H&R Block Reviews in Kansas City, MO

Updated August 17, 2014
Updated August 17, 2014
826 Reviews

3.6
826 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&R Block President & CEO William C. Cobb
William C. Cobb
238 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 53 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 46 reviews)


Cons
  • DMs extremely long hours the 4 months during tax season and the 5 months leading to (in 61 reviews)

  • This was my 2nd time returning to H R Block (in 43 reviews)

More Highlights

81 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Love working at HRB!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Kansas City, MO
    Current Employee - Project Manager in Kansas City, MO

    I have been working at H&R Block full-time for more than a year

    Pros

    I love working for H&R Block. They provide me with just the right amount of ownership in my projects, and leadership from the management level. My team is full of high achievers and those who care about the company, our team, clients, and shareholders.

    Cons

    We can move very fast, so the best H&R Block associates are ones who enjoy working at a quick pace and are comfortable with change.

    Advice to ManagementAdvice

    Continue to trickle down information from the highest levels to all associates.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great seasonal work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Professional  in  Kansas City, MO
    Current Employee - Client Service Professional in Kansas City, MO

    I have been working at H&R Block part-time for more than 3 years

    Pros

    No matter the job level, employees feel part of the team. Company tries to improve processes each tax season.

    Cons

    Pay not the greatest, but job satisfaction a plus.

    Advice to ManagementAdvice

    Higher compensation.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Awesome work environment. Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employment Assistant-S  in  Kansas City, MO
    Former Employee - Employment Assistant-S in Kansas City, MO

    I worked at H&R Block full-time for more than a year

    Pros

    This was a awesome place to work. I enjoyed working with the employees and I enjoyed the work that we did. I also liked the pay for the position.

    Cons

    Management was horrible and human resources was even worse. They think that calling and asking for feedback about a position is being aggressive in the hiring process and they will block you from being hired because of it.

    Advice to ManagementAdvice

    Please look into abuse by the Human resources team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    A company built on seasonal staff; should treat us that way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Researcher At the Tax Institute  in  Kansas City, MO
    Former Employee - Tax Researcher At the Tax Institute in Kansas City, MO

    I worked at H&R Block full-time for more than a year

    Pros

    Working at the HQ is a professional and enjoyable experience; I had good managers who encouraged me to do my best work and were fun people to work with

    Cons

    This year, seasonal staff was no longer able to get health insurance coverage during tax season; this was stressful and disappointing and made me feel like I wasn't valued as an employee.

    Advice to ManagementAdvice

    Restore seasonal health insurance coverage, and don't blame the Affordable Care Act for not giving seasonal employees this benefit: it's disingenuous and is NOT doing the right thing.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Mixed Feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Support Specialist  in  Kansas City, MO
    Former Employee - Product Support Specialist in Kansas City, MO

    I worked at H&R Block as a contractor for less than a year

    Pros

    Office culture was great. Easy to get along with the people on the same team. Great cafeteria.

    Cons

    Seasonal work. Didn't feel appreciated for the amount of workload that came in towards the end of season. No benefits offered of any kind. No real opportunity for promotion or growth.

    Advice to ManagementAdvice

    Please know how to do the job that the workers below you are doing so that you can be respected for doing your job. No one likes to work for someone who has no idea how the products work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Easy Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO

    I worked at H&R Block full-time for less than a year

    Pros

    The work to pay ratio was adequate. The call volume was high so it kept you bust during your shift. Lots of overtime opportunity .

    Cons

    Repetitive work is not my thing and I found that out while I worked in this position. Sitting for long hours and having to meet an exact time schedule.

    Advice to ManagementAdvice

    If an employee has experience and skills for another position, it's in the company's best interest to move that employee to a position where they can better utilize their talents.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Cliquish

    Former Employee - Marketing Manager  in  Kansas City, MO
    Former Employee - Marketing Manager in Kansas City, MO

    I worked at H&R Block full-time

    Pros

    Working on a national brand. Also, there are some really good people in middle management roles, although they are hindered by the dysfunction of senior management.

    Cons

    Leadership in the digital software division is nonexistent. People play favorites and often those without needed skills get promoted because they are a pet of a long time employee.

    Advice to ManagementAdvice

    Pay attention to what's really going on.

  9.  

    Working at H&R Block

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Professional  in  Kansas City, MO
    Current Employee - Client Service Professional in Kansas City, MO

    I have been working at H&R Block part-time for more than a year

    Pros

    Flexible hours and friendly people

    Cons

    Seasonal - limited hours - low pay

    Advice to ManagementAdvice

    Work hard to keep your hard workers.

    Recommends
    No opinion of CEO
  10.  

    HR BLOCK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Professional  in  Kansas City, MO
    Former Employee - Client Service Professional in Kansas City, MO

    I worked at H&R Block as a contractor for less than a year

    Pros

    If your are looking for short term or seasonal work this is the place.

    Cons

    If you are looking for a long-term or permanent position, It is very difficult to be selected.

    Advice to ManagementAdvice

    The Logistics company might try to hire someone permanently, so that they can learn the trends of the company as well as the economy so that employees aren't sitting for weeks with nothing to do. Big huge waste of company monies

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    10 Month seasonal employees are treated as second class

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Full Time  in  Kansas City, MO
    Current Employee - Seasonal Full Time in Kansas City, MO

    I have been working at H&R Block full-time for more than 3 years

    Pros

    Offer good experience to get another job at a different company. work environment is casual even if in a stressful department. Lower management is good.

    Cons

    Seasonal Employees have been stripped of almost all benefits. No Health Insurance, No Holiday, Sick, or Vacation pay (apparently not allowed to get sick during 10 month employment). Company spends money to throw launch parties for full time employees but leave the seasonal employees who worked on the project out in the cold. Spent huge amount of money on fitness center only to allow permanent employees to use it (and it is not free). Pay is about 10K below average.

    Advice to ManagementAdvice

    stop treating the seasonal employees you depend on so badly. Some equality between seasonal and permanent would go a long way to keep some seasonal employees around to create a core workforce

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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