Glassdoor is your free inside look at H&R Block reviews and ratings — including employee satisfaction and approval rating for H&R Block CEO William C. Cobb. All 403 reviews posted anonymously by H&R Block employees.
68% of the CEO
William C. Cobb
Current Employee – been working at H&R Block
Pros – Treat employees well for the most part
Cons – Don't always follow through with promises
Advice to Senior Management – Look at each location separately
2013-05-19 14:01 PDT
Current Employee – been working at H&R Block part-time for more than 7 years
Pros – The hours are flexible, and because it is commission based, earnings are not limited by hours worked.
Cons – It is only seasonal, and because it is commission based, if you don't have good paying clients, you don't get much of a commission.
Advice to Senior Management – We would like the management strategy to remain constant for more than one year. Find a way to keep CEO's more than one year.
Give the employees the opportunity to buy stock.
Get better health insurance options, and make sure it is easy to continue carrying the insurance after employment ends each April.
Promote more bookkeeping services.
Get a better program for business tax returns.
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-05-20 10:57 PDT
Current Employee – been working at H&R Block full-time for more than 10 years
Pros – Great to help clients with their tax and financial needs
Cons – Clients expect more of a tax refund and blame you for IRS issues
Yes, I would recommend this company to a friend
2013-05-13 18:19 PDT
Former Employee – worked at H&R Block full-time for more than 8 years
Pros – Great people in a high-paced environment. With the seasonality of the business, it's very fast-paced and high-stress but everyone works together to get it done and get it done on time.
Cons – Depending on the dept there's not always a lot of room for growth. Often not a defined career path.
Advice to Senior Management – Provide departments with the head count needed to get the job done right without losing the work/life balance.
Yes, I would recommend this company to a friend
2013-05-13 06:55 PDT
Current Employee – been working at H&R Block part-time for more than a year
Pros – Everyone in the office was very nice and helpful. The tax professionals need the csp's, we make their appointments, so everyone was always nice to me! My office manager was always just so there for me and would help with any customer issue that came up. I was only one of two csp's in the office so I was able to work 40 hrs a week, to make as much money as possible.
Cons – My only con is that this job is seasonal!
Advice to Senior Management – Our office equipment, computers, phones, and chairs were all very outdated and old. Seeing as we depend exclusively on computers and phones we should have newer models, or at the very least from the last 5 years!
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-03 14:00 PDT
Current Employee – been working at H&R Block
Pros – flexible hours and an amazing manager
Cons – sometimes district doesnt understand the dynamics of each office
2013-04-30 08:20 PDT
Current Employee – been working at H&R Block
Pros – Was a good place to work, had fabulous employees that made the office very productive.
Cons – Starting pay low, but if your successfully you will get a decent bonus. Good job for entry level employes, good leadership skills can be developed.
– I'm not optimistic about the outlook for this company
2013-04-30 16:18 PDT
Current Employee – been working at H&R Block
Pros – Very collegial atmosphere, with great coworkers and office manager. Most of the time, it was very rewarding helping clients to maximize their refunds and help them plan for next year.
Cons – Of course, it's only temporary and base pay isn't great for first year professionals, but it's great for young people wanting professional experience and for part-timers.
Advice to Senior Management – Our office desperately needed updated phones, printers, and fax machines. And I think a more streamlined customer experience and less focus on retail aspects of our services would improve company image and increase efficiency.
Yes, I would recommend this company to a friend
2013-04-30 05:12 PDT
Former Employee – worked at H&R Block part-time for more than 3 years
Pros – Loved every minute of it. The people were very friendly with me and we were all helpers to each other.
Cons – There was nothing that I could ever say was wrong with the company.
Advice to Senior Management – None they definitely know that they are the best. I
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-04-24 10:41 PDT
Former Employee – worked at H&R Block full-time for more than 7 years
Pros – Great training, fair compensation, company backs the product, promotes teamwork, good resources, company quickly adapts to change and usually communication within company is good.
Cons – Stores often overstaffed, so not enough hours, compensation system creates an aggressive competitions among associate, all stores no matter the demographics focuses policies for early season filers.
Advice to Senior Management – Please consider creating more stability within the offices and districts. The constant, annual changes to district management destroys team atmosphere. Allow the district managers to create and keep a team in place instead of moving offices to different districts. In five years I had 2 district managers and composition of the district was different every year.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-05-19 13:20 PDT
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