Pros

Due to the mergery of Santander and Banco Real in Brazil, there are some opportunities to the employees. The communication towards the staff is clear during this difficult phase. The Banco Real supports a balance between work and personal life, and relationship between the colleagues (including the management positions) is very pleasant.

Cons

The company has to improve the performance recognition and feedback, through the use of better evaluation tools and metrics. Sometimes the results are not cleary set and evaluated, affecting the employees morale. Santander applies a very agressive policy towards cost reduction and sometimes affects the balance between work and personal life.

Advice to Senior Management

Define a good strategy to retain the good professionals of the banks (Santander and Banco Real) during the mergery phase. Focus on a good performance evaluation of each employee, in order to keep the morale and avoid the others companies to get the best professionals of each bank.