Groupon Reviews

Updated August 4, 2015
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881 Employee Reviews

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  1. Helpful (1)

    Customer Support - Work At Home

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Lots of resources available to the employee to address performance issues. Team Structure makes communication feel streamlined. Big company with lots of opportunities - if you're in Chicago.

    Cons

    Work at home opportunities are very limited. Very difficult to get time off because there are not enough "slots" available. High call volume - productivity criteria closely monitored and enforced. (That's the job though)

    Advice to Management

    Open up more of the specialty teams and other positions for work at home employees. When interviewed, was told that the position did not run like a high volume call center - feels that way now. Was also told there would be a raise if we were selected to stay on full-time after temporary holiday and probationary period, this never happened.


  2. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA

    I have been working at Groupon

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Has an open work culture

    Cons

    Have experienced really dynamic goals at team level


  3. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    high compensation but it takes a long time to get to a level that allows for high monthly commissions

    Cons

    constant change and little transparency


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  5. Helpful (1)

    Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon

    Pros

    I worked with some great people.

    Cons

    Didn't like the corporate feel.


  6. Previous Employee Looking Back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at Groupon full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work was always enjoyable. Fun corporate culture.

    Cons

    Large issues with processes. Management was promoted from within but were not fit leaders. They were hiring very young people who were not good fits for their roles.

    Advice to Management

    Simplify and hire/promote the right people.


  7. Helpful (2)

    Roll with it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    A lot of good things happening. Great, young, energetic environment. Keeps evolving to keep things interesting.

    Cons

    There are a lot of changes, but sometimes too much and very drastic. You need to be able to roll with it.


  8. Helpful (2)

    Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Chicago, IL
    Current Employee - Product Support Specialist in Chicago, IL

    I have been working at Groupon (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Unlimited PTO, No Dress Code, Vitamin Water

    Cons

    Bad leadership, no room for growth, low pay.


  9. Helpful (3)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    New Company , constantly changing.

    Cons

    Not good at communicating, can be very prone to clique's and if you are not in one it is not good. The goals are never clear, not sure if that is a managing technique or not.


  10. Helpful (4)

    Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great talented people great casual work attire fully stocked snacks in break rooms.

    Cons

    Executive management creates a toxic environment causing directs to not respect them. Low office morale. No such thing as constructive criticism. Inefficient processes. Great people leaving due to poor management.

    Advice to Management

    The boat is sinking quickly due to poor leadership. Wake up.


  11. Helpful (3)

    Great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL

    I worked at Groupon full-time (More than a year)

    Approves of CEO
    Approves of CEO

    Pros

    Groupon has great people. I made some of my best friends while working there. The office is wide open and includes a game room, tiki hut, etc. For a while Employees seemed to be the number one priority- eventually that changed.

    Cons

    Low pay and they are constantly changing the commission structure. Employees are talked to like they are children. Don't tell me that "we are exactly where we want to be" when I can pick up a newspaper and read that the company is not hitting our annual goals and stocks are down. I would rather someone be open and say "Hey, we are behind and we need to make a push forward." Changes were also made to the career advancement paths which made it more difficult to move up in the company.

    Advice to Management

    Listen to your employees. Is nobody worried about all of the recent turnover?



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