H&R Block Reviews

Updated July 27, 2015
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3.6
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Recommend to a friend
Approve of CEO
H&R Block President & CEO William C. Cobb
William C. Cobb
336 Ratings

Pros
  • you are able to make a flexible schedule (in 58 reviews)

  • Some people I worked with have been preparing taxes for 10-20 years with H&R Block (in 54 reviews)

Cons
  • They simply were giving us false hopes so that we would not look for new jobs until the tax season is over (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Pros and Cons

1,164 Employee Reviews

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  1. Helpful (1)

    Office Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager I in Superior, WI
    Former Employee - Office Manager I in Superior, WI

    I worked at H&R Block full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great pay and bonuses, continuing education in the tax field.

    Cons

    seasonal and always need to reapply, and way to much marketing


  2. Helpful (1)

    Returning CSP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Professional in Mesa, AZ
    Former Employee - Client Service Professional in Mesa, AZ

    I worked at H&R Block (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Most offices are smaller which allows the employees to bond in a unique way... everyone pulls together to form a very tight knit team, and there is not a cut throat mentality. We all strive to present H&R Block in a positive light upholding the high standards of the company. Though the Client Service Professional position isn't as glamorous as that of a Tax Professional, it is still an intricate part of the company, as it is the front line of communication for all clients. If someone is an outgoing person who likes to start up conversations with complete strangers, this is a perfect position for them.

    Cons

    The only negative issue I have found with the company is poor planning when it comes to scheduling and regulating hours. My first year with Block was for the 2013 tax season. I was told I would be working a certain number of hours each week. My second month of employment, I was only able to work that number of hours because I filled in for the other CSPs in the office when they had to take time off. After the tax season, I was hired on at a year round office, two weeks into the position my hours where cut almost in half. After my first month during off season, my hours were reduced so greatly, that I had no choice but to seek employment elsewhere. This trend continued into the 2014 tax season. At one point I was informed by our office leader that all CSP hours were being cut... this required our office to use tax professionals to cover the front , which seems rather counterproductive. Thankfully my day job is only a couple of miles from the office I work in, if there had been much of a distance for me to drive, I would have had to consider the possibility of leaving the position as I would have been spending more in gas then what I was making per paycheck this past year.

    Advice to Management

    There definitely needs to be changes made in the way hours are structured especially for the CSP positions for the offices. And for the smaller offices, the IVR system that automatically sends calls to Kansas City needs to be eliminated. Most of our clientele base are repeat customers, they appreciate dealing with people from the office they have gone to in the past. Many of our clients stated the were dissatisfied with the new system. The last issue is cost, I saw more clients walk out this past tax season, and even had long time clients state they will not be able to come back, because the cost to have H&R Block prepare their taxes has become more than they can afford.


  3. Seasonal Office Clerk

    Current Employee - Administrative Assistant in Monroe, NC
    Current Employee - Administrative Assistant in Monroe, NC

    I have been working at H&R Block part-time (More than 3 years)

    Pros

    Great people to work with. Upbeat environment. People that really care about doing a good job.

    Cons

    This is only a seasonal position, and I wish that I could work for them year round.


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  5. Operations Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great supplemental for anyone

    Cons

    Most positions are only seasonal


  6. Excellent Tax Study Guides

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Advisor in Pensacola, FL
    Former Employee - Tax Advisor in Pensacola, FL

    I worked at H&R Block

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good starter position, can lead to a great seasonal position

    Cons

    Low earning income, unless you are one of the favorites. Walk in customers are given to the "select" few who are favorites, prior year clients also distributed based on who you know, not what you know. Poor management, have no idea how to plan an employee schedule, total lack of tax skill coaching, could not sell themselves out of a paper bag, total lack of ability to inspire improved job performance. Worse job of my 50 year working life.

    Advice to Management

    Train managers to manage


  7. receptionist

    Current Employee - Anonymous Employee in Vista, CA
    Current Employee - Anonymous Employee in Vista, CA

    I have been working at H&R Block part-time (Less than a year)

    Pros

    Very easy place to work at

    Cons

    Can get pretty nuestra


  8. Tax Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Recommends
    Recommends

    Pros

    The training and education you receive is second to none.

    Cons

    the pressure to sale additional products at the end of a tax return takes the fun out of providing a great experience for your client.


  9. Receptionist

    Former Employee - Receptionist
    Former Employee - Receptionist

    I worked at H&R Block

    Pros

    A lot of learning about taxes

    Cons

    Seasonal Job is not enough to learn about law issues


  10. Kathy's Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSP/Receptionist in Northridge, CA
    Former Employee - CSP/Receptionist in Northridge, CA

    I worked at H&R Block part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved working at H & R Block, everybody was so nice and helpful, made my job enjoyable, I loved every time I went in there to work.

    Cons

    There just wan not enough hours, I wish I could have had more time and hours there.


  11. CSP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSP in Cleveland, TN
    Former Employee - CSP in Cleveland, TN

    I worked at H&R Block part-time (More than a year)

    Recommends
    Recommends

    Pros

    Really Flexible schedule, great atmosphere at my office, nice people

    Cons

    Sometimes stressful, pay could be better, on seasonal



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