Guardian Protection Services

www.guardianprotection.com
Engaged Employer

Guardian Protection Services Reviews

Updated July 28, 2015
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2.9
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Recommend to a friend
Approve of CEO
Guardian Protection Services CEO Russell L. Cersosimo
Russell L. Cersosimo
20 Ratings

41 Employee Reviews

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  1. Residential Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrendale, PA
    Former Employee - Anonymous Employee in Warrendale, PA

    I worked at Guardian Protection Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Co-workers are nice. Pay is comparable to most entry level positions of outside sales. Most employees have worked for the company for a long time and will make you feel very welcomed.

    Cons

    There is no communication between management. As an outside sales rep, you would physically have to drive to corporate office just to get one question answered for a customer because certain decision makers would not answer the phone or respond to emails. No room for advancement. High turn over in the Residential Sales Division.

    Advice to Management

    Try working together instead of against one another and then your employees might respect you more. Stop using sub-par contractors and forcing your full time employees out. The quality is not what it was when I first started when I was proud to be working there.


  2. Sr Customer Service Rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guardian Protection Services full-time (More than a year)

    Pros

    Good and cheap benefits, decent pay but on the low end for customer service. Opportunities to increase pay aside from annual review with OT being offered regularly and shift differential for working after 12:00pm.

    Cons

    Lack of concern for employees best interest. Positions are hourly, but have "caps" so new employees are starting just under what long time employees are making. No room for advancement outside of Customer Service.


  3. GPS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Shift Supervisor in Warrendale, PA
    Current Employee - Tech Support Shift Supervisor in Warrendale, PA

    I have been working at Guardian Protection Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've had many great times at Guardian. The people become a second family. The company tries to show appreciation to all the employees throughout the year.

    Cons

    It can be difficult to move up. A lot of people don't make it a full year. If you do though, here are almost endless possibilities.


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  5. disaster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Warrendale, PA
    Current Employee - Dispatcher in Warrendale, PA

    I have been working at Guardian Protection Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vacation time, health insurance

    Cons

    Poor nanagement,Lack of training, overworked

    Advice to Management

    Improve training


  6. Good starting point

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Warrendale, PA
    Former Employee - Customer Service Representative in Warrendale, PA

    I worked at Guardian Protection Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People were great. Training was exceptional. Gave every employee plenty of room to advance if they wanted.

    Cons

    Call centers in general are miserable places to work. This was no different.


  7. Don't Look for Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Guardian Protection Services full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers; Strong Industry to work in; Good products at great prices and strong name recognition.

    Cons

    Pay is not very good - even for experienced sales people; very bad morale - very few seem to care that a lot of people are not happy; no direction from the top - above the management level; No one is held accountable and very few seem to care.

    Advice to Management

    Ask for feedback; Look to your people - give them something to be proud of


  8. poor pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guardian Protection Services full-time

    Pros

    This company gives employees good work hours.

    Cons

    They don't always have enough funds to cash checks on payday!

    Advice to Management

    Stop spending money on personal crap and pay attention to employees needs.


  9. Customer Service Representative, Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaver Falls, PA
    Former Employee - Customer Service Representative in Beaver Falls, PA

    I worked at Guardian Protection Services (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Guardian has an enthusiastic training team and adequate training program. For the most part an enthusiastic workforce. Provides good wages and benefits.

    Cons

    Guardian watches every minute of the day you are with them and has a very strict performance quota. Even though they say it are flexible and will work with each individuals learning speed.

    Advice to Management

    Management should follow through with what they say and do a more efficient job of working with new employees to achieve their performance goals after training and not attempt to build a network of phone robots..


  10. A great place to work but no opportunities for advanced or increase in compensation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Auditor in Warrendale, PA
    Current Employee - Contract Auditor in Warrendale, PA

    I have been working at Guardian Protection Services full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Enjoyable work and atmosphere. Everyone is super nice, especially the owners.

    Cons

    I know it sounds strange but your degree or whatever education you posses is meaningless. Unfortunately work ethic and dedication to the company have no bearing on your advancement or your compensation. In fact it's literally company policy to not reward you for hard work.

    Advice to Management

    Don't be impressed with the bubbly employees that engage in personal conversation 30%-40% of the work day. Ask the managers which employees produce the most and which employees are willing to put in the extra time to get the job done.


  11. Not bad, not great. It's a customer service job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cranberry, PA
    Former Employee - Customer Service Representative in Cranberry, PA

    I worked at Guardian Protection Services full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Nice working environment and thorough training.

    Cons

    Do not appreciate obvious talent or skill. Training was thorough but at time excessive.

    Advice to Management

    None. What they are doing works.



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