Groupon

www.groupon.com
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Groupon Reviews

Updated March 2, 2015
Updated March 2, 2015
760 Reviews
3.0
760 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Groupon CEO Eric Lefkofsky
Eric Lefkofsky
217 Ratings

Review Highlights

Pros
  • Flexible schedule and no dress code- not just the title of it, people really don't care (in 62 reviews)

  • Work from home, the compensation use to be great, but that's been gone for some time (in 23 reviews)


Cons
  • Upper management constantly changes requirements in order to keep your job (in 36 reviews)

  • Hardly much work life balance and you feel guilty if you're not on-site (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pushy sales and I didn't believe in what I was selling, groupon is not good for business, groupon is good for groupon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Chicago, IL
    Current Employee - Inbound Sales Representative in Chicago, IL

    I have been working at Groupon

    Pros

    Free soda and dress down, allowed to take a break whenever you need one

    Cons

    Place is over run with a bunch of 20 year olds, very childish work environment

    Advice to ManagementAdvice

    Hire with the thought of more diversity, a bigger selection of people with different backgrounds would get rid of all the cliquishness and 2 hour lunches

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great training, stagnating product core & no consistency.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL

    I have been working at Groupon full-time (less than a year)

    Pros

    Amazing training, great benefits, great people. I genuinely love working here, I've met some great people, managers are very helpful and always help any way they can.

    Cons

    Constant changes in terms of goals & structure. Micro managing is a serious problem here. Things change so often it becomes hard to keep up. Can feel clicky sometimes. Upward mobility is not strong. Groupon's core product which are it's deals based platform is running is course. Better off getting into a different division other than sales. Lead assignment is extremely poor, constantly getting accounts that are out if business, not a fit for the platform, or are not categorized properly. Distribution is done by an algorithm without any human input, there are backlogs of accounts that dating back to 2011 have been flagged for these listed reasons, but continue to get cycled. High turnover due to over hiring.

    Advice to ManagementAdvice

    Stop changing things constantly and let people do their job. Training is already difficult enough without having to constantly keep up with metrics. Give your sales employees more power. Create a team that looks at these leads, an astounding 40% are worthless, taking away 40% of 400 accounts does not leave one enough opportunity to succeed in this training program, very serious issue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    You can do better...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Groupon full-time (more than 3 years)

    Pros

    -great place to network with younger people just moving to the city
    -good stepping stone in between college and a real sales job. Can spend a year here training and networking then leverage your year of cold call experience elsewhere
    -wear whatever you'd like
    -free drinks
    -motel bar in the lobby

    Cons

    -unlimited pto is a front. Just a way to not pay you out on it when you inevitably leave
    -incompetent and unmotivated management starting at the top. Very disheartening to see how little management cares about the customer or employees.
    -slow moving bureaucratic org structure. As a developer or someone who wants their ideas to be heard, this is not the place to be
    -commissions are bad but the base salary and career path for sales reps are even worse. Not a living wage in Chicago
    -you will be required to work late every night in sales
    -management operates under the belief that people are more motivated by fear of losing their job as opposed to a reward
    -you have to accept the fact from day one that you're replaceable. You will be reminded of this by your sales manager frequently. "There's 100s of hungry reps begging for your seat downstairs in training if you don't want to fall in line" is the theme

    Advice to ManagementAdvice

    -replace ceo with someone passionate about the customer/employee, not afraid to make major internal changes, and capable of a brand turnaround
    -stop underestimating the impact of insanely high attrition. It's hard to say the word groupon in a group setting in Chicago without someone letting out a groan of disgust and then following it up with an employee horror story or one about how their goods orders never seem to arrive. More and more people would like to see us fail as we churn and burn them.
    -make employee and customer satisfaction the number one focus for the next year. Everything else will follow.
    -reward tenure and loyalty. Acknowledge (as you did to shareholders) that employees are in for and have been on a long bumpy ride with constant change. Stop using the constant change as a way to impede career growth. Reward people who are sticking it out through everything and putting up with the bs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great work environment and great colleagues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative
    Former Employee - Customer Support Representative

