Greyhound

  www.greyhound.com
  www.greyhound.com

Greyhound Reviews

Updated November 27, 2014
Updated November 27, 2014
49 Reviews
2.6
49 Reviews
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Greyhound President and CEO Dave Leach
Dave Leach
22 Ratings

Employee Reviews

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  1.  

    HR dissappointments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ticket Agent in Raleigh, NC
    Former Employee - Ticket Agent in Raleigh, NC

    I worked at Greyhound part-time (less than an year)

    Pros

    there will be times when you can help someone who is down on there luck and you will go home happy because of it

    Cons

    The computer system (TRIPS) is old, slow, and terrible
    The Management truly lacks HR skills and are only professional when corporate is around
    Most of the staff lacks customer service skills- you will see someone unnecessarily overcharged at some point
    Very fast paste environment and ticket agents aren't allowed to sit down like other terminals. you are on your feet the entire 8 hour shift

    Advice to ManagementAdvice

    work on treating your customers and employees with more respect and the turnover rate wouldn't be so high and you could maintain more repeat customers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound

    Pros

    They are remaking the company with the Transformation project touching IT with new technology to drive the company into the 21st century

    Cons

    Very political environment. pockets of competing groups. decision by committee is very frustrating.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    After years of service you will always be looking for a better job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative in Detroit, MI

    I worked at Greyhound full-time (more than 10 years)

    Pros

    working with the fellow employes is a lot of fun but sometimes it makes you wonder.

    Cons

    Pay scale is not competitive, Promotions do not come often, Supervisors think they are GODS and try to berate the other employees.

    Advice to ManagementAdvice

    They need to fire the current Mangement staff and start over Fresh.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Motor Coach Driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Motor Coach Driver in Richmond, VA
    Former Employee - Motor Coach Driver in Richmond, VA

    I worked at Greyhound full-time (more than 3 years)

    Pros

    Good Pay with benefits for full time employees

    Cons

    Not good for family person who needs to be home nightly on work a regular schedule. On call 365 days 24/7

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    New York Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in New York, NY
    Current Employee - Operations Manager in New York, NY

    I have been working at Greyhound full-time (more than 3 years)

    Pros

    Able to help those in need ( Customers)

    Cons

    24-7 Operation, Days off vary from 1 to 2 days off. No training structure for Management. Drivers are expendable.Old school way of thinking, terminate, lead by fear for results. Every quarter terminal employees are terminated to reduce Terminal cost. Yearly Fortcast is not shared with Terminal Management to avoid going over budget. It is is shared its shared at the last minute, No planning a " year in advance" to eliminate a decrease in moral with terminal employees and drivers. Stellar Training is a joke, On hand training all training is a paper job for corporate and OSHA and DOT auditors. Corporate does not plan for enough equipment leaving irate customers and employees. Christmas M.Watkins Senior Vice President was at the New York Terminal to assist with the crowd. But we were short equipment (Buses). I asked why are we short he stated to the Operations Manager (me) I don't know. Company has not garbage to clean incoming schedules properly

    Advice to ManagementAdvice

    Implement Six Sigma, Project Management team, Vice Presidents and Senior VPs are to involved in everyday operation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Positive upbeat environment to work in - They keep you moving!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Coordinator in Chicago, IL
    Former Employee - District Coordinator in Chicago, IL

    I worked at Greyhound full-time (less than an year)

    Pros

    Friendly, Consistent, Fast-paced, Fun, Upbeat

    Cons

    Backwards management, Poor communication, Disconnect between HQ and parent company,

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Needs major changes to be made to service level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Greyhound full-time (more than 10 years)

    Pros

    Coworkers are friendly and fun to be around.

    Cons

    Company is fractured they are not sure what direction they want to go with.
    Management team is unhelpful and some don't even know how to do jobs that are required to know how to do after years of working at the job.
    promotions are not handled correctly and are not posted as they should be.
    pay is not on the same level as other jobs in the area.

    Advice to ManagementAdvice

    Show that you can do the work just like your employees do you must lead by example not behind desk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good Company?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound

    Pros

    In terms of past employees, great camaraderie, lasting friendships.

    Cons

    Trying to manage companies employees and customers from one location. BAAAAD idea. Company needs to revisit serving the customers who made the company.

    Advice to ManagementAdvice

    Teach customer service skills to management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Customer Service Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound part-time (more than an year)

    Pros

    Excellent pay, has a chance to advance to a higher position, able to receive a bonuses every 3 months for a job well done

    Cons

    overworked
    not respected
    around a lot of individuals who gossip
    unorganized
    be prepared to deal with angry customers without the assistance of supervisors

  11.  

    I love my job. It is very fulfilling and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Greyhound full-time (more than 5 years)

    Pros

    Empowerment - you / we have been empowered to make decisions. So if you are comfortable making decisions, go with it. It can't hurt. Everyone will succeed because you made the right decision or learn from it.

    Cons

    Very difficult clients during inclement weather. Be prepared.

    Advice to ManagementAdvice

    Be kind to your team. They want your respect, knowledge, and vote of confidence. Share the knowledge.

    Recommends
    Positive Outlook
    Approves of CEO

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