GrubHub

  www.grubhub.com
  www.grubhub.com

GrubHub Reviews

Updated November 15, 2014
Updated November 15, 2014
56 Reviews
3.5
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Matt Maloney
29 Ratings

Review Highlights

Pros
  • Lots of free food and no micromanagement (in 10 reviews)

  • Great people, free coffee and they feed us pretty often (in 6 reviews)


Cons
  • The senior management of the sales/account management department is abysmal (in 5 reviews)

  • Big disparity between Customer Service and other Departments (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Awesomeness!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GrubHub full-time (more than 3 years)

    Pros

    Great culture; ping pong, catered food, game room, happy hour on the roof deck, espresso machine. People are friendly, hard working, and love their jobs. Everyone is supportive and the environment is very laid back but professional.

    Cons

    If change is not your thing, then it could work against your favor. Have to be willing to adapt to quick change and make things work.

    Advice to ManagementAdvice

    Time off could be improved. We now have vacation and sick days grouped together which is not ideal.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Care Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Chicago, IL
    Current Employee - Customer Care Specialist in Chicago, IL

    I have been working at GrubHub full-time (less than an year)

    Pros

    Positive, teaching environment. Casual dress code. Real easygoing, all the focus is on doing a good job, none of it is wasted on fear or doom or corporate behavior for its own sake.

    Cons

    The hours can be terribad, but you have to be around when people are ordering food the most... and that means nights and weekends. Also, someone burns popcorn at least once a week. If you work there and are reading this, please don't make popcorn. Ever.

    Advice to ManagementAdvice

    Different chairs. Removable arms would be nice.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Not what it sounds like...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Operations in Chicago, IL
    Former Employee - Data Operations in Chicago, IL

    I worked at GrubHub (less than an year)

    Pros

    It was a great fun place to work and learn. Great location in the loop and free food/drinks

    Cons

    They expect you to master two menu imputing systems in a week and keep bombarding you with reviews on each system all during the week but it's never in any logical order. You will be working on one system on Wednesday and get a review of a system you worked in on Monday and expect you to know and remember everything you're being told. I didn't make it past the first week just due to the lack of personal attention they give you during training...

    Advice to ManagementAdvice

    Make training longer than a week and have better peer reviews

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Not special.

    Former Employee - Data Entry in Chicago, IL
    Former Employee - Data Entry in Chicago, IL

    I worked at GrubHub as a contractor (less than an year)

    Pros

    Lots of free food and no micromanagement.

    Cons

    I felt like there was no room for growth as a data entry person and the management didn't seem to care much about us.

  6. 1 person found this helpful  

    Power Trip

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GrubHub

    Pros

    Good starting salary for individuals who don't have a degree.
    Promote from within.
    Lots of overtime.
    Good benefits.
    Casual dress code

    Cons

    As the company began to grow, the morale began to lessen.
    Because the company grew at such a rapid pace there was a lot of promoting within. Unfortunately most of the individuals that were promoted weren't ready for the added responsibility... and thus began EGO TRIPPING.
    Management was very catty and vindictive. Micromanagement also became a big problem. Attendance policy is also skewed. There are a lot of under achievers who fly under the radar pertaining to attendance and work ethic while others are underneath a magnifying glass.

    Advice to ManagementAdvice

    Worry about the individuals who are actually ON your team. Unless someone is being a real detriment to the company. Also, don't lose sight of the family environment that you began with. When employees feel cared about they are motivated to do better. Oh, TRANSPARENCY is key.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Commission Cheaters

    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GrubHub full-time

    Pros

    Positive company culture and great opportunity for new graduates.

    Cons

    Commission scam. Commission software miscalculated a very complex commission plan that most everyone on the team had trouble following. When this was brought up to the attention of: managers, attorneys and HR, nothing was done about recalculating. The response I received back from attorneys was that they could not further discuss this as it was not in the best interest of the company.

    Advice to ManagementAdvice

    Cheating your sales team for years is not in the best interest of the company. The sales team should have been made aware of the situation and they should have been reimbursed. From my understanding, what happened is very illegal and the fact that you wish not to make this right by going back and recalculating commissions is unconscionable.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    GrubHub Response

    Sep 9, 2014Employer

    Thank you for your feedback. We value our employees and strongly believe that they should be fairly compensated.

  8. 5 people found this helpful  

    I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Chicago, IL
    Current Employee - Customer Service Specialist in Chicago, IL

    I have been working at GrubHub full-time (more than an year)

    Pros

    The culture is very laid back. No one hovering over your shoulders micro managing. Great people, free coffee and they feed us pretty often. As long as you come to work and give quality service, your all good.

    Cons

    There is a shift bid every quarter. You can be ranked at #6 one week but if you call off or late , you're dropped to #35 the next day. Very frustrating when you want to have a life outside of your job. Its definitely not a 9-5. But a great work place!!!

    Advice to ManagementAdvice

    Seniority and Q/A should be a higher percentage on the shift bid.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great company built on a great concept, but like most start-ups, struggling to handle growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Chicago, IL
    Former Employee - Customer Care Specialist in Chicago, IL

    I worked at GrubHub full-time (more than an year)

    Pros

    Great benefits
    Solid company culture
    Opportunities for advancement
    Relaxed work environment
    Lots of perks
    Very solid training program
    Very convenient work location (easily accessible)
    Very diverse group of co-workers
    Holiday and overtime pay is terrific

    Cons

    Shift bid is very erratic as metrics for determining shifts are unbalanced.
    Poor work/life balance
    Since merger, micromanagement has become more prevalent, which erodes company culture and creates an unfavorable work environment.
    Extremely unpredictable call volumes
    Poor fit for students with intensive majors due to schedules
    Favoritism among middle management
    Policies not always communicated effectively

    Advice to ManagementAdvice

    Much better call volume forecasting is needed.
    More staff/larger office.
    Overhaul shift bid metrics
    More transparency/Better company communication
    Tuition reimbursement would help attract talent

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at GrubHub full-time (less than an year)

    Pros

    The culture/environment within the office is great. Still has a start-up feel with an open office and lots of employee focused things (snack attacks, yoga after work, lunchtime bingo, birthday celebrations, etc). Product focused company always looking to innovate and push the envelope. Good work/life balance and opportunity for career growth.

    Cons

    None that I can think of!

    Advice to ManagementAdvice

    Keep up the transparent communication and regular company updates.

    Recommends
    Positive Outlook
    Approves of CEO

    GrubHub Response

    Jun 25, 2014Representative

    Thank you for your review, we are glad to hear you enjoy working at GrubHub!

  11. 3 people found this helpful  

    A balance of Fun and Chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at GrubHub full-time (more than 3 years)

    Pros

    1. The people are great to work with and are very bright, from all sorts of backgrounds
    2. Opportunities to grow abound and Company has great learning culture
    3. Lots of Company Events and Food provided
    4. Great location and building

    Cons

    1. Departments often under tug-of-war between shifting Mgmt priorities.
    2. Terrible communication.
    3. Lots of Technical Debt/long hours
    4. Big disparity between Customer Service and other Departments

    Advice to ManagementAdvice

    No easy answers.

    Positive Outlook
    Approves of CEO

    GrubHub Response

    Jul 3, 2014GrubHub

    Hi. Thank you for your review, we really appreciate your feedback and we are happy to hear your optimism for the future of the company!

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