H&R Block Reviews

Updated August 28, 2014
Updated August 28, 2014
826 Reviews

3.6
826 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&R Block President & CEO William C. Cobb
William C. Cobb
238 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 53 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 46 reviews)


Cons
  • DMs extremely long hours the 4 months during tax season and the 5 months leading to (in 61 reviews)

  • This was my 2nd time returning to H R Block (in 43 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a great chance to learn new skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Specialist
    Current Employee - Tax Specialist

    I have been working at H&R Block part-time for more than 5 years

    Pros

    Schedule and location flexibility
    great training available

    Cons

    No real opportunities for advancement and most positions are seasonal.

    Advice to ManagementAdvice

    Pay unemployment to long time seasonal employees. How do you expect to retain experienced professionals when you can only offer them 3 months of employment?

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Best in the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Leader
    Current Employee - Client Service Leader

    I have been working at H&R Block full-time for more than 5 years

    Pros

    Block trains their tax pros more than most. It is a seasonal position so it is a 2nd job for most. Great coworkers who share knowledge and encourage collaboration

    Cons

    They do not pay enough to keep the talent. The commissions in smaller offices are limited thus putting you back to minimum wage. I should go back to the old way where there was hourly with additional commissions with increases each year. The talent is aging and do not care but they are retiring. Summer hourly associates make the same as our local mental disabilities workshop people do.

    Advice to ManagementAdvice

    Consider higher wages. Keep talent that we have rather than train new.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Enrolled Agent with 10-years tax prep experience, preparing business and individual tax returns.
    IRS negotiations.

    Current Employee - Master Tax Advisor  in  Cleveland, OH
    Current Employee - Master Tax Advisor in Cleveland, OH

    I have been working at H&R Block part-time for more than 10 years

    Pros

    Great tax educational system, plus flexible work schedule. Good team spirit.

    Cons

    Non tax preparation work, such as marketing

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Tax Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Specialist III  in  Indianapolis, IN
    Former Employee - Tax Specialist III in Indianapolis, IN

    I worked at H&R Block full-time for more than 5 years

    Pros

    H&R Block has great online or instructor led training and continuing education for it's prospective and seasonal employees. They have high expectations for excellency being an industry leader, requiring those to pass with at least 80 percent to be hired or promoted within company. There are plenty of opportunities available for advancement as well as the ability to franchise if one has an entrepreneurial character. Great tax and financial products at competitive rates for the consumer. The branding of the company makes it efficient to market for new clientele. Incentives, promotions and contests for associates to meet goals. Decent management, technical and back office support through their intranet site and toll free numbers to do your job effectively, even in the midst of issues. A great job overall as it is recession proof, a good fit for students, retirees or anyone looking to supplement income or start a new career.

    Cons

    It is a seasonal position, so it may not be for everybody. Also, shifts and hours are based on seniority and level of expertise so expect to work part time overall and only working full time or overtime during peak tax season. Despite being paid hourly and biweekly, it is a commissioned position. The company keeps track of gross commissions and any commissions earned that exceed what was already paid in regular wages will be issued as a separate bonus check at the end of tax season. This is something most first year (or even post 2nd year) tax associates misunderstand when they get hired as it concerns compensation.

    Advice to ManagementAdvice

    Learn to set realistic goals for the office and staff given their levels of expertise and scheduling. It would be nice for regional and district management to provide better support to the local office managers during the season, not just when something bad happens or they exceeded company expectations.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Associate  in  Long Beach, CA
    Current Employee - Tax Associate in Long Beach, CA

    I have been working at H&R Block part-time for more than a year

    Pros

    I love the flexibility, growth opportunities, amazing office level leadership, ongoing educational opportunities, open-door policy and my coworkers. I am constantly being offered management training, instructor training, and other career growth opportunities. This job is definitely what you make of it!

    Cons

    Pay is low in the beginning. There is a certification process in order to get higher pay, but it is doable.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    my experience at H&r block was Productive in learning how to dfeal with clients and staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Leader  in  Queens Village, NY
    Former Employee - Office Leader in Queens Village, NY

    I worked at H&R Block full-time for more than 5 years

    Pros

    you learn how to do taxes and you meet a variety of different people

    Cons

    when business is slow there are lack of hours

    Advice to ManagementAdvice

    try being more open with the staff to learn ways to make company better

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Have worked as a tax professional seasonally since 1998 and do return every year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    I very much enjoy doing tax returns and working with most clients, so the job itself is an excellent fit for me. One of the best benefits is all the tax courses available to employees for only $20 a year.

    Cons

    Getting enough hours is sometimes an issue as is getting the hours one is available rather than being asked to work non-preferred hours, however it's not that big a deal in an office where everyone gets along and works as a team. I also wish the pay were a bit higher although I can influence that by raising my certification level through testing - the problem with that is finding the time to do it (non-paid, naturally).

    Advice to ManagementAdvice

    Doing good so far!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great staff to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Metairie, LA
    Former Employee - Tax Preparer in Metairie, LA

    I worked at H&R Block part-time for more than 3 years

    Pros

    The staff welcomes new employers and explain the new rules for the individual taxes.

    Cons

    Keeping all clients appointment everyday.

    Recommends
    Neutral Outlook
  10.  

    Tax Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block part-time

    Pros

    It was very educational to join the training program to learn about taxes and of course it is nice to be paid when/if you pass the tests and get work later.

    Cons

    Well it is a seasonal position, so it wasn't something you could count on having all year and it is hard to do training if you are in college full time as well or have a lot of other things to do. I noticed it was hard to understand some of the abbreviations and terms used employee handouts. It was as if management assumed the new people were in the know. But I think they tried hard to be a good place to work.

    Advice to ManagementAdvice

    I don't have too much to say.

  11.  

    Seasonal FST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Tech  in  Tallahassee, FL
    Current Employee - Field Service Tech in Tallahassee, FL

    I have been working at H&R Block part-time for more than a year

    Pros

    autonomy and travel money is fair. Can be very challenging and a lot of fun.

    Cons

    Total lack of communication on operational matters to many managers and no direct Line of
    command. sometimes the payroll screws up and no real provision to replace lost info except
    within regular cycle. There is a lot of selectivity with in the structure and this causes unfair
    abuses.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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