Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com

Guitar Center Reviews

Updated November 4, 2014
Updated November 4, 2014
346 Reviews
2.9
346 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Darrell Webb
0 Ratings

Review Highlights

Pros
  • Great discounts on gear, awesome connections to be made, and a new focus on the employee (in 32 reviews)

  • Above all, the employee discount; especially when you can start getting things off of GAIN (in 41 reviews)


Cons
  • It's minimum wage DRAWED against your commission(Fading) (in 29 reviews)

  • Very high turnover rate for salesmen and constant micro-managing by upper management (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sales manger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Dallas, TX
    Current Employee - Sales Manager in Dallas, TX

    I have been working at Guitar Center full-time (more than 3 years)

    Pros

    Very cool place to work

    Cons

    Horrible health care is bad

    Advice to ManagementAdvice

    Help out more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Cool side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Guitar Center part-time (more than an year)

    Pros

    You get to work with other musicians and make some great contacts

    Cons

    Really bad pay, management, structure, hours, etc

    Advice to ManagementAdvice

    If you want to treat employees like professional salespeople then pay and schedule accordingly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    I have been working at Guitar Center full-time (more than an year)

    Pros

    Relaxed casual work environment. Discounts on gear. Good benefits with retirement plan. Great place to work for musicians

    Cons

    Pay is barely above minimum wage and commissions structure is very hard to attain except for one or two salesmen in each store

    Advice to ManagementAdvice

    Reword long time employees with higher pay and greater chance of advancement

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  5.  

    A Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guitar Center

    Pros

    Integrity and a People-Driven Environment

    Cons

    Long hours in Retail positions, like any retailer.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Guitar Center Instructor Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor in Midlothian, VA
    Current Employee - Instructor in Midlothian, VA

    I have been working at Guitar Center part-time (more than an year)

    Pros

    Flexible schedule, emphasis on music education, curriculum and materials provided.

    Cons

    Compensation varies depending on if student shows up or not. Guitar Center gets paid up front for each month. Therefore instructors should be paid the same amount no matter if they have a student or not. If a student cancels that day, the instructor still took the time to be there and should be compensated appropriately.

    Advice to ManagementAdvice

    Organization at the studio front desk is very important.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Studio Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Studio Associate
    Former Employee - Studio Associate

    I worked at Guitar Center full-time (more than an year)

    Pros

    This was such a fun place to work! The studios are so exciting since they are kinda new. You see the same group of people each week for their lessons so you have a chance to build a professional relationship with them. I learned a lot about music theory. I used to get free lessons from the teachers sometimes.

    Cons

    Working holidays is no fun but every retail job is like that. I didn't like how 99.9% of my co-workers were guys, I was one of two girls at my location.

    Advice to ManagementAdvice

    HIRE MORE GIRLS. Also, it's really unfair that teachers are not paid when students don't show up. It's not very ethical since Guitar Center just pockets that money.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Musical instrument business is a great deal of hard work and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Guitar Center full-time (more than 10 years)

    Pros

    Never a dual moment, there's always something going on. Be it merchandising, to pricing, customers, new gear, lots of busy wotk too.

    Cons

    Stronger and consistant middle management is needed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Cool place to work but not if you want to make money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center

    Pros

    Being around music, networking with other musicians, great discount

    Cons

    Commission structure is terrible, pay could be better

    Recommends
    Approves of CEO
  10.  

    Guitar Center stretches the sales associate too thin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pro Audio Department Manager
    Current Employee - Pro Audio Department Manager

    I have been working at Guitar Center full-time (more than 3 years)

    Pros

    -You get to meet a lot of musicians and customers that you start to build relationships with
    -Fun environment, so much gear to play with and demo
    -A lot of fellow assocaites are fun to work with
    -If you work very hard at building a client base and your manager lets you come in at random times to do a sale, and you sacrifice your life/work balance you can make a decent living

    Cons

    -for the amount of work you have to do the company definitely needs to pay more
    -they give you about 15 things to do like merchandise gear all while trying to build a client base and sell gear
    -online competition is rapidly wiping out profit margins which in turn puts less money in your pocket

    Advice to ManagementAdvice

    Pay your sales people more! bottom line. They talk about being a $3 billion dollar company but the sales associates who are their front line gets very little compensation. They changed the commission structure about 6 times since I've been with the company, which is their way of finding ways to pay you less. I've seen a few associates make a decent living because of their big client base but its a lot of work and some work 50+ hours and these great sales people are rare.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great on a small scale, but disconnect between management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Guitar Center part-time (more than 5 years)

    Pros

    Great treatment of employees, good discounts, opportunities, very flexible hours.

    They even allow special time off for bands to go on tour, great employee benefits.

    Amazing people, great place to make friends with co-workers and customers alike.

    Cons

    Regional and district managers do nothing to help their stores, only reap the benefits of when they perform well. This, as of late, has lead to a big push for constant growth in numbers, even after the 'rockstar' bubble in popular media that helped the company rise in the ranks has busted. (Tenacious D, School of Rock, Guitar Hero)

    Also a lack of any form of progression within the company once the level of Assistant Manager is reached.

    Advice to ManagementAdvice

    Don't be so focused on constant increase. It is increasing the turnaround rates for employees and pushing away customers by focusing on metrics rather than the customer experience. The push even drives a wedge between employees, causing bickering and fighting over who gets what % of a ticket.

    Recommends
    Negative Outlook
    Disapproves of CEO

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