Groupon

www.groupon.com

Groupon Reviews

Updated January 26, 2015
Updated January 26, 2015
719 Reviews
3.0
719 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Groupon CEO Eric Lefkofsky
Eric Lefkofsky
202 Ratings

Review Highlights

Pros
  • Flexible schedule and no dress code- not just the title of it, people really don't care (in 62 reviews)

  • Work from home, the compensation use to be great, but that's been gone for some time (in 23 reviews)


Cons
  • Upper management constantly changes requirements in order to keep your job (in 36 reviews)

  • Hardly much work life balance and you feel guilty if you're not on-site (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Consistently inconsistent and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL

    I worked at Groupon full-time (more than a year)

    Pros

    Groupon was a fun company to work at due to the age of the people that work there. That changed very quickly and Groupon was not a fun place to work.

    Cons

    Groupon is "generous" and gives you unlimited vacation days. This is a double edged sword. Groupon gives you very little holidays off and discourages you from actually using your unlimited vacation days. They make it very difficult to actually get any time off. Groupon loves micromanagement and feels there is one system fits all. If you are exceeding your contract goals and pacing towards revenue goals, they will hound you for not making enough calls or enough talk time on a daily basis. Pay is very poor. You can't live in Chicago and make $32,500 per year. I was promoted twice while working there and never received a pay raise. Groupon is very good at over working their employees and under paying them.

    Advice to ManagementAdvice

    Show some respect for your team and try to show some acknowledgement of things people do well instead of focusing solely on the negatives.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    You're on your own

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Executive in New York, NY
    Former Employee - Senior Sales Executive in New York, NY

    I worked at Groupon full-time (more than 3 years)

    Pros

    Remote employees have an autonomous environment. The Merchant Center showcases the results of campaigns, making it an easy sell once you get a merchant's attetion. Management will leave you alone which is nice. But if you're not hitting their minimum expectation you have daily calls with management- unfortunately about 75% of the sales staff is on 'warning'. Getting to work with local merchants.

    Cons

    Groupon is not what it used to be. The sales leaders treat the outside reps like inside reps, calling off lists of businesses that have been called over 20 times in 30 days. They say they have an automated 'demand generation filter' on the list which is nonsense. If a local business is not 'QL' approved, you can't work with them. You're expected to sell 20 deals a month and the only way to do that is to recycle old deals from merchants you've worked with. But the compensation for a refeatured offer is near next to nothing. You are rated on the amount of revenue you generate and number of contracts back. Since you're always being hammered on number of contracts per month, you can't concentrate on new merchants. It used to have such a great culture. What's left are greedy shareholders that crack whips chasing what will never be realized - a profit.

    Advice to ManagementAdvice

    Let your regional managers manage. They are glorified robot messengers that spew what you tell them to say. Quit creating so many internal roadblocks for reps to get a deal closed. If you want 20 contracts closed in a month, ease up on all the restrictions you place on businesses being qualified.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    It's Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Groupon full-time (more than 3 years)

    Pros

    - Unlimited vacation
    - Dress code

    Cons

    - Constantly changing focus and strategic directions
    - Negative attitude toward sales force
    - Political: don't expect to grow unless you make friends
    - Culture of fear

    Advice to ManagementAdvice

    Start with setting goals, then map a path to achieve those goals. Do not be afraid of senior leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Meh, People Are Nice, Policies and Procedures Are Out of Hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Groupon full-time (less than a year)

    Pros

    Friendly
    Good Pay
    Casual Clothes
    No Commute
    No Sales for CSR reps (handling customers)
    Supply all work equipment
    No Manual Labor

    Cons

    Changes implemented daily
    Training is short and vague
    Most Coaches have never taken a call
    Scores are strange, schedule adherence strikes given for not going on break correctly when calls run long
    Lots of contradictory information
    Stuck in a seated position 8 hours a day without opportunity for movement, you will gain weight

    Advice to ManagementAdvice

    Streamline everything - 40 "Reasons" are not needed
    Offer more training - Phone calls should be seen and heard before attempted

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great culture, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications in Chicago, IL
    Former Employee - Communications in Chicago, IL

    I worked at Groupon

    Pros

    Unique and ideally located office
    Young and vibrant staff
    Fast paced work
    Lots of smart and creative people across all departments
    Leader in the deals space

    Cons

    Communications department formerly run by very inexperienced junior staffer
    Deplorable management tactics
    No training
    Dishonesty in policies about work hours and "unlimited" vacation
    Long hours
    Favoritism
    HR department that doesn't take necessary action with employee feedback

    Advice to ManagementAdvice

    Look at the people running your departments. Being somewhere since the beginning doesn't mean they shouldn't have people above them to bring experience and guidance

    Recommends
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Fun Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon

    Pros

    It still feels like a start up

    Cons

    ....It still feels like a start up

  8. 4 people found this helpful  

    Great People, Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time (more than 3 years)

    Pros

    -The people are the best, and everyone for the most part is willing to help one another out
    -Solid experience in strategic sales and marketing. There is good learning curve that will lead to other job opportunities in or outside Groupon.

    Cons

    -Due to pressure from stock holders and from the head of sales, the metrics that they measure you on have become a bit rediculous. The talk time and dials that you are required to make seem very arbitrary, and tend to cast a shadow over what is really important....$$

    Advice to ManagementAdvice

    Upper managent needs to think of a new way to motivate sales reps going into the new year. Experienced reps are looking for new opportunities because of a lack of recognition.

    Recommends
    Negative Outlook
  9.  

    Fun and exciting company to work for as a young professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Groupon full-time (less than a year)

    Pros

    Great, young culture - solid training program - fast paced environment

    Cons

    A lot going on at once - Things can change very quickly

    Advice to ManagementAdvice

    Continue to build a steady structure

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon

    Pros

    culture, training, benefits, kitchen, lunches

    Cons

    competitive work environment, everyone is really smart

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work, but it's clear it's still a young company with lots to figure out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Chicago, IL
    Current Employee - Product Manager in Chicago, IL

    I have been working at Groupon full-time (less than a year)

    Pros

    Tons of potential and new projects to work on.

    Cons

    The normal big company bureaucracy definitely comes into play when trying to push new initiatives.

    Advice to ManagementAdvice

    Like every big company, figure out a way to remove red tape and let small innovative teams thrive and move fast.

    Recommends
    Positive Outlook

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