Guardian Protection Services Reviews

Updated March 22, 2015
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Employee Reviews

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  1. 1 person found this helpful

    The scheduling system is unbearable but the people are nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Warrendale, PA
    Current Employee - Customer Service Representative in Warrendale, PA

    I have been working at Guardian Protection Services full-time (more than 3 years)

    Pros

    The people are nice, helpful, always doing collections and group activities. Management is good, they are all enthusiastic about the company and know what it's like to actually deal with customers. Training is 3 months now, very thorough.

    Cons

    Morale is low due to the weird scheduling system they use for the customer service staff. Every minute of your life is micro-managed with an insane color-coded computer-phone time-tracking system which is inconvenient and kind of insulting. Every 3 months everyone bids for their shifts for the next 3 months and if you don't take their time-tracking system seriously enough, or are just new, you end up working weird shifts, like having Tuesday and Thursday off instead of a weekend...for 3 months.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Meh...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guardian Protection Services full-time

    Pros

    Steady pay check, that's about it.

    Cons

    I have been held back from advancement because I chose not to be part of the clique rumor mill.
    There is lots of clowning around everywhere. Maybe I'm old fashioned, but I believe work is about working and not socializing.

    Advice to ManagementAdvice

    Pay attention to what's going on in your departments.

    Doesn't Recommend
  3. Builder Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Builder Sales in Charlotte, NC
    Current Employee - Builder Sales in Charlotte, NC

    I have been working at Guardian Protection Services full-time (more than 10 years)

    Pros

    Great people in the office, and excellent technicians performing the work. Even the sub contractors used are outstanding. This is a tough industry to please every customer, but Guardian does its best.

    Cons

    Pay plan was changed last year and still not convinced it is better than the old one.

    Advice to ManagementAdvice

    The only advice I would have is to make sure the customer service reps. at corporate know how to handle customer questions in regards to the technology we sell, and not just the alarm systems.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Great Potential Just not in this City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Technician in San Antonio, TX
    Former Employee - Sales and Technician in San Antonio, TX

    I worked at Guardian Protection Services full-time (less than a year)

    Pros

    Autonomy, great commission, great support system, warm leads

    Cons

    Upper management (as with all sales jobs) is driven by numbers. Expectations unreasonable in certain low income Texas cities in the South.

    Advice to ManagementAdvice

    A master salesman isn't made overnight

    Recommends
    Negative Outlook
    No opinion of CEO
  6. Fantastic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Life Safety Consultant in Charlotte, NC
    Former Employee - Life Safety Consultant in Charlotte, NC

    I worked at Guardian Protection Services full-time (more than a year)

    Pros

    Incredible support for sales people, amazing training, great management structure, lots of autonomy.

    Cons

    Commission plan was kind of convoluted, hard to understand at first. A little harder to sell because they don't have the name recognition in most parts of the country that some companies like ADT have.

    Advice to ManagementAdvice

    Nothing comes to mind. My entire experience with this company was top notch

    Recommends
    Positive Outlook
    Approves of CEO
  7. Guardian was an excellent Alarm Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Alarm Technician in Fort Wayne, IN
    Former Employee - Alarm Technician in Fort Wayne, IN

    I worked at Guardian Protection Services full-time (more than 5 years)

    Pros

    Loved their package systems which used top of the line Ademco Vista 20.

    Cons

    Corporate to Branch level seemed a bit detached or distant.

    Advice to ManagementAdvice

    Conference calls, employee webinars/training, or other ways to get branches to feel connected.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Decent work environment, good pay and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician in Philadelphia, PA
    Current Employee - Service Technician in Philadelphia, PA

    I have been working at Guardian Protection Services full-time (more than 10 years)

    Pros

    I'm awesome and make the company awesome by being a part of it.

    Cons

    GPS in vans, communication within the company is lacking.

    Advice to ManagementAdvice

    Focus more on the customer, give service techs time and materials to complete the job, dump the gps, micro managing kills motivation. We don't work in cubicles so stop acting like we do, most of us got into service for the on the road freedom, we do not want the stress of an office environment.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Be prepared to left to your own devices almost completely. The "warm" leads mostly come from paying off installers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Austin, TX
    Former Employee - Outside Sales Representative in Austin, TX

    I worked at Guardian Protection Services full-time (less than a year)

    Pros

    The work environment is energetic and supportive. Solid training.

    Cons

    Go-Ol-Boys set in their ways who show favoritism to other Go-Ol-Boys.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Pound Pavement or Else...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Cleveland, OH
    Current Employee - Outside Sales Representative in Cleveland, OH

    I have been working at Guardian Protection Services full-time (less than a year)

    Pros

    initial compensation fair... not great
    solid company
    state of the art technologies

    Cons

    payment structure
    no advertising... we are part of Armstrong group of Companies

    Advice to ManagementAdvice

    welcome to the 21st Century... Advertise!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful

    Working here was competitive and highly self-taught.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Warrendale, PA
    Former Contractor - Customer Service Representative in Warrendale, PA

    I worked at Guardian Protection Services as a contractor (less than a year)

    Pros

    Some positives of working at Guardian Protection Services were the management, the hours, the ability to openly communicate with the management, and the high amount of leads that were received. It was also nice to have facilities like a full cafeteria and gym available.

    Cons

    The negatives of working at Guardian Protection Services consist of the systems being out of date and difficult / time consuming to learn.

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