Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com

Guitar Center Reviews

Updated October 21, 2014
Updated October 21, 2014
338 Reviews
2.8
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Mike Pratt
85 Ratings

Review Highlights

Pros
  • Great discounts on gear, awesome connections to be made, and a new focus on the employee (in 31 reviews)

  • Above all, the employee discount; especially when you can start getting things off of GAIN (in 41 reviews)


Cons
  • It's minimum wage DRAWED against your commission(Fading) (in 28 reviews)

  • Very high turnover rate for salesmen and constant micro-managing by upper management (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great job and great environment, lousy commission pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Harrisburg, PA
    Current Employee - Sales Associate in Harrisburg, PA

    I have been working at Guitar Center part-time (less than an year)

    Pros

    Decent pay for High School student, relaxed environment, Great interaction with customers

    Cons

    Poor commission pay, people can be extremely rude, unprofessionalism can be frustrating

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Guitar center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Greenwood, IN
    Current Employee - Sales Associate in Greenwood, IN

    I have been working at Guitar Center full-time (more than 5 years)

    Pros

    Fun environment to work in, satisfying feeling of helping people make music, decent compensation and fair wages.

    Cons

    Not a whole lot. This job is what you make it.

    Advice to ManagementAdvice

    Keep going in the direction you are going!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great on a small scale, but disconnect between management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Guitar Center part-time (more than 5 years)

    Pros

    Great treatment of employees, good discounts, opportunities, very flexible hours.

    They even allow special time off for bands to go on tour, great employee benefits.

    Amazing people, great place to make friends with co-workers and customers alike.

    Cons

    Regional and district managers do nothing to help their stores, only reap the benefits of when they perform well. This, as of late, has lead to a big push for constant growth in numbers, even after the 'rockstar' bubble in popular media that helped the company rise in the ranks has busted. (Tenacious D, School of Rock, Guitar Hero)

    Also a lack of any form of progression within the company once the level of Assistant Manager is reached.

    Advice to ManagementAdvice

    Don't be so focused on constant increase. It is increasing the turnaround rates for employees and pushing away customers by focusing on metrics rather than the customer experience. The push even drives a wedge between employees, causing bickering and fighting over who gets what % of a ticket.

    Recommends
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Guitar Center is a great place to work if involved in the music industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Guitar Center part-time (more than 3 years)

    Pros

    There are many positive benefits for those who perform for a living as well as work a job.

    Cons

    Sometimes, in order to take a management position, it becomes necessary to have to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Very fun place to work if you are a musician!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at Guitar Center full-time (more than an year)

    Pros

    Cool work environment, every employee is a musician, and it's easy to get days off for 'tour leave' as long as you plan ahead. Really awesome employee discount, too!! A job here gets you experience in many areas too, i.e.. Customer Service, Sales, and Operations.

    Cons

    Pay is low, and it is very hard to make the commission bonus. Hard to get time off during the holidays. Employees are often left in the dark by what's going on with the corporate side of the company.

    Advice to ManagementAdvice

    Raise the pay! Paying employees better = happier employees and better customer service.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    My experience working at Guitar Center was very memorable but I'm looking for better compensation and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Associate in Marietta, GA
    Current Employee - Operations Associate in Marietta, GA

    I have been working at Guitar Center full-time (more than 3 years)

    Pros

    If you're a musician then you would benefit from working at Guitar Center. You will have access to very helpful programs to help your promote music and discounts on all gear.

    Cons

    Some cons are low compensation, condensed work area, and excessive workload.

    Recommends
    Neutral Outlook
  8.  

    Guitar Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical
    Former Employee - Medical

    I worked at Guitar Center full-time (more than an year)

    Pros

    Employees get great discounts on purchases

    Cons

    The pay rate is horrible!!

    Advice to ManagementAdvice

    Raise the pay and eliminate the fade/ draw commission pay scale. It is robbery!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Miserable place to work with little to no company morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Clerk in Westlake Village, Los Angeles, CA
    Current Employee - Accounting Clerk in Westlake Village, Los Angeles, CA

    I have been working at Guitar Center as a contractor (less than an year)

    Pros

    Casual and laid back work environment. Dress code. Employee discount for gear.

    Cons

    Put fires out all day. Reactive vs. Proactive culture. Low morale.

    Advice to ManagementAdvice

    Take care of your employees! Pay more for the people who actually have a clue and care about the work they do. Offering a loyal employee of 20+ years an entry level position then laying them off is just ruthless...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Category Manager in Westlake Village, CA
    Current Employee - Assistant Category Manager in Westlake Village, CA

    I have been working at Guitar Center full-time (more than 5 years)

    Pros

    Very collaborative environment
    Work with musicians that still gig
    Promote from within

    Cons

    Reporting is not on par with other major retailers

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    You get out of it what you put into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center

    Pros

    This is a generally positive company with strong core values in an energetic environment. Very secure if you can perform well and always be willing to learn. Guitar Center is heading in a very positive direction due to their relatively new CEO who is bound and determined to make they company one of the most desirable places to work in the retail market.

    Cons

    It's not for everyone. You must be able to sell consistently, and your income is performance-based. In other words, if you aren't skilled at sales you won't make a decent paycheck. Also - and this depends on the person - it is generally a loud environment, as there are always several customers playing on various kinds of musical instruments in unison.

    Recommends
    Positive Outlook
    Approves of CEO

Guitar Center Photos

GC Front
Guitar Wall
Cube land
Guitar Center # 322

+ Add Photo

Work at Guitar Center? Share Your Experiences

Guitar Center

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.