H&R Block Reviews

Updated April 25, 2015
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3.6
1,105 Reviews
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H&R Block President & CEO William C. Cobb
William C. Cobb
328 Ratings

Pros
  • Flexible schedule, work as little or as much as you wish (in 58 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)

Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Office Mktg. Ambassador/Tax Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Marketing Ambassador/Tax Associate in Owego, NY
    Current Employee - Office Marketing Ambassador/Tax Associate in Owego, NY

    I have been working at H&R Block part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great management team in my area, employees set their own availability, central corporate management not too responsive to local conditions

    Cons

    seasonal part time work, need meaningful incentives for marketing efforts on the part of employees, lack of approved channels for social media marketing .

    Advice to Management

    Need more lead time for marketing campaigns, need meaningful incentives for local marketing efforts by employees

  2. Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Technical Support in Roseville, MI
    Former Contractor - Technical Support in Roseville, MI

    I worked at H&R Block as a contractor (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Block has a flexible schedule, there is always room for more hours!

    Cons

    Tax season is only five months. When you get furloughed you don't truly know long you will be of.

    Advice to Management

    Train your office managers. Office managers can handle several issues that they advise their employees to call technical support for.

  3. Tax preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    They provide very good training.

    Cons

    Start pay is low, just above minimum wage.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at H&R Block full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    flex work schedule and interesting work with good teams

    Cons

    concerns each year with future

    Advice to Management

    communicate directly with employees before news articles

  6. Tax Preparer and CSP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with and look forward to the next season.

    Cons

    Can't always get full time year round work

  7. Franchasee Manager

    Current Employee - Manager in Lawndale, CA
    Current Employee - Manager in Lawndale, CA

    I have been working at H&R Block full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great organization to work for

    Cons

    Need to update their Block System

  8. Great learning experience, only reason to stick around is if you're retired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FIRST YEAR TAX PROFESSIONAL in Irvine, CA
    Former Employee - FIRST YEAR TAX PROFESSIONAL in Irvine, CA

    I worked at H&R Block part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -Fun Office
    -Interesting work, working one on one with people
    -Opportunity to help people with their finances

    Cons

    -Ridiculously high prices
    -Management criticism for lack of selling various tax products
    -No commission for first years, so locked into near min wage salary regardless of performance

    Advice to Management

    Did a great job. Wish they would be less pushy about selling borderline useless tax products though.

  9. Tax Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, friendly staff. Great training. work and life balance A-1. Management really cares about their people, from the office level to corporate the care shown is remarkable and unsurpassed.

    Cons

    Short term position. I had to leave a job to take this one and it was only a few months. I want to stay on but not sure as I am a single parent if I can afford to stay at this low rate of pay and short term employment.

    Advice to Management

    Give staff a year round living wage so that they want to stay on during the off season. The way to retain the best employees is to pay a living wage to reward hard work.

  10. Helpful (1)

    Challenging and exciting, continuously moving forward during the whole tax season.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Tech Support Representative in San Diego, CA
    Current Contractor - Tech Support Representative in San Diego, CA

    I have been working at H&R Block as a contractor (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The pay is good, the hours are flexible enough, and there's enough to do (as far as tech support and troubleshooting) to where phone calls don't become tedious or painstaking.

    Cons

    Can't put in for time off during the tax season, expected to know tax theory for tech support (according to the people who call you), not much down time between phone calls.

    Advice to Management

    The only thing I can think of, for tech support, is to provide more tax training so that navigation through tax software isn't so confusing for the tech support rep and less frustrating for the taxpro calling.

  11. Good Place, Better People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Many excellent people, decent benefits package, work/life balance friendly.

    Cons

    If tax season goes poorly, watch out!

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