Groupon Reviews

Updated March 26, 2015
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3.0
785 Reviews
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Groupon CEO Eric Lefkofsky
Eric Lefkofsky
229 Ratings

Pros
  • Flexible schedule and no dress code- not just the title of it, people really don't care (in 62 reviews)

  • Work from home, the compensation use to be great, but that's been gone for some time (in 23 reviews)

Cons
  • Upper management constantly changes requirements in order to keep your job (in 36 reviews)

  • Hardly much work life balance and you feel guilty if you're not on-site (in 15 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful

    Great people, mindless work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editorial in Chicago, IL
    Current Employee - Editorial in Chicago, IL

    I have been working at Groupon full-time (more than 3 years)

    Pros

    Amazing coworkers. Fairly easy workload. Work from home at least one day a week.

    Cons

    Advancement is a bit of a mystery.

    Advice to ManagementAdvice

    Work on better metrics to figure out who is actually succeeding and who is simply gaming the system and shirking their duties.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Customer support rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative in Chicago, IL
    Former Employee - Customer Support Representative in Chicago, IL

    I worked at Groupon full-time (less than a year)

    Pros

    Unlimited pto, decent health benefits, no dress code, unlimited overtime, easy work, work from home option, everyone is in there 20s-30s, decent Chicago location, effective training, fun coworkers, free drinks, lots of lunch options

    Cons

    Difficult to get promoted and hr policies aren't always transparent. Attendance policies difficult to understand with unlimited pto, lots of policy changes to be expected within a new company.

    Advice to ManagementAdvice

    Make sure policies for new job opportunities are constantly followed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Good job to be work at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Groupon

    Pros

    Work from home and Pays well

    Cons

    Your standard call center work

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great experience with tons of flexibility... Fun environment. It's definitely what you make of it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at Groupon full-time (more than a year)

    Pros

    Unlimited paid time off and awesome perks. There is a real sense that "we're all in this together" with your co-workers. It's especially a great place to be if you're new to the city!

    Cons

    There is a lot of change that happens in any start up, but this was a constant revolving door of people and process. Every time there was a "new idea" it was the shiny toy we must focus on, until there was the next best thing. Also, if you were looking for any type of training and development, it really depended on your boss and what department you were in. Nothing was consistent.

    Advice to ManagementAdvice

    Keep the "open door" mentality for the people that put in time and effort at the company. Listen to them, rather than constantly bringing in new talent from outside sources.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Groupon is a great transition company when to start in Chicago but there is limited career growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at Groupon full-time (more than a year)

    Pros

    Groupon is a fun place to meet young likeminded people and make friends. They will take the time to ramp you up until you are performing at the minimum then will leave you to your own devices.

    Cons

    Most employees at Groupon see coming to work more as "coming to school" to gossip and socialize, this is also true of managers. Few people are concerned with or even able to grow their careers here, most are just comfortable with keeping their head above water and enjoying the company benefits and youth-culture atmosphere.

    Advice to ManagementAdvice

    Improve career progression opportunities and allow more communication between departments to help improve processes.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful

    A company that thrives on young talent that often burns out and goes elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Groupon full-time (more than 3 years)

    Pros

    Smart, motivated, and fun co-workers
    Flexible hours including working from home
    Actively tries to engage a full spectrum of people, reaches out to make sure all people regardless of their background are recognized and work together
    Have a real chance to form how your department and its workflows operate
    Chance to create products that literally didn't exist months and years prior
    Very casual dress code
    Free soda

    Cons

    Most people are underpaid for their positions, can go elsewhere, do the same work, and get paid more.
    Staff skews very young which leads to a unprofessional culture.
    No stability on every front: rules and workflows change on people's whims, management on every level is rapidly changing, priorities shift daily.
    Has mistaken having no real road map with being "agile".
    Tries to behave like a start-up when it's operationally larger than most companies.
    No real road map for advancement, chances for advancement are extremely limited since positions are often created out of thin air and the staff is so young that no one moves except for horizontally from department to department.
    Departments are wildly different in how they operate so one department might be great while another one might not be.
    Work/life balance varies wildly from position to position, department to department.
    "Unlimited paid time off" leads to an environment where people are afraid to actually take time off lest they appear like they are slacking off or greedy.

    Advice to ManagementAdvice

    It's time to finally grow up and act like a real company. Pay people what they are actually worth. Create formal policies and stick with them. Share talent and resources across departments; not just the ones that could be potential revenue generators. Have a chance for employees to have a real road map of where there jobs can take them not only in their department, but across the company. Give employees a chance to enhance their skillset so they can become even more valuable to the company. Groupon has the intellectual base and resources to be a premiere retail company but behaves like it's a "technology" company. Either invest all of your resources to the technology and sell the intellectual property off, or actually become the retail company you actually are.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful

    Was good if you were desperate and young

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Groupon

    Pros

    Good place for inexperienced creatives to develop good working habits (if they're so inclined)

    Cons

    It's like an abusive relationship; if you stay somewhere you're not valued for long enough, you'll begin to feel like you're not good enough to leave. (Also, the culture abounds with nerdy elitist white comedy boys)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    The rollercoaster never stops.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative Groupon
    Former Employee - Outside Sales Representative Groupon

    I worked at Groupon

    Pros

    You will gain experience in selling to a diverse merchant base. The training is helpful for future careers and looks good on a resume.

    Cons

    Changes in every aspect of the job constantly. From the way you present to the way you track leads to the way you are evaluated. The only thing that remains constant is the fear of losing your job. No one is safe, ever. You can exceed your goal for gross profit and still lose your job. You can be a valued and loyal member of your team and still lose your job. You can follow every crazy new plan they ask of you and still lose your job.

    Advice to ManagementAdvice

    There is no advice to give because even management has no control or say in how this ship is steered.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Constantly Under Change like any start up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Account Executive in Atlanta, GA
    Current Employee - Outside Sales Account Executive in Atlanta, GA

    I have been working at Groupon full-time (more than a year)

    Pros

    Great Manager in Atlanta.

    Cons

    Too many obstical and rules that keep you from accomplishing aggressive goals. Outside sales is like the step child, seems company prefer's inside sales out of Chicago.

    Advice to ManagementAdvice

    Let outside sales approach any open business. Assigning accounts make you very inefficient.

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful

    Great People. Great Training. Poor Employee Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL

    I worked at Groupon full-time (more than a year)

    Pros

    You work with fantastic people and learn more about sales than most organizations. They have an incredible training program. The office culture is amazing, allowing you to be yourself as long as you are willing to work hard. There are a lot of opportunities for rewards & contests if you are successful. You can make a good bit of money after about a year. Unlimited vacation days if you are hitting your numbers.

    Cons

    Starting salary isn't the most competitive. It's hard to make a name for yourself when working around more senior reps. Expectations drastically change every month, so it is difficult to accurately judge your success and progress. There is a large disconnect between upper management and the sales teams, which makes you feel more like a number and less like a hard-working professional. If you aren't a top performer, there is a lack of confidence in your job security from month to month.

    Advice to ManagementAdvice

    Manage expectations throughout the sales floor more consistently. Having clear paths to success can help keep younger reps from getting frustrated when they aren't making the same amount of money as a senior rep. Spend more time looking into leadership & management skills when considering promotions. Give someone more opportunities for help and support when they are struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO

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