Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com
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Guitar Center Reviews

Updated September 8, 2014
Updated September 8, 2014
329 Reviews
2.8
329 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mike Pratt
80 Ratings

Review Highlights

Pros
  • Great discounts on gear, awesome connections to be made, and a new focus on the employee (in 30 reviews)

  • Above all, the employee discount; especially when you can start getting things off of GAIN (in 36 reviews)


Cons
  • It's minimum wage DRAWED against your commission(Fading) (in 27 reviews)

  • The upper management is beholden to Bain Capital Partners (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    Employed By The Center Of Guitars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Guitar Center full-time for more than a year

    Pros

    Commissions can be huge if you work hard. Merit based company; I myself became an Assistant Manager in 7 months which is pretty fast and I know guys who have done it faster. You'll usually deal with pretty cool people MOST of the time due to the fact that they're musicians. If you yourself are a musician then the employee discount is a major plus as well as the employee program called GAIN which is something you have to be a part of to know. You constantly learn more not only about gear but about yourself daily and what your limits are. Definitely builds character and will shape who you are for the for seen future. Full benefits, above minimum wage hourly, very flexible scheduling, and all around great atmosphere. A great vehicle to get where you want to be in life whether it be within the company or in the music industry. Connections to studios, producers, and heaps of people in the entertainment business. Equality is huge, HR issues are taking very serious, and discrimination is non existent. Very healthy work place along those matters.

    Cons

    High turnover is something that is slightly apparent throughout the company. GC is very much so a "what have you done for me as of late" not what have you proven yourself as type of company. It's retail so customers can be mean sometimes specially when they don't get the "deal" that they wanted but thats easy to deal with. Hours can be harsh at times depending on staffing and time of season but it is retail remember that. The "fade" system that the company is operating on as of right now can be a little grayish at times but I've never had a problem with it, only seen others. It can be ruff at times and if you can't handle multiple customers by yourself you'll probably sink.

    Advice to ManagementAdvice

    The company is solid right now even after the Ares buyout and morale has gotten better since those bankruptcy rumors got dismissed. The uncertainty of when Phase 3 is rolling out chain wide is slightly discerning knowing that if traffic is slow next month my GP per hour will take a hit leading to less pay when it does. I love this company and put it first before anything, I just don't want to lose the vibe we have going on.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center

    Pros

    Amazing culture and attitude about music.

    Cons

    High sales goals, but I was in drums. So that explains that.

  3.  

    Best work environment I have experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Peoria, IL
    Current Employee - Sales Associate in Peoria, IL

    I have been working at Guitar Center full-time for more than 3 years

    Pros

    The atmosphere at Guitar Center is great. Despite the fact that the job can get busy, things are always laid back and comfortable both as an employee and as a customer. Service and product knowledge are the biggest parts of the job. Working for Guitar Center is great for anyone who loves music and wants to see people leave with gear that will help them do the same. Employee benefits are great as well (read gig leave).

    Cons

    The worst parts of the job are: old POS technology, when corporate mentality takes over management in store (tends to come and go), and the problem customers seen in any retail environment.

    Advice to ManagementAdvice

    Perks and benefits are pretty much where they should be. Availability for upward movement is well instated. One area to grow in is training. Product knowledge and cross training should be pushed a bit harder.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Awesome Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Runner  in  El Paso, TX
    Former Employee - Runner in El Paso, TX

    I worked at Guitar Center part-time for less than a year

    Pros

    Friendly Co-workers, easy to get along with them
    A very relaxed yet busy enough work atmosphere

    Cons

    For me was just the distance I had to travel to get to work but other than that everything was great.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Do what they say, and no one gets hurt!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  New York, NY
    Former Employee - General Manager in New York, NY

    I worked at Guitar Center full-time for more than 10 years

    Pros

    Incredibly enlightened management, lots of mentoring, tons of advancement opportunities, especially for career-minded people willing to relocate.

    Cons

    Hard to make big money at first, you have to pay attention and don't try to reinvent the wheel, just follow instructions and LEARN!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Amazing experience for anyone who loves music

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Mobile, AL
    Current Employee - Sales Manager in Mobile, AL

    I have been working at Guitar Center full-time for more than 3 years

    Pros

    This job allows me to be around what I love... Music. Not only that but I'm able to help other people make music whether it's an upcoming musician to a professional one. I'm able to meet new faces daily and come into contact with awesome people that not only learn from me, but I also learn from them as well. The new Phase III pay is phenomenal....

    Cons

    At this particular moment in my career with GC, I can honestly say that I personally don't have any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very happy employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repair Tech  in  Mishawaka, IN
    Current Employee - Repair Tech in Mishawaka, IN

    I have been working at Guitar Center full-time for more than 10 years

    Pros

    The company and it's values are top notch, management encourages to help you succeed at your job and help learn about personal growth in the company, the people (customers and employees) are amazing, appropriately compensated employees, great benefits!

    Cons

    Honestly, the only con was the old pay structure. Now GC is properly accommodating their employees. Other than that, it's a truly amazing place to work!

    Advice to ManagementAdvice

    I have worked with this company for 10 years and have had the opportunity to see it shape into what it is today. Much has changed in that time, and I'm still as always to see what the future hold for me and Guitar Center!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great Place to Work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guitar Center

    Pros

    Employee discount! Jam sessions, and other fun employee activities. Room for growth. Young atmosphere. Casual dress.

    Cons

    Some incompetent co-workers. Bad coffee. Not much else that's bad! Same small problems that all other corporate jobs entail.

    Advice to ManagementAdvice

    Pay closer attention to who's actually doing the work and who's skating by.

  10.  

    Guitar Center can either be a family environment or difficult to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pro Audio Specialist  in  Brea, CA
    Current Employee - Pro Audio Specialist in Brea, CA

    I have been working at Guitar Center full-time for more than a year

    Pros

    Great place to network with communities.
    Great environment when team is well manicured.
    Audio knowledge can and should grow exponentially.
    My newest store manager is for making the store a special and unique location.

    Cons

    Selling is the utmost goal of the corporate structure.
    There is no upward movement unless you can sell.
    Some employees are slackers, etc.

    Advice to ManagementAdvice

    Utilize your employees full potential with side projects and incentive programs to move around faster in the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Purty goodf

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center

    Pros

    Great discounts and great work enviroment

    Cons

    Rude managament but it depends on the store

    Doesn't Recommend

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