Guaranty Bank

  www.guarantybanking.com
  www.guarantybanking.com

Guaranty Bank Reviews

Updated November 25, 2014
Updated November 25, 2014
47 Reviews
2.5
47 Reviews
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Doug Levy
18 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Family focused culture has changed with financial instability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI

    I worked at Guaranty Bank full-time

    Pros

    The bank offers generous PTO benefits to employees. The corporate office location is very convenient with free parking, and a mall location.

    Cons

    Never have I worked in an environment as unstable as this one. Priorities change daily and seem to be forgotten along the way.People are let go suddenly and without notice. Customer service is talked about as a focus, but there is no accountability or real effort to improve.

    Advice to ManagementAdvice

    Be aware of what is really going on. So many people are not being managed, lots of time is being wasted which impacts not only those employees by others around them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    High stress sales environment for very small payout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Saint Paul, MN
    Current Employee - Personal Banker in Saint Paul, MN

    I have been working at Guaranty Bank full-time (less than an year)

    Pros

    The best reason to work here is that you will be employed.

    Cons

    Lack of advancement opportunities is ridiculous. You are told, to jump from a Personal Banker position that you must be over 90% of your YTD sales. Even at 110% of sales goals, with multiple years of bank experience (at Guaranty and other companies) you will get looked over for promotion by people with ZERO bank experience. You will effectively be training your Assistant Branch Manger, or Branch Manager on how to do basic everyday tasks because they would rather hire a Best Buy sales associate into management than promote from within.

    Advice to ManagementAdvice

    Sales goals, company-wide are ridiculous. When as a company we are missing sales goals by 5000 new customers per month, expectations need to adapt. When Doug Levy, the CEO sends quarterly e-mails dumping on employee results, he fails to see that his upper-management team routinely shifts expectations. It is "sales, sales, sales" while employees are being punished for lack of quality customer service.

    As a retail branch employee, getting yelled at every day by customers who get "overdraft" fees when they didn't actually overdraft their account (for example, someone has $100 in their account, uses their debit card twice for $30 - $60 total, and suddenly the next day they are -$80 in the whole due to made up fees), and forbidding employees to reverse fees that even the EMPLOYEES don't understand... Well, I guess the Levy family having a falling out with Fiserv and switching 180 branches nationwide overnight to FIS has had its consequences.

    They blame the retail employees for not retaining accounts, when petty arguments between the ownership and a far superior Fiserv was dropped in favor of FIS, which posts overdraft fees that doesn't exist (Maybe this is why Doug Levy went with FIS? Seeing as fee revenue is the only source of profit for this awful bank).

    Crap pay. Crap hours. Crap bonuses. Crap 401k match policy (a quarter on the dollar up to 6% of your check? I've never heard a "match" policy that doesn't at least match your actual contribution). Crap benefits. Last and not least, a crap corporate culture that is totally out of touch with their retail operations.

    The turnover caused by incompetent managers is ridiculous. Yet they refuse to reward the hard working employees that actually want to stay with the company. In Minnesota there are 6 employees per branch at full staff. On average, a branch has fewer than four employees, most with less than a year of experience because this place is so bad to work for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Guaranty Bank full-time (less than an year)

    Pros

    Training, compensation, benefits, off-sites, customers, friendly co-workers

    Cons

    Sales pushy, stand for 9 hours, no lunch breaks, work-life balance, Sunday hours, work ethic

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  5.  

    A small community bank that can meet the needs of consumers and small business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guaranty Bank

    Pros

    The people were good to work with. The products/services are limited due to the size of the bank. Decent value for small businesses.

    Cons

    Again the services/products this bank has to offer are much fewer than other banks in this community. Meant for small businesses.

    Advice to ManagementAdvice

    Be willing to step out and explore options for expanding your product lube and be willing to look outside the box for creative solutions for customers' needs.

  6.  

    My experience at Guaranty Bank is challenging, but very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Madison, WI
    Current Employee - Assistant Branch Manager in Madison, WI

    I have been working at Guaranty Bank full-time (more than an year)

    Pros

    The best part about working at Guaranty Bank is the relationships you build with your customers and co-workers. I love my team!

    Cons

    The cons to working here are that you will work LONG hours which leaves you with less time for a life outside of work. Also, the company profits off of overly high overdraft fees.

    Advice to ManagementAdvice

    My advice is to work on other products that will help the company prosper without it being at the cost of our customers. Also, consider lowering our overdraft fee to a more reasonable rate.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Disappointing and dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Service Desk Agent in Milwaukee, WI
    Former Employee - IT Service Desk Agent in Milwaukee, WI

    I worked at Guaranty Bank full-time (more than an year)

    Pros

    The management does not understand proper managing techniques and you can therefore work virtually unlimited overtime and make twice your salary. Expectations are low so as long as you show up and sort of do work you won't be fired.

