H&M

www.hm.com

H&M Reviews in United Kingdom

Updated January 19, 2015
Updated January 19, 2015
686 Reviews
3.5
686 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
285 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

46 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at H&M part-time (more than a year)

    Pros

    good place to start in retail as they tend to throw you in at the deep end and expect you to learn very quickly which pays off in the end, discount is great and there's always extra staff discount offers every few months and at christmas. season kick off is usually fun at central stores with lots of free food/booze! if you're a full-timer and want to commit 100% to retail they will usually help you work your way up if you express an interest in management/admin, salary in central london stores is great and they always offer overtime

    Cons

    worked at 4 stores and 3/4 were always understaffed because of managers trying to save money (so not sure to blame managers or top boss here), main problem I experienced and heard from every other colleague there was that there isn't enough praise.. you do an excellent job all the time and it goes completely un-noticed, then one day you might be struggling because the shop floor is so busy/no staff etc and from then you're criticised.. that was a massive problem expressed by everyone I ever met there.

    Advice to ManagementAdvice

    employing more staff in the stores that desperately need it would really help as these stores tend to be messy with un-shoppable floor stands continually throughout the day because the people that should be tidying are clearing, and the people that should be clearing are having to man the tills alone etc.

    Recommends
    Neutral Outlook
  2.  

    Room to grow and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    Brilliant discount, if you actually work and do your job then there are lots of opportunities to progress. Great atmosphere.

    Cons

    Low hours and changes at short notice.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Edinburgh, Scotland (UK)
    Current Employee - Customer Service Agent in Edinburgh, Scotland (UK)

    I have been working at H&M

    Pros

    Good commitment to your training. Good facilities and friendly managers.

    Cons

    Little bit monotonous at times, sometimes have to work weekends.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    great people
    great customers
    ok pay
    adjustable hours
    possibility of growth

    Cons

    can be very tiring
    can be political
    can get boring quickly
    customer skills are tested all the time
    long hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Very bad company with bad salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Receptionist in London, England (UK)
    Current Employee - Front Desk Receptionist in London, England (UK)

    I have been working at H&M full-time (less than a year)

    Pros

    Located in central London, training given.

    Cons

    The salary, the hotel in itself is very old and there's always problems, and the costumers are complaining all the time.

    Doesn't Recommend
    Negative Outlook
  7.  

    internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in London, England (UK)
    Current Employee - Intern in London, England (UK)

    I have been working at H&M part-time (less than a year)

    Pros

    Good culture, nice pantry, nice people - at least in the london office it was. Heard other things about other offices. Great intro to the retail industry

    Cons

    Not many cons, perhaps compensation. Career progression seems good if you work hard, same as any other company i suppose

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Wouldn't recommend working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Northampton, England (UK)
    Former Employee - Anonymous Employee in Northampton, England (UK)

    I worked at H&M

    Pros

    The staff are pretty good to work with bar management, the discount off of the clothes is very good.

    Cons

    Having to do overtime everyday, low wage, very little room for promotion, and management aren't very professional.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Friendly, well organised, can be stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Nottingham, England (UK)
    Current Employee - Sales Advisor in Nottingham, England (UK)

    I have been working at H&M part-time (less than a year)

    Pros

    Holiday allowance, 25% discount, special promotions e.g. 50% off two items during season change, incentive quarterly.

    Cons

    Can be quite stressful, especially if under staffed, very fast paced environment

    Recommends
    No opinion of CEO
  10.  

    No work life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in London, England (UK)
    Current Employee - Department Manager in London, England (UK)

    I have been working at H&M full-time (more than 5 years)

    Pros

    Staff discount is a nice perk

    Cons

    Budget Takt unrealistic and very difficult with no staff, moral is low

    Advice to ManagementAdvice

    Get real!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Poor pay for management promoted internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Manager in Leeds, England (UK)
    Former Employee - Administrative Manager in Leeds, England (UK)

    I worked at H&M full-time (more than 5 years)

    Pros

    Staff discount is good at 25%

    Cons

    They pay a lot more for managers recruited externally than for those progressed within the business which is completely unfair

    Advice to ManagementAdvice

    Level the pay scales for management

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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