Groupon Reviews

Updated March 26, 2015
509 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful

    Great People. Great Training. Poor Employee Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL

    I worked at Groupon full-time (more than a year)

    Pros

    You work with fantastic people and learn more about sales than most organizations. They have an incredible training program. The office culture is amazing, allowing you to be yourself as long as you are willing to work hard. There are a lot of opportunities for rewards & contests if you are successful. You can make a good bit of money after about a year. Unlimited vacation days if you are hitting your numbers.

    Cons

    Starting salary isn't the most competitive. It's hard to make a name for yourself when working around more senior reps. Expectations drastically change every month, so it is difficult to accurately judge your success and progress. There is a large disconnect between upper management and the sales teams, which makes you feel more like a number and less like a hard-working professional. If you aren't a top performer, there is a lack of confidence in your job security from month to month.

    Advice to ManagementAdvice

    Manage expectations throughout the sales floor more consistently. Having clear paths to success can help keep younger reps from getting frustrated when they aren't making the same amount of money as a senior rep. Spend more time looking into leadership & management skills when considering promotions. Give someone more opportunities for help and support when they are struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Flexible Lifestyle, Challenging Work, Bright employees that are passionate about work and company. Humor infused culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Recruiting and Talent Development in Chicago, IL
    Current Employee - Technical Recruiting and Talent Development in Chicago, IL

    I have been working at Groupon

    Pros

    Culture! Bright people, motivated people, funny people. Inspiring colleagues
    Lifestyle: Fairly flexible: early/late hours, working remotely, unlimited time off, accepting of Bringing your whole self to work. (Employee Resource Groups! Women @ Groupon, Pride at Groupon, Parents at Groupon, Blacks and Veterans.
    Challenging Work: You get to make and impact and you get to drive your career path. But-it's up to you, no one is going to hand you anything.

    Cons

    Sometimes there is TOO much change and not enough process and structure. Priorities change daily. If you are a person resistant to change it might be very difficult to adapt to this environment that is forever optimizing. (which is not a bad thing!)

    Advice to ManagementAdvice

    You're doing a pretty good job. Stay connected to the employees, get your hand dirtys, attend Internal Events, and don't forget about the talent around you at every level.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful

    Great training, stagnating product core & no consistency.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL

    I have been working at Groupon full-time (less than a year)

    Pros

    Amazing training, great benefits, great people. I genuinely love working here, I've met some great people, managers are very helpful and always help any way they can.

    Cons

    Constant changes in terms of goals & structure. Micro managing is a serious problem here. Things change so often it becomes hard to keep up. Can feel clicky sometimes. Upward mobility is not strong. Groupon's core product which are it's deals based platform is running is course. Better off getting into a different division other than sales. Lead assignment is extremely poor, constantly getting accounts that are out if business, not a fit for the platform, or are not categorized properly. Distribution is done by an algorithm without any human input, there are backlogs of accounts that dating back to 2011 have been flagged for these listed reasons, but continue to get cycled. High turnover due to over hiring.

    Advice to ManagementAdvice

    Stop changing things constantly and let people do their job. Training is already difficult enough without having to constantly keep up with metrics. Give your sales employees more power. Create a team that looks at these leads, an astounding 40% are worthless, taking away 40% of 400 accounts does not leave one enough opportunity to succeed in this training program, very serious issue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon

    Pros

    - First time management opportunities

    Cons

    - Culture
    - Lack of professionalism
    - Lack of career growth
    - Directionless

    Doesn't Recommend
    Negative Outlook
  6. 4 people found this helpful

    Getaways Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time (more than a year)

    Pros

    The people you work with are awesome. Everyone is mostly mid-20's to 30's and the atmosphere is great. There's happy hours and fun work events as well. It's a great place to get sales experience.

