Groupon

www.groupon.com

Groupon Reviews

Updated January 21, 2015
Updated January 21, 2015
717 Reviews
3.0
717 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Groupon CEO Eric Lefkofsky
Eric Lefkofsky
200 Ratings

Review Highlights

Pros
  • Flexible schedule and no dress code- not just the title of it, people really don't care (in 62 reviews)

  • Work from home, the compensation use to be great, but that's been gone for some time (in 23 reviews)


Cons
  • Upper management constantly changes requirements in order to keep your job (in 36 reviews)

  • Hardly much work life balance and you feel guilty if you're not on-site (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Top notch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon full-time (more than 3 years)

    Pros

    People, Product, Culture, Technology, Room for Growth,

    Cons

    Not as many opportunities for top performing talent

    Advice to ManagementAdvice

    Rewards your best managers and employees differently than you incentivize the rest of the team.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Washington, DC
    Current Employee - Software Engineer in Washington, DC

    I have been working at Groupon

    Pros

    Flexible schedule. Lots of perks

    Cons

    Deadlines can be very tight sometimes.

    Advice to ManagementAdvice

    You are doing a great job!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Chicago, IL
    Former Employee - Sales Representative in Chicago, IL

    I worked at Groupon

    Pros

    Fun place to work with fun people. Day goes by fast if you work your butt off. Managers are nice.

    Cons

    Very hard to hit the goals of the company. They push you to your limits and is a long work day.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Account Representative, inside and outside sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Chicago, IL
    Current Employee - Account Representative in Chicago, IL

    I have been working at Groupon full-time (less than an year)

    Pros

    Great atmosphere. Excellent culture. Growth Opportunities

    Cons

    Takes time to earn commission, salary is a little low

    Advice to ManagementAdvice

    Need better organized, sales team.

    Recommends
    Positive Outlook
  6. 5 people found this helpful  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Account Executive in San Diego, CA
    Current Employee - Outside Sales Account Executive in San Diego, CA

    I have been working at Groupon full-time (more than an year)

    Pros

    Working with incredible merchants and co-workers towards a common goal of bringing in new customers and more money to local businesses. Fun watching deals take off. Groupon is a fun quirky company. If you are able to close a lot of great deals, you will be compensated.

    Cons

    Unrealistic profit goals - the better you do, the crazier your goals get. Every quarter you are expected to exceed what was done before and with mostly NEW businesses. The cold calling is rough. A lot of merchants are over Groupon. And once you do get a deal signed up, there is a lot of drama before, during and after.

    Advice to ManagementAdvice

    Stop shifting the goals/vision every 5 minutes.

  7.  

    Image Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Image Designer in Chicago, IL
    Former Employee - Image Designer in Chicago, IL

    I worked at Groupon

    Pros

    Worked with very cool people, flexible hours, flexible paid time off, and generally laid back environment.

    Cons

    Open office set up, mandatory overtime, poor forecasting, difficult to advance within company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Fun environment when visiting corporate headquarters in Chicago but not a lot of support as an outside rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon

    Pros

    Work remotely
    company phone and lap top
    expense B2B meetings

    Cons

    quotas constantly changing
    micromanaging
    not a lot of room for growth

    Advice to ManagementAdvice

    get out of the start up phase and have better communication with your outside force

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon full-time (more than an year)

    Pros

    Great Environment. Free drinks and snack for employees. The ping pong and pool tables are an awesome asset to working there. Most the people there're really young and energetic. Laid back environment. Great training if you are open to always improving your sales pitch.

    Cons

    Impossible metrics for Cold Calling. COLD CALLS COLD CALLS!! If you like to cold call and make over 100 dials a day then you can fit in. Management is young and because of this reason they lack the experience of coaching and related. Use this as a stepping stone for your sales career, this is not the place you want to stay long term.
    Salary is very low for the amount of work a rep puts in.

    Advice to ManagementAdvice

    Either hire management with experience or create a management program that teaches leadership, coaching methods, personality and reliability.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Consistently inconsistent and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL

    I worked at Groupon full-time (more than an year)

    Pros

    Groupon was a fun company to work at due to the age of the people that work there. That changed very quickly and Groupon was not a fun place to work.

    Cons

    Groupon is "generous" and gives you unlimited vacation days. This is a double edged sword. Groupon gives you very little holidays off and discourages you from actually using your unlimited vacation days. They make it very difficult to actually get any time off. Groupon loves micromanagement and feels there is one system fits all. If you are exceeding your contract goals and pacing towards revenue goals, they will hound you for not making enough calls or enough talk time on a daily basis. Pay is very poor. You can't live in Chicago and make $32,500 per year. I was promoted twice while working there and never received a pay raise. Groupon is very good at over working their employees and under paying them.

    Advice to ManagementAdvice

    Show some respect for your team and try to show some acknowledgement of things people do well instead of focusing solely on the negatives.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Meh, People Are Nice, Policies and Procedures Are Out of Hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Groupon full-time (less than an year)

    Pros

    Friendly
    Good Pay
    Casual Clothes
    No Commute
    No Sales for CSR reps (handling customers)
    Supply all work equipment
    No Manual Labor

    Cons

    Changes implemented daily
    Training is short and vague
    Most Coaches have never taken a call
    Scores are strange, schedule adherence strikes given for not going on break correctly when calls run long
    Lots of contradictory information
    Stuck in a seated position 8 hours a day without opportunity for movement, you will gain weight

    Advice to ManagementAdvice

    Streamline everything - 40 "Reasons" are not needed
    Offer more training - Phone calls should be seen and heard before attempted

    Recommends
    Neutral Outlook
    No opinion of CEO

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