    Cons

    Company culture is extremely poor. The reason for that is the company has not been profitable for 6+ years and is getting cease and desist letters from the government. Because of this there is an attitude of defeat and there is no energy or excitement in the company.

    The management complain constantly of how backwards the company is. One manager in particular would say "do you see the name on the side of the building?" every time I tried to suggest better ways of doing business and asked him why we were doing certain things backwards . There was no desire to fix problems or make things better because the company as a whole would not accept it. There were very few forward thinkers and any time there was a good initiative to help lead the department to a better way of doing business it was met with extreme negativity.

    There is a negative feeling of being over-worked, under-payed and under-appreciated. There are a few good workers within the IT department but they never last very long because they realize that this company is failing and there is not much job security. There is also very little if any inter-department collaboration. Every part of the technology team as a whole did things their own way, did not document anything, and refused to share any good information with other IT teams. When you asked to learn more about a process you would get shut down almost every time. When someone from another department tried to bring to light a process that was failing or something that may not be done correctly from a different team they would be met with massive backlash instead of a humble attitude to learn and grow. The reason for this attitude is because the IT department as a whole is failing and nobody wanted to be the person or team that was blamed for something failing. Instead of looking at it as an opportunity to improve themselves or their team they would shut down any and all constructive criticism and make sure the finger is not pointed at themselves at all costs.

    If you are looking to build a rewarding career and be challenged then I would not consider Guaranty Bank. If you are looking to do the bare minimum and just skate by in the workplace then you will feel very comfortable with this company. Unless serious changes are made they will lose all of the good talent that they have and eventually the ship will sink.

    Advice to ManagementAdvice

    Biggest suggestion to management would be to get new management.

    The reason the company is doing poorly is because the management is not a cohesive team that works together to help each team work in unison. The management also sits back and blames bad processes/procedures/business on working for Guaranty Bank instead of waking up and realizing that they are in a position of authority and have the capabilities to change what is happening. Another thing is to look for and reward the good employees that are keeping the company running. Make sure their needs are met and that you empower them to continue to do good work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Guaranty Bank full-time (more than 5 years)

    Pros

    The people I worked with were great and taught me a lot.

    Cons

    Aggressive sales goals, disliked having to sell in a grocery store aisle.

    Advice to ManagementAdvice

    More focus on keeping current customers/customer service versus new customer acquisition.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    going nowhere and fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Milwaukee, WI
    Current Employee - Branch Manager in Milwaukee, WI

    I have been working at Guaranty Bank full-time (more than 5 years)

    Pros

    flexible working hours in the branch network

    Cons

    very demanding and stressful environment. The upper management of the bank has turned itself completely over 3 times in the last year and each new person brings further changes to the corporate structure and culture. Still no lending has been okayed by the federal government as the cash reserves of the bank are not sufficient enough to support the practice. Guaranty's mission has become one of a customer at any cost and are willing to approve anyone provided they pay for the account and its monthly services. This is a very non-employee focused company and you quickly become a number.

    Advice to ManagementAdvice

    focus your energies on retaining staffing for continuity not only corporately but in the branch network as well. Customers develop relationships and rapport with these people and having only 68% of your positions filled in wisconsin is a mighty indicator of both employee and customer relationships not being nurtured.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great, until the last year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Glendale, WI
    Former Employee - Anonymous Employee in Glendale, WI

    I worked at Guaranty Bank full-time (more than 3 years)

    Pros

    The employees at the corporate headquarters are very friendly and helpful. They're a great group to work with and, in general, senior leadership is friendly and down-to-earth. It makes for an environment that at least seems transparent and gives employees the feel that they understand the challenges facing the organization. They are great about helping employees maintain a work-life balance, and Doug and Jerry really uphold the company values. Employees have the sense that senior leaders have employees' and customers' best interests in mind when making company decisions.

    Cons

    The Bank does not see professional development as a priority, which can stagnate one's career. Managers have so many other responsibilities that they do not have time left to appropriately coach and manage their people, which can lead to a disconnect in terms of expectations for results. The company continues to make decisions with a "loss aversion" mentality. They continue down paths where money has already been lost because of the investment, rather than carving out new paths for success.

    Advice to ManagementAdvice

    Place a higher premium on good people managing and on setting people up for success through coaching and professional development opportunities. Increase dialogue between management and employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Overworked & Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Guaranty Bank full-time (more than 3 years)

    Pros

    Pretty good benefits and discounts

    Cons

    Too much emphasis on sales & new customer acquisition, not enough on maintaining current, loyal customer base. Conversion to FiS was EXTREMELY rushed & everyone suffered! Customers, retail employees the most! Very poor communication throughout entire process. No contingency planning at all.

    Advice to ManagementAdvice

    Focus on the customers that have stuck with Guaranty Bank through all the changes over the last 3-4 years. Balance between new customer acquisition & current customer base CAN be achieved!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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