    Cons

    There is no "moving up" in the company. There are a lot of sneaky and non-transparent things that go on, and when different structures change or things are launched, everyone except senior management is left in the dark. They pay is not great and they snatch you out of college or without any previous sales experience because the commission structure is so terrible they don't want you to know any better. The only people that make money are the ones that were lucky enough to join the company a few years ago, so they have all the money-maker accounts and the commission structure pretty much gives to the "rich" and takes from the "poor." Turn over rate is ridiculously high too. It seems one person leaves a week...

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful

    Great work environment and great colleagues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative
    Former Employee - Customer Support Representative

    I worked at Groupon full-time (more than a year)

    Pros

    - Work enviornment is welcoming with alot of amenities (decked out game room, free beverages, Fooda sprawls, endless parties to snag free food)
    - Co-workers are usually great people. Lots of creative types in Customer Service.
    - Good work/life balance
    - autonomy and very little micromanaging (if you're hitting your numbers)
    - lots of different departments to transfer to if you play your cards right

    Cons

    - Promotions are based on who your friends are.
    - Alot of the younger staff treat the job like a sequel to college. If that makes sense.
    - Some Team Leads will do everything they can to stay away from escalations. Not all of them, but there's a healthy group.
    - Some of the rudest customers you'll ever talk to on the phone. And I did CS for an adult website before.
    - Not very diverse.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Inside Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon

    Pros

    Flexible vacation policy
    Young culture
    Contests
    Decent 1st job out of college
    Will become the sole owner of the space created within 1 year

    Cons

    Unprofessional training
    Inexperienced upper management
    Change in policy without full analysis of potential long term repercussions
    Not a place to build a career based on treatment of top talent
    Becoming a churn and burn sales environment without any new product or growing customer base
    Eliminated incentive for top talent to rise through the ranks quickly/fairly, instead rigid timeframes in place that can lead to frustration and lack of motivation for talent capable of driving business growth

    Advice to ManagementAdvice

    Improve compensation to attract higher quality talent needed to drive business growth in key verticals including food/beverage industry and nationally viable partnerships

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. My Time at Groupon

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon

    Pros

    Very fun environment. The people are really nice and the managers are nicer. It is a very challenging job but if you like a challenge, this is the job for you!

    Cons

    Can be a stressful job.

  10. 5 people found this helpful

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time (more than 3 years)

    Pros

    I've developed so much as an employee and as a person during my time at Groupon. I've been challenged to find alternative and creative solutions to problems, and have developed a fantastic network of hard-working, intelligent folks who I'm confident will go on to do amazing things.

    Cons

    Underpaid, undervalued, misogynistic environment that doesn't know where to place importance.

    Advice to ManagementAdvice

    If you valued your employees more and paid them what they're worth, you wouldn't have the attrition problem you're currently facing. Stop worrying about finding good MBA candidates, they don't want to work for the pay you're giving.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 4 people found this helpful

    Inside Sales Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at Groupon full-time

    Pros

    Free beverages, fun environment, anyone who isn't management is a blast and you will meet so many great people.

    Cons

    If I hear, "I don't want to micromanage you guys" while they give me my pre planned schedule for the day down to the minute, one more time I will lose it. News flash. That's micromanaging. If you don't want to babysit don't hire students straight out of college. Or recognize those that have work experience and know how to plan their own days and those that need to be shown. The daily metrics and quarterly metrics are incredibly high and are nearly impossible to attain within their planned schedule and the accounts you are given. If you want new accounts worth calling on, you have to find them, but not during your 8 hour work day. "Unlimited PTO" they use as a selling point yet they fail to stress that it needs to be approved by your manager and with crazy amounts of notice. Calling in sick is better than actually doing the right thing and giving them any notice you have. They will deny you. There is no room for advancement. Especially if you start with Sales. They require to be in a position for X amount of time and then when you reach that time they actually tell you that they will not hire you from the sales department.

    Advice to ManagementAdvice

    Stop micromanaging. And if you think you aren't ask yourself if you would want your everyday dictated and managed the way you treat your reps. Appreciate the talent and find ways to have those that deserve to be there be there. Great people are leaving and those who should not stay are advancing. It's mind blowing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Groupon? Share Your Experiences

Groupon

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.