H&R Block

www.hrblock.com
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H&R Block Reviews

Updated March 4, 2015
Updated March 4, 2015
1,008 Reviews
3.6
1,008 Reviews
Rating Trends

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H&R Block President & CEO William C. Cobb
William C. Cobb
293 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 58 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I've really enjoyed working with everyone here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Service Professional
    Current Employee - Client Service Professional

    I have been working at H&R Block

    Pros

    Working as a CSP is great because you get to interact with every client that walks in.

    Cons

    The hours aren't that great.

    Advice to ManagementAdvice

    I feel that the hours could be a little better.

    Recommends
  2.  

    good school

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    good students, school is dedicated to academics and discipline

    Cons

    salary and benefits were not sufficient

  3. 1 person found this helpful  

    Client Service Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Client Service Professional in Boston, MA
    Current Contractor - Client Service Professional in Boston, MA

    I have been working at H&R Block as a contractor (more than a year)

    Pros

    Easy work. Fun if you have good co-workers. Free tax prep.

    Cons

    Low-pay. Zero room for growth in the company.

    Advice to ManagementAdvice

    I understand people are utilizing other tax prep services, but upper management is a bit too focused on making goals vs. respecting their employees. Consider the terrible weather conditions before you push your employees to open the office in a blizzard for "business".

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Job and Flexible Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSP in Quincy, IL
    Current Employee - CSP in Quincy, IL

    I have been working at H&R Block part-time (less than a year)

    Pros

    Very flexible hours
    Co-workers are friendly and helpful
    Company provides tax course at reduced cost to employees as well as continuing education courses
    Eligible for unemployment after the tax season closes

    Cons

    Low base starting wages
    Could be a little more focused on training at the beginning of employment
    Dress attire is very limited
    Changes have to be approved by Corporate office and this can take a while

    Advice to ManagementAdvice

    If at all possible, find a way to increase the hourly rate of pay for CSP's. They really do a lot for the company and are sometimes unrecognized and under paid. It's great to have nice, polite, and friendly people working for you. However, when client's walk in and make comments on how "bland" the reception area looks as well as the office furniture that your employees sit at being "cheap" it makes them ask what you do with the money you charge to prepare their tax returns.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    The Work Compensates for the Pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FIRST YEAR TAX PROFESSIONAL in Everett, WA
    Current Employee - FIRST YEAR TAX PROFESSIONAL in Everett, WA

    I have been working at H&R Block full-time (less than a year)

    Pros

    Great work, very easy barrier to entry. Take their Income Tax Course, for three months dedicate yourself to taxes, come out pretty good at taxes! Great continuing education and benefits associated with advancement in rank/knowledge. Bonus after first year.

    Cons

    No bonus your first year. People who are cashiers but have a union make more money than you do. Only seasonal so after two months of working there you need to actively look for another job.

    Advice to ManagementAdvice

    Increase pay; it's hard for someone to believe that the person who is preparing their taxes, making them pay $250 dollars for 30 minutes of work is on the federal poverty line.

    Recommends
    Neutral Outlook
  7.  

    Seasonal. Overall rewarding. Can make good money in a short amount of time if you in it for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    Learn the intricacies of changing tax laws and complete complex tax forms. Meet some really great clients and learn from their financial successes and failures as each year passes.

    Cons

    Room for growth, but not worth the hassle. Senior management has control issues, micromanages, and does not respect any chain of command. The harassment is challenging when nothing is ever correct and, you're left feeling genuinely unappreciated for your effort and other successes.

    Advice to ManagementAdvice

    A good leader will foster a team of talented individuals that will deliver results at any cost. You can't demand loyalty. Negative reinforcement will only reap disrespect and bare minimum results.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    Great place to work! Great people, company, and customers.

    Cons

    Only seasonal from January to April, unless you are a manager.

    Advice to ManagementAdvice

    More hours

    Recommends
    Neutral Outlook
  9.  

    Nice job, just checked in clients, answered calls, made appts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Professional and Receptionist in Virginia Beach, VA
    Current Employee - Client Services Professional and Receptionist in Virginia Beach, VA

    I have been working at H&R Block part-time (less than a year)

    Pros

    Easy job, everyone is nice and very helpful. Opportunity to grow in the company.

    Cons

    Seasonal job, overwhelming at times,

    Advice to ManagementAdvice

    More training, to new receptionists

    Recommends
    Positive Outlook
  10.  

    I had lots of fun, was able to work with people directly, helping people, my favorite thing to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Clerk in Hastings, MI
    Current Employee - Office Clerk in Hastings, MI

    I have been working at H&R Block part-time (less than a year)

    Pros

    I get to work with people,

    Cons

    long drive and had to go up steps.Part time and not enough hours.

    Advice to ManagementAdvice

    Only been their a few weeks.

    Recommends
    Negative Outlook
  11.  

    one of the best seasonal employers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Associate in Clarion, PA
    Current Employee - Tax Associate in Clarion, PA

    I have been working at H&R Block part-time (more than a year)

    Pros

    hourly wage is competitive and often there are benefit packages through the franchisee.
    the people you work with are usually kind and helpful

    Cons

    only a seasonal job
    long hours ( i have worked 80 hours in one week)
    coworkers are usually difficult to deal with at the end of peak

    Recommends
    Neutral Outlook
    No opinion of CEO

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