Greyhound

www.greyhound.com
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Employee Reviews

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  1. 2 people found this helpful  

    New York Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in New York, NY
    Current Employee - Operations Manager in New York, NY

    I have been working at Greyhound full-time (more than 3 years)

    Pros

    Able to help those in need ( Customers)

    Cons

    24-7 Operation, Days off vary from 1 to 2 days off. No training structure for Management. Drivers are expendable.Old school way of thinking, terminate, lead by fear for results. Every quarter terminal employees are terminated to reduce Terminal cost. Yearly Fortcast is not shared with Terminal Management to avoid going over budget. It is is shared its shared at the last minute, No planning a " year in advance" to eliminate a decrease in moral with terminal employees and drivers. Stellar Training is a joke, On hand training all training is a paper job for corporate and OSHA and DOT auditors. Corporate does not plan for enough equipment leaving irate customers and employees. Christmas M.Watkins Senior Vice President was at the New York Terminal to assist with the crowd. But we were short equipment (Buses). I asked why are we short he stated to the Operations Manager (me) I don't know. Company has not garbage to clean incoming schedules properly

    Advice to ManagementAdvice

    Implement Six Sigma, Project Management team, Vice Presidents and Senior VPs are to involved in everyday operation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Positive upbeat environment to work in - They keep you moving!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Coordinator in Chicago, IL
    Former Employee - District Coordinator in Chicago, IL

    I worked at Greyhound full-time (less than a year)

    Pros

    Friendly, Consistent, Fast-paced, Fun, Upbeat

    Cons

    Backwards management, Poor communication, Disconnect between HQ and parent company,

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Needs major changes to be made to service level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Greyhound full-time (more than 10 years)

    Pros

    Coworkers are friendly and fun to be around.

    Cons

    Company is fractured they are not sure what direction they want to go with.
    Management team is unhelpful and some don't even know how to do jobs that are required to know how to do after years of working at the job.
    promotions are not handled correctly and are not posted as they should be.
    pay is not on the same level as other jobs in the area.

    Advice to ManagementAdvice

    Show that you can do the work just like your employees do you must lead by example not behind desk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good Company?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound

    Pros

    In terms of past employees, great camaraderie, lasting friendships.

    Cons

    Trying to manage companies employees and customers from one location. BAAAAD idea. Company needs to revisit serving the customers who made the company.

    Advice to ManagementAdvice

    Teach customer service skills to management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Customer Service Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound part-time (more than a year)

    Pros

    Excellent pay, has a chance to advance to a higher position, able to receive a bonuses every 3 months for a job well done

    Cons

    overworked
    not respected
    around a lot of individuals who gossip
    unorganized
    be prepared to deal with angry customers without the assistance of supervisors

  7.  

    I love my job. It is very fulfilling and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Greyhound full-time (more than 5 years)

    Pros

    Empowerment - you / we have been empowered to make decisions. So if you are comfortable making decisions, go with it. It can't hurt. Everyone will succeed because you made the right decision or learn from it.

    Cons

    Very difficult clients during inclement weather. Be prepared.

    Advice to ManagementAdvice

    Be kind to your team. They want your respect, knowledge, and vote of confidence. Share the knowledge.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Horrible Greyhound Bus line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Seattle, WA
    Former Contractor - Customer Service Representative in Seattle, WA

    I worked at Greyhound as a contractor

    Pros

    nothing it was stupid and suffering

    Cons

    Bad CS, not organized, grumpy and un-polite old boss ...among other things...like dealing with pissed off customers all the time because of bad management

    Advice to ManagementAdvice

    get out of this business, I am really dissatisfied with your service and advise everyone NOT to work with Greyhound everrrrrr.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Go Greyhound ?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Operator in Saint Louis, MO
    Current Employee - Professional Operator in Saint Louis, MO

    I have been working at Greyhound full-time (more than 3 years)

    Pros

    Decent salary and benefits. Good for people who like to travel

    Cons

    Poor working conditions, old equipment (Buses and terminal). Lack of security screening at terminals

    Advice to ManagementAdvice

    Adversarial relationonship between Drivers and management makes job difficult . Not having good working equipment, clean safe working environment(ie bus rest rooms, customer security screening). Overall I enjoy working with 98% of my co workers but sometimes feel I am put in situations were I cannot perform my job to the best of my abliity and provide the best service to the customer because of management decisions.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Not the most rewarding job ever,but there's room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Platform Service Agent in Nashville, TN
    Current Employee - Platform Service Agent in Nashville, TN

    I have been working at Greyhound full-time (less than a year)

    Pros

    I work with great people with good personalities. If you show a willingness to learn more about the job there is room for you to advance.

    Cons

    They try to get by with as few staff members on a shift as possible.If labor costs are low then management will receive larger bonuses. This only causes employees to have to work twice as hard for the same amount of money. They also do their best to keep everyone under 40 hours a week and most under 30 hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Overall a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Greyhound

    Pros

    Current management does a good job empoyering employees to make grade level appropriate decisions. Management also does a good job communicating information through the various levels of the organization.

    Cons

    The company is still very traditional in area of flexible work hours and tele-commuting for corporate employees. They still require pretty much normal business hours and 100% in office attendence everyday with virtually no flexibility. Overtime hours can also be expected depending on the job level making work / family life balance issues a little bit of a struggle.

    Advice to ManagementAdvice

    Would prefer to have better flex and/or tele-commuting options avaialble to help better balance work/family life. In addition more professional training programs for the employees such as managerial, time management, computer training etc. would be helpful. Overall though it is a good company to work for.

    Approves of CEO

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