Groupon Reviews

Updated April 24, 2015
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Employee Reviews

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  1. Helpful (1)

    Fun Sales Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GOB Representative in Chicago, IL
    Current Employee - GOB Representative in Chicago, IL

    I have been working at Groupon full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very transparent. They let you know what you need to do and when it needs to be done. Very young and energetic atmosphere. Free drinks! Paid training, the training is very good if you've never sold before.

    Cons

    Can be stressful trying to hit your goals, but that is all sales. Can be tough if you've never sold B2B. Training can get a little elementary at times. Pay is just ok at first, gotta start stacking accounts to get good commission.

    Advice to Management

    for the most part just keep it up.

  2. Inbound Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Chicago, IL
    Current Employee - Inbound Sales Representative in Chicago, IL

    I have been working at Groupon full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    no dress code, great work environment, room for advancement, thorough training program

    Cons

    long training program before there is any job security, low commission percentage, essentially cold calling position

    Advice to Management

    Make G1 sound more appealing, otherwise everyone is going to change departments before they even get there.

  3. Helpful (1)

    Inbound Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Groupon full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for first job out of college. Significant amount of training. Free beverages.

    Cons

    Terrible base pay. Management and departments are constantly changing. Contrary to what they say, there is constant turnover with new hires.

    Advice to Management

    Actions speak louder than words. Some of us employees can read right through and see that our hard work leads to your advancement.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Great people, mindless work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editorial in Chicago, IL
    Current Employee - Editorial in Chicago, IL

    I have been working at Groupon full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing coworkers. Fairly easy workload. Work from home at least one day a week.

    Cons

    Advancement is a bit of a mystery.

    Advice to Management

    Work on better metrics to figure out who is actually succeeding and who is simply gaming the system and shirking their duties.

  6. Helpful (3)

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at Groupon

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Free beverages
    - Amazing coworkers who share in your misery
    - Unlimited PTO (as long as it's approved)

    Cons

    - Horrible pay. They create bonus plans but then change them half way through when the department is actually meeting the goals. They have done this the past two quarters.
    - The turnover rate at Groupon is insane, especially for Sales and Account Management.
    - No room for growth. They recently developed a tiered Account Management system, however you don't get a raise when promoted.
    - Account Managers have new metrics that make no sense and change every quarter.
    - The product team is constantly developing new products that Account Managers are forced to sell, and then they end up going away in a month or two.
    - The Account Management department used to be about developing relationships with our merchants and has just turned into a giant call center. Back books are being changed on a weekly basis so you never know who your merchants are and they are just as frustrated by never knowing who to contact at Groupon.
    - Department has no morale left. It's impossible to stay focused and positive because there's constant negativity from the entire department.

    Advice to Management

    - Find metrics that work and stick to them. Stop making Account Managers pitch all these new products that do not work and will go away in a few months
    - Pay people for what they are worth. Horrible pay and feeling like we are always being "screwed over" is why people keep leaving.

  7. Customer support rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative in Chicago, IL
    Former Employee - Customer Support Representative in Chicago, IL

    I worked at Groupon full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Unlimited pto, decent health benefits, no dress code, unlimited overtime, easy work, work from home option, everyone is in there 20s-30s, decent Chicago location, effective training, fun coworkers, free drinks, lots of lunch options

    Cons

    Difficult to get promoted and hr policies aren't always transparent. Attendance policies difficult to understand with unlimited pto, lots of policy changes to be expected within a new company.

    Advice to Management

    Make sure policies for new job opportunities are constantly followed.

  8. Helpful (1)

    Great experience with tons of flexibility... Fun environment. It's definitely what you make of it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at Groupon full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Unlimited paid time off and awesome perks. There is a real sense that "we're all in this together" with your co-workers. It's especially a great place to be if you're new to the city!

    Cons

    There is a lot of change that happens in any start up, but this was a constant revolving door of people and process. Every time there was a "new idea" it was the shiny toy we must focus on, until there was the next best thing. Also, if you were looking for any type of training and development, it really depended on your boss and what department you were in. Nothing was consistent.

    Advice to Management

    Keep the "open door" mentality for the people that put in time and effort at the company. Listen to them, rather than constantly bringing in new talent from outside sources.

  9. Good job to be work at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Groupon

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home and Pays well

    Cons

    Your standard call center work

  10. Helpful (8)

    Was good if you were desperate and young

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Groupon

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place for inexperienced creatives to develop good working habits (if they're so inclined)

    Cons

    It's like an abusive relationship; if you stay somewhere you're not valued for long enough, you'll begin to feel like you're not good enough to leave. (Also, the culture abounds with nerdy elitist white comedy boys)

  11. Helpful (3)

    Groupon is a great transition company when to start in Chicago but there is limited career growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at Groupon full-time (More than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Groupon is a fun place to meet young likeminded people and make friends. They will take the time to ramp you up until you are performing at the minimum then will leave you to your own devices.

    Cons

    Most employees at Groupon see coming to work more as "coming to school" to gossip and socialize, this is also true of managers. Few people are concerned with or even able to grow their careers here, most are just comfortable with keeping their head above water and enjoying the company benefits and youth-culture atmosphere.

    Advice to Management

    Improve career progression opportunities and allow more communication between departments to help improve processes.

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