Glassdoor is your free inside look at H&M reviews and ratings — including employee satisfaction and approval rating for H&M CEO Karl-Johan Persson. All 288 reviews posted anonymously by H&M employees.
83% of the CEO
Karl-Johan Persson
Current Employee – been working at H&M part-time for more than 3 years
Pros – -There is lots of room to grow if you work hard.
-Good benefits if your store is in a union.
-Good discount
Cons – -Depends on who your coworkers are, but bad coworkers can ruin it for you.
Advice to Senior Management – Train everyone again if needed. Don't depend on one person more than the next, especially if they're in the same position. It isn't fair to stress out your good employees because your bad ones don't work hard enough.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-21 21:06 PDT
Former Employee – worked at H&M part-time for less than a year
Pros – The starting pay is a couple of dollars above minimum, which is rare to find in retail. Even the part-time sales advisors are given a lot of freedom and responsibility. I learned to not only do the busy work, but also merchandise and set the floor whenever we changed seasons or promotions. It was cool that I actually got to learn something, and not just be a retail slave. There is also a lot of flexibility to move up in the company and transfer to other cities/states.
Cons – The store is always busy, and the work is constant. The store holds its employees to pretty high standards, but there is usually some incentive to work your hardest. Also, as with any retail job, customers were a pain. The environment of this store was worse than other retail stores I've worked at because it has such cheap items that people throw stuff around like it's Marshall's, but it also has some higher-end designer clothes that draw in a more snobby crowd.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-15 22:28 PDT
Former Employee – worked at H&M part-time for more than a year
Pros – Wonderful people, great discounts. I love this place.
Cons – long hours and the pay could be a little higher
Advice to Senior Management – none, they're greate
2013-05-08 12:22 PDT
Current Employee – been working at H&M part-time for more than a year
Pros – Good benefits, no discrimination, opportunities for development.
Cons – low staff coverage. Communication of responsibilities.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-01 14:07 PDT
Former Employee – worked at H&M full-time for more than 7 years
Pros – High pay, bonuses, discount on merchandise, fast paced, options for career advancement, depending on your district lots of district team support, continual training, the staff
Cons – H&M seems to be focusing on doing more with less (less floor coverage, less hours, less time to accomplish tasks) which puts a lot on the shoulders of store management. There wasn't a day I came home that I wasn't almost completely exhausted.
Advice to Senior Management – Realize that running on a razor's edge of efficiency is going to backfire. Eventually some idea or task isn't going to be accomplished and since there's little to no buffer (with hours, too many projects, etc) things will snowball and the seasoned, competent employees will head for greener pasture.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-04-29 20:07 PDT
Current Employee – been working at H&M part-time for more than a year
Pros – 10.39 starting salary as a part time sales associate! the company really shows that they care about their employees and humanitarian efforts. You don't really have to sell anything because the clothes sell themselves. you just have to be a fast worker.
Cons – Most managers are really cool however you will run into some crazy or douchey ones every so often. The weekends are rough in terms of closing and cleaning the store. It can get pretty stressful working in a packed store sometimes.
Advice to Senior Management – I wish they had health benefits for part timers too and not just full timers.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-04-27 14:11 PDT
Current Employee – been working at H&M part-time for more than 3 years
Pros – money, hours, co workers, and discount
Cons – When spring is here, hours get cut.
Advice to Senior Management – Management need to have better communication
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-04-23 23:09 PDT
Former Employee – worked at H&M full-time for more than 8 years
Pros – Travel, Benefits, Peers, Internal Advancement.
Cons – Upper management, poorly managed, unclear total picture.
Advice to Senior Management – Bring back original culture, especially in the hiring process.
No, I would not recommend this company to a friend
2013-05-22 06:45 PDT
Former Employee – worked at H&M full-time for more than a year
Pros – H&M has a great employee discount.
If you show some initiative, they might promote you, but who knows how long that will take.
No real dress code.
Decent starting pay.
Cons – Favoritism on the part of management (i.e. some employees are given more time to work on marketing their departments than others).
Managers will throw you under the bus if they didn't give you enough time to get your department ready before a district team walk through.
Advice to Senior Management – Give full-time employees a majority of their shift to work in their department...not on the register or in the fitting rooms. That's what part-timers are for. Provide proper training to new hires instead of letting them fend for themselves. Your "non-rehire" policy is a joke, especially when your treatment of employees is the reason they quit in the first place.
No, I would not recommend this company to a friend
2013-05-21 15:51 PDT
Former Employee – worked at H&M part-time for more than a year
Pros – coworkers are diverse
first dibs on new products
learn a lot about retail
Cons – customers that keep asking for discounts
low growth if high traffic
Advice to Senior Management – set time aside to examine the performance of workers and store as a whole in a more intimate level
Yes, I would recommend this company to a friend
2013-05-15 21:49 PDT
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