because she/he didn't want to put their suitcase under the bus (she/he wanted it behind the driver seat). That passenger explained that she/he was going to a funeral and broke down in tears; the bus driver didn't even care! <- Things like that should not be the status quo at Greyhound.


  8. Helpful (1)

    Ticket Agent

    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Greyhound

    Approves of CEO
    Approves of CEO

    Pros

    Great customer service and travel experience

    Cons

    None con..progress in the job


  9. ABANDON ALL HOPE YE WHO ENTER HERE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Lead in Philadelphia, PA
    Current Employee - Customer Service Lead in Philadelphia, PA

    I have been working at Greyhound full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If there were any pros to this place, i have never found any. Well job related Ones anyway.

    Cons

    The nightmare begins almost immediately, if yoy work hard you will more than likely get one day off. They will call you in on that day too, there is no saying no. if you dont answer they will keep calling even at 4am regardless if you have kids. Management is totally disorganized, coworkers will throw you under the bus, you will get calls regarding events that happened when you weren't there. Impromptu meetings, if you aint there you will not get the memo.

    Advice to Management

    fire everyone and start over.


  10. Great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Greyhound

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and good co workers

    Cons

    Dirty environment deal with mean customers

    Advice to Management

    Better comunicat


  11. Great company that is poorly managed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motorcoach Operator
    Current Employee - Motorcoach Operator

    I have been working at Greyhound

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Traveling and meeting new people. Getting a chance to converse and congregate with your fellow co workers. Getting a chance to see the country while getting paid.

    Cons

    Dealing with management. Poor equipment. Unruly passengers. Lack of security. Pay not up to par. Filling out paperwork constantly to get money that you earned.

    Advice to Management

    Management needs to listen to the rank and file. Start getting more input from those that do the job everyday. Allow local management to manage which will create a more comfortable work environment and boost morale.



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