Groupon

www.groupon.com
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Groupon Reviews

Updated March 3, 2015
Updated March 3, 2015
763 Reviews
3.0
763 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Groupon CEO Eric Lefkofsky
Eric Lefkofsky
220 Ratings

Review Highlights

Pros
  • Flexible schedule and no dress code- not just the title of it, people really don't care (in 62 reviews)

  • Work from home, the compensation use to be great, but that's been gone for some time (in 23 reviews)


Cons
  • Upper management constantly changes requirements in order to keep your job (in 36 reviews)

  • Hardly much work life balance and you feel guilty if you're not on-site (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative Gob in Chicago, IL
    Current Employee - Inside Sales Representative Gob in Chicago, IL

    I have been working at Groupon full-time (more than a year)

    Pros

    free coffee and beverages, attainable bonuses, unlimited time off, health benefits, great training and first job experience.

    Cons

    Overworked. Pressured to work more than 8 hours and encouraged to work from home on your time off with same base salary.

    Advice to ManagementAdvice

    Do not underestimate the power of praise and recognition for your colleagues.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Great work environment and great colleagues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative
    Former Employee - Customer Support Representative

    I worked at Groupon full-time (more than a year)

    Pros

    - Work enviornment is welcoming with alot of amenities (decked out game room, free beverages, Fooda sprawls, endless parties to snag free food)
    - Co-workers are usually great people. Lots of creative types in Customer Service.
    - Good work/life balance
    - autonomy and very little micromanaging (if you're hitting your numbers)
    - lots of different departments to transfer to if you play your cards right

    Cons

    - Promotions are based on who your friends are.
    - Alot of the younger staff treat the job like a sequel to college. If that makes sense.
    - Some Team Leads will do everything they can to stay away from escalations. Not all of them, but there's a healthy group.
    - Some of the rudest customers you'll ever talk to on the phone. And I did CS for an adult website before.
    - Not very diverse.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Pushy sales and I didn't believe in what I was selling, groupon is not good for business, groupon is good for groupon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Chicago, IL
    Current Employee - Inbound Sales Representative in Chicago, IL

    I have been working at Groupon

    Pros

    Free soda and dress down, allowed to take a break whenever you need one

    Cons

    Place is over run with a bunch of 20 year olds, very childish work environment

    Advice to ManagementAdvice

    Hire with the thought of more diversity, a bigger selection of people with different backgrounds would get rid of all the cliquishness and 2 hour lunches

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Getaways Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time (more than a year)

    Pros

    The people you work with are awesome. Everyone is mostly mid-20's to 30's and the atmosphere is great. There's happy hours and fun work events as well. It's a great place to get sales experience.

    Cons

    There is no "moving up" in the company. There are a lot of sneaky and non-transparent things that go on, and when different structures change or things are launched, everyone except senior management is left in the dark. They pay is not great and they snatch you out of college or without any previous sales experience because the commission structure is so terrible they don't want you to know any better. The only people that make money are the ones that were lucky enough to join the company a few years ago, so they have all the money-maker accounts and the commission structure pretty much gives to the "rich" and takes from the "poor." Turn over rate is ridiculously high too. It seems one person leaves a week...

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time (more than 3 years)

    Pros

    I've developed so much as an employee and as a person during my time at Groupon. I've been challenged to find alternative and creative solutions to problems, and have developed a fantastic network of hard-working, intelligent folks who I'm confident will go on to do amazing things.

    Cons

    Underpaid, undervalued, misogynistic environment that doesn't know where to place importance.

    Advice to ManagementAdvice

    If you valued your employees more and paid them what they're worth, you wouldn't have the attrition problem you're currently facing. Stop worrying about finding good MBA candidates, they don't want to work for the pay you're giving.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Inside Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon

    Pros

    Flexible vacation policy
    Young culture
    Contests
    Decent 1st job out of college
    Will become the sole owner of the space created within 1 year

    Cons

    Unprofessional training
    Inexperienced upper management
    Change in policy without full analysis of potential long term repercussions
    Not a place to build a career based on treatment of top talent
    Becoming a churn and burn sales environment without any new product or growing customer base
    Eliminated incentive for top talent to rise through the ranks quickly/fairly, instead rigid timeframes in place that can lead to frustration and lack of motivation for talent capable of driving business growth

    Advice to ManagementAdvice

    Improve compensation to attract higher quality talent needed to drive business growth in key verticals including food/beverage industry and nationally viable partnerships

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great training, stagnating product core & no consistency.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL

    I have been working at Groupon full-time (less than a year)

    Pros

    Amazing training, great benefits, great people. I genuinely love working here, I've met some great people, managers are very helpful and always help any way they can.

    Cons

    Constant changes in terms of goals & structure. Micro managing is a serious problem here. Things change so often it becomes hard to keep up. Can feel clicky sometimes. Upward mobility is not strong. Groupon's core product which are it's deals based platform is running is course. Better off getting into a different division other than sales. Lead assignment is extremely poor, constantly getting accounts that are out if business, not a fit for the platform, or are not categorized properly. Distribution is done by an algorithm without any human input, there are backlogs of accounts that dating back to 2011 have been flagged for these listed reasons, but continue to get cycled. High turnover due to over hiring.

    Advice to ManagementAdvice

    Stop changing things constantly and let people do their job. Training is already difficult enough without having to constantly keep up with metrics. Give your sales employees more power. Create a team that looks at these leads, an astounding 40% are worthless, taking away 40% of 400 accounts does not leave one enough opportunity to succeed in this training program, very serious issue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    My Time at Groupon

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon

    Pros

    Very fun environment. The people are really nice and the managers are nicer. It is a very challenging job but if you like a challenge, this is the job for you!

    Cons

    Can be a stressful job.

  10. 1 person found this helpful  

    Fun atmosphere, not great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Groupon full-time (more than a year)

    Pros

    casual attire, good comp for people who work hard, unlimited PTO

    Cons

    governed by middle management, and unfortunately tied to the company's success in the market.

    Advice to ManagementAdvice

    Get rid of the middle managers, and empower your sales force

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great experience with very interesting projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Co-Op in Chicago, IL
    Former Intern - Co-Op in Chicago, IL

    I worked at Groupon as an intern (less than a year)

    Pros

    perks, benefits, unlimited vacation days, a very high paced fast moving company

    Cons

    work-life balance, promotions are hard to come by in this large organization. Sometimes work can overlap with so many working on the same projects.

    Recommends
    Positive Outlook
    Approves of CEO

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