H&M Reviews

Updated October 22, 2014
Updated October 22, 2014
621 Reviews
3.4
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
258 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Fast paced, up beat environment. Many growth/development opportunities, decent training, diverse company, decent pay, high expectations, always changing, good benefits. Great values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at H&M full-time (more than an year)

    Pros

    Awesome pay, work/life balance, fast paced, great values, good benefits, growth opportunities. Easy bonuses for part timers, Full timers, Sups, & visuals.

    Cons

    High expectations with sometimes little to no hours. Harder for SM's & DM's to bonus. Hard to keep one seasoned staff together because of all the growth, support needed, & transfers to ideal locations.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    One of the best retail place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Wayne, NJ
    Current Employee - Sales Advisor in Wayne, NJ

    I have been working at H&M part-time (less than an year)

    Pros

    salary, hours, work life balance, co workers

    Cons

    fast paced, very hectic on the weekends

    Advice to ManagementAdvice

    keep doing what you are doing

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    H&M is a great place to be if you are a Retail Lifer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H&M Department Manager in Scottsdale, AZ
    Former Employee - H&M Department Manager in Scottsdale, AZ

    I worked at H&M full-time (more than 3 years)

    Pros

    Great people and support systems that can be cultivated from within your location. As a manager you have the ability to push your own growth and development. Quality training materials are available and encouraged. Pay is very competitive compared to most large retailers. Excellent benefits and PTO that you can accrue. Generally a great place to be if Retail is your calling!

    Cons

    Training can be hit or miss, company policies have evolved over the past few years and has allowed training and development take an immediate hit. When training time effects the stores bottom line that is where the company makes cuts, contributing to training that can be less rewarding.
    Its retail, work life balance is okay, flexibility for vacation is quite good though..
    District team members can be un-responsive and distant.

    Advice to ManagementAdvice

    Implement systems when they are ready for use and wont become useless for 2 months.. (there is no reason a company with all these resources should allow failure)
    React appropriately to new system changes. Allow for time to see success or opportunity, especially when your market varies greatly.
    Pay bonuses...
    Stricter policies would allow for better accountability for staff. Seven chances every six months for time and attendance is absurd.

    In all honesty, there are always anomalies within a company this size, give it a try, it might be perfect for you!

    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M full-time (more than 3 years)

    Pros

    Great employees, company discounts, matching 401K, great healthcare benefits, vacation, great clothes, teamwork, relocation options, learn other job roles and skills

    Cons

    The top management refocussed the company's culture from happy employees making great sales and engaging customers to simply maximizing sales, communication, High employee turnover

    Advice to ManagementAdvice

    Refocus your attention to listening to the concerns of employees in addition to maximizing revenue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Seasonal sales advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Auburn Hills, MI
    Current Employee - Sales Advisor in Auburn Hills, MI

    I have been working at H&M part-time (less than an year)

    Pros

    Everyone works at an even level including management. Can easily snatch up open shifts and extra hours if wanted. Recognition for good work.

    Cons

    Scheduled normally for 15/ week for someone with open availability, but asked to come early or stay longer with short notice

    Advice to ManagementAdvice

    . A more solid filled out schedule instead of asking a couple hours in advance to fill shifts would be nice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Fast, rewarding, stressful, ever evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at H&M full-time (more than 8 years)

    Pros

    Upward movement in the company in an ever so fast expanding job. Lots to do and learn. Benefits are great

    Cons

    Really, really stressful. A lot to do with really low bodies to do them and even less time (hours)

    Advice to ManagementAdvice

    Show appreciation to and award staff, they are the backbone and not shown gratefulness often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    H&M was a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    There are areas to grow within the company.

    Cons

    It's different at every store, but closing down for the night can be extremely difficult because there usually aren't enough staff members to make it successful

    Recommends
    No opinion of CEO
  9.  

    Positive work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time (more than an year)

    Pros

    They have great base pay and if you are able to relocate the opportunities for moving up are there.

    Cons

    Very strict polices. Not a lot of chances to move up for workers unable to relocate.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Clothes

    Former Employee - Sales Advisor in New York, NY
    Former Employee - Sales Advisor in New York, NY

    I worked at H&M part-time (more than an year)

    Pros

    Lots of clothes, reasonable discount, above average retail pay, great music on the job. Lots of store events. Affordable clothes. Designer collaborations

    Cons

    The Long hours, unstable schedule, rude customers, fast paced environment, physically draining at times, hard to reach daily sales goals.

  11. 1 person found this helpful  

    Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Washington, DC
    Former Employee - Department Supervisor in Washington, DC

    I worked at H&M full-time (more than an year)

    Pros

    Birthday pay, great employee discount, paid time off benefits, corporate level positions pay great, full staff in every location

    Cons

    If you were a district manager at your company they would tell you you're only good enough to be a store manager at H&M. They value their internal hires more than external. It is impossible to close and fold down the store at the end of the night because all of your product has to be on the floor. There is pretty much no such thing as backstock. I was told by my upper management numerous times to clock out because I could not get overtime but to still work off the clock as if it was not an option, which is a serious HR issue. Unless you are applying for an office position at H&M, do not even consider it. They treat everyone working their floors like crap.

    Advice to ManagementAdvice

    Consider hiring people actually of quality with credentials and not just because they are internal hires

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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