H&M Reviews

Updated September 13, 2014
Updated September 13, 2014
584 Reviews
3.4
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    cool job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at H&M part-time for less than a year

    Pros

    friends i made were cool, checks were good

    Cons

    not enough people on the clock workload gets heavy

    Advice to ManagementAdvice

    hire more people !

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good place to Grow and Save money!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor  in  Washington, DC
    Current Employee - Part-time Sales Advisor in Washington, DC

    I have been working at H&M part-time for less than a year

    Pros

    I've been doing retail for a minute now.So far so good.I think that working at H&m gives you room to grow.They also start you off with great pay. Co-workers are nice.They have great benefits as well.

    Cons

    Being a new employee, training can sometimes be a little crucial. There are people who are just rude and don't know how to talk to people..

    Advice to ManagementAdvice

    They need to be a little mindful of how they approach people ,Be a little more uplifting.

    Recommends
    Positive Outlook
  3. 3 people found this helpful  

    H&M is a great company. Just don't work in the DC Market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Washington, DC
    Former Employee - Store Manager in Washington, DC

    I worked at H&M full-time for more than 3 years

    Pros

    pay and benefits. industry-leading training programs on coaching and merchandising.

    Cons

    favoritism, Eurocentric. promotes the wrong people, senior leaders within district are lazy and do not follow the core values

    Advice to ManagementAdvice

    Stop promoting people that babysit your kids. Stop promoting people where their husband stole money and got fired and you feel bad. Think about your actions and what it looks like to all the staff that wants to grow.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    It was Ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  New York, NY
    Former Employee - Sales Advisor in New York, NY

    I worked at H&M part-time for less than a year

    Pros

    This company has a great business model that starts at the top and trickles down to the bottom. All retail employees start at the same level and then you have the opportunity to prove yourself and work upwards. Pay was decent.

    Cons

    I was working at a new store with a lot of younger people who were JUST starting off in retail. A lot of immaturity from the employees and those trying to "prove" themselves. Too many managers with conflicting ways of wanting to do things. Felt like I was in a circus many times.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Cool coworkers, very tiring work, understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Minneapolis, MN
    Current Employee - Sales Advisor in Minneapolis, MN

    I have been working at H&M part-time for more than a year

    Pros

    H&M was willing to work with my school schedule and kept it consistent for the most part. For longer shifts you get 15 minute breaks and 1 (unpaid) hour break. The discount is nice. It's fun being around trends and listening to the store's soundtrack. It was a decent job while being in school since the starting pay is higher than most retailers. Some people have stayed with the company for years and received promotions. For staff meetings and overnight shifts there would be potlucks and free food. If sales were high, you'd get free food too.

    Cons

    The work itself can be very tiring. Expect sore feet after 9 hour shifts. The biggest con was being constantly understaffed. H&M is a very busy store in this area and having 1 person on the floor opening on Sunday morning is stressful. This means you run the register, fitting room, sales floor, AND answer the phone. Even with 2 people it's difficult.

    There's also favoritism amongst managers and advisors/visuals, so promotions aren't always based on work performance. If you're new or not a manager's favorite, you can get stuck on register for your entire shift. But there are several floor managers so each shift is different. And as always, the customers can be a bit rude, but I think more so at H&M because of the cheap price-point. The store was always a mess at closing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    it was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Miami, FL
    Former Employee - Part-time Sales Advisor in Miami, FL

    I worked at H&M part-time for less than a year

    Pros

    the people are friendly great benefits

    Cons

    bad management staff, based on favoritism

    Advice to ManagementAdvice

    bad management staff

  8. 1 person found this helpful  

    Great company but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Chicago, IL
    Former Employee - Customer Service Agent in Chicago, IL

    I worked at H&M full-time

    Pros

    They have great values, great time-off policies and a lot of team activities. They try to be very upbeat and productive in constantly advancing. Management is nice and co-workers are nice.

    Cons

    They claimed that they help people move forward in the company but they sometimes play favorites. If you do not get to shine in front of management then good luck moving to a higher position. Hours are retail hours and even after hours, which means you will be working nights and weekends which is difficult for people who have children. This job is good for people that do not mind crazy hours and who do not mind if they do not get promoted.

    Advice to ManagementAdvice

    Make sure to treat everyone equally, do not help one person advance just because you were friends with them before or because you have more in common with one person. There are various talented people in the customer service center, so make sure to acknowledge them as well.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Friendly environment but overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Las Vegas, NV
    Former Employee - Part-time Sales Advisor in Las Vegas, NV

    I worked at H&M part-time for less than a year

    Pros

    A fun environment to work in with many different individuals with different personalities.

    Cons

    Super busy on weekends and holidays but that's a given with retail jobs.

    Recommends
    No opinion of CEO
  10.  

    Great Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Las Vegas, NV
    Former Employee - Visual Merchandiser in Las Vegas, NV

    I worked at H&M full-time for more than 5 years

    Pros

    H&M as an overall company was great to work for. Excellent health benefits and amazing opportunities to travel and open stores.

    Cons

    Store level management was a joke. Favoritism ran rampant as those with little skill would be promoted quickly due to their friends in higher places. Professionalism is near non-existent as management would gossip and act inappropriately on the sales floor often.

    Advice to ManagementAdvice

    Hire people who can contribute to the success of a store and/or district, not people who are experts at "playing politics".

    Positive Outlook
    No opinion of CEO
  11.  

    ok i guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M for less than a year

    Pros

    good comapny, great discount,excellent working staff

    Cons

    bad manageent, poor development favortism has a lot to do with it

    Advice to ManagementAdvice

    pick better management you dont have to be 30 to be a manager

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