H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated November 21, 2014
Updated November 21, 2014
638 Reviews
3.4
638 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
264 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's fair if you are looking for a steady job with reasonable amount of cash for a college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor in New York, NY
    Current Employee - Part-time Sales Advisor in New York, NY

    I have been working at H&M part-time (more than an year)

    Pros

    1. People "Your in a melting pot, and you meet cool people.
    2. Discount "25% off"
    3. Flexible Schedule "At least in the store ion 18st 5th Avenue Store 098

    Cons

    1. Management sucks!
    2. DONT HIRE EXTERNAL FOR MANAGEMENT POSITIONS!

    Advice to ManagementAdvice

    management needs to go back to college to learn about the ethics in the work place. Many of these managers believes because they hold a certain label they can bypass these work ethics.

    P.S Upper Management don't hire externals if they don't have any previous management skills. I know plenty that are external, and let me tell you "that you are waisting your money investing in these bafoons. Seriously they don't know a damn thing they are doing!

    Recommend: first hire within the company more than likely they are able to operate the store much better than those bafoons.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great First Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Advisor in New York, NY
    Current Employee - Part Time Sales Advisor in New York, NY

    I have been working at H&M part-time (less than an year)

    Pros

    Well, it's just the fact that I had the privilege of being hired to actually open a store. The people they hired along with me were friendly and willing to work as a team to achieve the same goal. The atmosphere is chill, and there's always something new coming tot he store that you can't wait to get your hands on.
    Also, growth within the company depends on how much you work for it. Don't expect promotions to come knocking on your door if you don't show initiative.

    Cons

    Very fast paced, tourist area stores are hit hard, better to be at least bilingual.
    Don't work here everyday that you're not at school, it won't work out well for you.

    Advice to ManagementAdvice

    I only work on a certain floor, but managers and supervisors should try to be on the floor for a majority of their shifts. When you need one, you usually need to call for them on the walkie for them to come down.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I love this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Coach in Chicago, IL
    Current Employee - Team Coach in Chicago, IL

    I have been working at H&M full-time (more than 5 years)

    Pros

    The people, the wages are higher than most other retail companies, and the values that the company follows.

    Cons

    Fast paced can be hectic at times.

    Advice to ManagementAdvice

    Don't play favorites.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    H&M is a really great place to work for as far as retail goes!

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at H&M part-time

    Pros

    The pay is pretty good ($10.10/h) starting out and there's a lot to do all the time. They're pretty flexible about needing to call off for emergencies as well.

    Cons

    Management differs immensely per store and, while they mostly promote from within the company, they expect a lot of time put in regardless of the quality of work that is done. Some sales associates are noticeably worse than others and still get more hours due to seniority but it's either not noticed by management or disregarded.

  6.  

    Retail is Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in New York, NY
    Current Employee - Sales Advisor in New York, NY

    I have been working at H&M part-time (more than 3 years)

    Pros

    Understanding about school schedules and flexible with hours. Decent starting pay for people in school ($10.50). great team environment and always a lot of interesting people who are hired. training is efficient. great union who's ready to assist at all times.

    Cons

    time off policies: must ask a month and a half before you request off, managers tend to be biased in who they want to help move up, as in any retail job... customers can irritate you,you are asked to stay longer than your shift sometimes because of call outs and understaffing and closing hours are over what you are scheduled too usually, must have weekends available/open availability, very few managers who believe in you and want to push you in making the next step in an H&M career

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Best place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Dallas, TX
    Current Employee - Visual Merchandiser in Dallas, TX

    I have been working at H&M full-time (more than 8 years)

    Pros

    Great benefits, opportunity to really show how creative you are and to promote you entrepreneur spirit

    Cons

    Your appreciation for the company will depend on your drive and the organization of the district team that you work under. District teams can be a make or break in choosing a career with H&M.

    Advice to ManagementAdvice

    Have a detail action plan for your career and also a development plan for your staff. If you don't have that your employee turnover with be high. And you will also lose that bonus for maintaining a health turnover and securing a fully staffed store.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    If fashion is something that you are into and you want to make a difference H&M is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (more than an year)

    Pros

    H&M treated me pretty well. we get christmas presents at the end of the year, and a few little benefits here and there. It's definitely a better store to work at in my experience working at other retail stores. Pays better than most retail store. There also very good company culture. There is a good opportunity to go up if you so choose.

    Cons

    (Mall of America). the work can be very stressful in depending on the type of customer that come to the store. you need to be able to deal with stress and be pretty fast to work here.

    Approves of CEO
  9.  

    It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tampa, KS
    Former Employee - Customer Service Agent in Tampa, KS

    I worked at H&M as a contractor (less than an year)

    Pros

    The company is okay. I dont have any much to say.

    Cons

    I dont have much to say.

    Advice to ManagementAdvice

    No comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Dynamic hard-working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at H&M part-time (less than an year)

    Pros

    - Colleagues are general nice and diverse in terms of background.
    - Managers are pretty close with employees, it's easy to voice in your ideas and recommendations.
    - Very well organised timetable that can be changed easily by talking with managers.

    Cons

    - You will have to work very hard, constant movement is expected.
    - It can get very stressful at busy time, especially major sales.
    - Diverse base of customers. You can have some really annoying customers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    H&M not the best experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    The people you meet.. I'm very social so the customers and seeing all the new products. The designer collaborations they do are awesome. The pay isn't as bad compare to other retail store. Not bad for a student!

    Cons

    Favoritism is the worse thing at H&M. I used to work my behind off here but I'm not really the getting too close to my managers type I wouldn't socialize with them as much unless it was work related. Also in my store it was more about micro management so I never had to really speak to them. So I wasn't really one of their "favorites". Which made me feel really frustrated because everyone who was getting promoted were the lazy people but because they were all cool with the managers they would get noticed. H&M isn't really that fair with who they promote. Plus we have no grace period what so ever, I got written up for being a minute late which was hard every weekend because New York City trains at 5am suck! All in all my experience in H&M wasn't that good I feel like it was an unfair experience I worked hard but was never appreciated for it.

    Advice to ManagementAdvice

    Management knows the people who work and the people who don't they rely on you the person who works to pick up the slack of others. They don't enforce the rules on everyone if they are friends with the associates. Pay attention to your team.. Because you might be losing your best member.

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