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H&R Block
3.2 of 5 403 reviews
www.hrblock.com Kansas City, MO 5000+ Employees
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H&R Block Reviews

Updated May 20, 2013
All Employees Current Employees Only

3.2 403 reviews

                             

68% Approve of the CEO

H&R Block President & CEO William C. Cobb

William C. Cobb

(81 ratings)

59% of employees recommend this company to a friend
403 employee reviews
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Current Employee – been working at H&R Block

ProsTreat employees well for the most part

ConsDon't always follow through with promises

Advice to Senior ManagementLook at each location separately

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Butler, PA

Current Employee – been working at H&R Block part-time for more than 7 years

ProsThe hours are flexible, and because it is commission based, earnings are not limited by hours worked.

ConsIt is only seasonal, and because it is commission based, if you don't have good paying clients, you don't get much of a commission.

Advice to Senior ManagementWe would like the management strategy to remain constant for more than one year. Find a way to keep CEO's more than one year.
Give the employees the opportunity to buy stock.
Get better health insurance options, and make sure it is easy to continue carrying the insurance after employment ends each April.
Promote more bookkeeping services.
Get a better program for business tax returns.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Buffalo, NY

Current Employee – been working at H&R Block full-time for more than 10 years

ProsGreat to help clients with their tax and financial needs

ConsClients expect more of a tax refund and blame you for IRS issues

Yes, I would recommend this company to a friend

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Kansas City, MO

Former Employee – worked at H&R Block full-time for more than 8 years

ProsGreat people in a high-paced environment. With the seasonality of the business, it's very fast-paced and high-stress but everyone works together to get it done and get it done on time.

ConsDepending on the dept there's not always a lot of room for growth. Often not a defined career path.

Advice to Senior ManagementProvide departments with the head count needed to get the job done right without losing the work/life balance.

Yes, I would recommend this company to a friend

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Wall, NJ

Current Employee – been working at H&R Block part-time for more than a year

ProsEveryone in the office was very nice and helpful. The tax professionals need the csp's, we make their appointments, so everyone was always nice to me! My office manager was always just so there for me and would help with any customer issue that came up. I was only one of two csp's in the office so I was able to work 40 hrs a week, to make as much money as possible.

ConsMy only con is that this job is seasonal!

Advice to Senior ManagementOur office equipment, computers, phones, and chairs were all very outdated and old. Seeing as we depend exclusively on computers and phones we should have newer models, or at the very least from the last 5 years!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Current Employee – been working at H&R Block

Prosflexible hours and an amazing manager

Conssometimes district doesnt understand the dynamics of each office

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Current Employee – been working at H&R Block

ProsWas a good place to work, had fabulous employees that made the office very productive.

ConsStarting pay low, but if your successfully you will get a decent bonus. Good job for entry level employes, good leadership skills can be developed.

– I'm not optimistic about the outlook for this company

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Current Employee – been working at H&R Block

ProsVery collegial atmosphere, with great coworkers and office manager. Most of the time, it was very rewarding helping clients to maximize their refunds and help them plan for next year.

ConsOf course, it's only temporary and base pay isn't great for first year professionals, but it's great for young people wanting professional experience and for part-timers.

Advice to Senior ManagementOur office desperately needed updated phones, printers, and fax machines. And I think a more streamlined customer experience and less focus on retail aspects of our services would improve company image and increase efficiency.

Yes, I would recommend this company to a friend

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West Haverstraw, NY

Former Employee – worked at H&R Block part-time for more than 3 years

ProsLoved every minute of it. The people were very friendly with me and we were all helpers to each other.

ConsThere was nothing that I could ever say was wrong with the company.

Advice to Senior ManagementNone they definitely know that they are the best. I

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Saint Louis, MO

Former Employee – worked at H&R Block full-time for more than 7 years

ProsGreat training, fair compensation, company backs the product, promotes teamwork, good resources, company quickly adapts to change and usually communication within company is good.

ConsStores often overstaffed, so not enough hours, compensation system creates an aggressive competitions among associate, all stores no matter the demographics focuses policies for early season filers.

Advice to Senior ManagementPlease consider creating more stability within the offices and districts. The constant, annual changes to district management destroys team atmosphere. Allow the district managers to create and keep a team in place instead of moving offices to different districts. In five years I had 2 district managers and composition of the district was different every year.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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