    I worked at Groupon full-time (more than a year)

    Pros

    - Work enviornment is welcoming with alot of amenities (decked out game room, free beverages, Fooda sprawls, endless parties to snag free food)
    - Co-workers are usually great people. Lots of creative types in Customer Service.
    - Good work/life balance
    - autonomy and very little micromanaging (if you're hitting your numbers)
    - lots of different departments to transfer to if you play your cards right

    Cons

    - Promotions are based on who your friends are.
    - Alot of the younger staff treat the job like a sequel to college. If that makes sense.
    - Some Team Leads will do everything they can to stay away from escalations. Not all of them, but there's a healthy group.
    - Some of the rudest customers you'll ever talk to on the phone. And I did CS for an adult website before.
    - Not very diverse.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good place for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Technical Staff in Chennai (India)
    Former Employee - Member of Technical Staff in Chennai (India)

    I worked at Groupon full-time (more than a year)

    Pros

    1. Hands-on design, develop, test, deploy, maintain - full SDLC
    2. Lot of freedom since its a start up kind of atmosphere
    3. Very dynamic

    Cons

    1. Work life balance is bad, some colleagues work so hard - most times you'll be one of the first few to leave office at 7 PM.
    2. Late night calls
    3. You'll work on something and that might get scrapped in a day
    4. Groupism - say a manager and 5 members in the team will be from same company in the past and they'll be like a group.
    5. Some new managers just don't have enough people management skills.

    Advice to ManagementAdvice

    Being dynamic is great. But stop encouraging overtime/overwork etc due to which some managers simply squeeze the employees, and they squeeze themselves!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    My Time at Groupon

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon

    Pros

    Very fun environment. The people are really nice and the managers are nicer. It is a very challenging job but if you like a challenge, this is the job for you!

    Cons

    Can be a stressful job.

  8. 1 person found this helpful  

    What they tell you in hiring is a lie; you wont make 6 figs. You'll be lucky to hit 50k after a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL

    I have been working at Groupon full-time (more than a year)

    Pros

    Wonderful people. First few months were great and fun.

    Cons

    Comparable to a sweat shop. Company doesn't care about you unless you bring in hundreds of thousands.

    Advice to ManagementAdvice

    There are many talented people who are leaving because the system isn't fair. It is almost impossible to make money unless you have been there more than 3 years.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon

    Pros

    The food was good. The coffee was good. Really not much more than that, the culture was boring.

    Cons

    Everyone there felt like the work was totally pointless. People seemed bored. People were constantly interviewing at other locations.

    Advice to ManagementAdvice

    I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice.

  10.  

    It was average, flat learning curve and mostly doing repetitive stuff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Kuala Lumpur (Malaysia)
    Former Intern - Intern in Kuala Lumpur (Malaysia)

    I worked at Groupon as an intern (less than a year)

    Pros

    Flexible working time, additional activities

    Cons

    Specialized jobs, not much variation

    Advice to ManagementAdvice

    Provide more flexibility in divisions/jobs for interns

    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Inside Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon

    Pros

    Flexible vacation policy
    Young culture
    Contests
    Decent 1st job out of college
    Will become the sole owner of the space created within 1 year

    Cons

    Unprofessional training
    Inexperienced upper management
    Change in policy without full analysis of potential long term repercussions
    Not a place to build a career based on treatment of top talent
    Becoming a churn and burn sales environment without any new product or growing customer base
    Eliminated incentive for top talent to rise through the ranks quickly/fairly, instead rigid timeframes in place that can lead to frustration and lack of motivation for talent capable of driving business growth

    Advice to ManagementAdvice

    Improve compensation to attract higher quality talent needed to drive business growth in key verticals including food/beverage industry and nationally viable partnerships

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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