H&R Block Reviews

Updated August 31, 2015
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4.0
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H&R Block President & CEO William C. Cobb
William C. Cobb
126 Ratings

Pros
  • you are able to make a flexible schedule (in 58 reviews)

  • Some people I worked with have been preparing taxes for 10-20 years with H&R Block (in 54 reviews)

Cons
  • They simply were giving us false hopes so that we would not look for new jobs until the tax season is over (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Pros and Cons

454 Employee Reviews

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  1. tax preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Tax Preparer and Office Administrator in San Diego, CA
    Former Employee - Professional Tax Preparer and Office Administrator in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at H&R Block (More than a year)

    Pros

    Friendly colleagues, nice office and neighborhood.

    Cons

    the price are too much


  2. Tax Professional 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional I in Woodinville, WA
    Current Employee - Tax Professional I in Woodinville, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block full-time

    Pros

    Help people to make a good filling

    Cons

    It is a Seasonal job

    Advice to Management

    give Insurance


  3. Tax pro

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hinesville, GA
    Current Employee - Anonymous Employee in Hinesville, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Get your return +5 for free

    Cons

    Taking test to be able to talk to irs on clients behalf


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not a bad seasonal job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Associate in Champaign, IL
    Former Employee - Tax Associate in Champaign, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at H&R Block part-time (Less than a year)

    Pros

    I was at a location with good people, but I have heard from friends in smaller towns that sometimes workers are lazy and incompetent. I enjoyed working at Mattis ave. in Champaign-- there were plenty of experienced people who took the time to help less experienced people out. The training (3-4 months worth for a beginning tax associate) felt quite comprehensive, if you were to stick to simple forms. But I found myself working at much higher levels and having to do a lot of independent (but not unpaid) research on other state taxes and international taxes.

    Cons

    The first year isn't very profitable. The pay scale is minimum wage, with the promise that at the end of the season, you'll earn a bonus depending on how many clients and product sales you had. For the first year tax associate, it is basically impossible to earn a bonus. The upper management changes frequently for the Midwest region, so chain of command can be a bit confusing. Also, good customer service frequently relies on the receptionists to adequately communicate that there's been a drop-off, or a call came in for a particular tax pro, and sometimes it fails because most of them don't have any tax knowledge at all.

    Advice to Management

    Train receptionists better, and that doesn't mean email things for the general manager to print out and leave by the front desk. Do more mystery shopping phone calls to see how workers behave on the phone.


  6. #4 on Forbes best work-life balance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Operations Coordinator
    Current Employee - District Operations Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team work is heavily promoted. Company follows 4DX, when teams utilize it correctly it keeps everyone aligned yet still allows individual contributors to set their own goals. Block stars is a great tool for recognizing performance and praising others is a big part of company culture. The company is heavily invested in its people.

    Cons

    When in need of support(HR, payroll, technical) you may get routed multiple times before finding resolution. Many support departments contain many sub departments which don't have great communication channels. A request may be passed off to the next department without that department acknowledging its in their hands now. Some processes are in need of streamlining. Most requests for support are handled through email which can take days to get an issue resolved. The associates in the tax office have very limited access in the system and are unable to carry out typical tasks you would find in most retail businesses.

    Advice to Management

    Support departments are frustrated with the field and the field is frustrated with the support departments. This is usually a signal of messy communication. The company as a whole is headed in a great direction. I'm glad I'm here and I look forward to many years in the future


  7. Helpful (1)

    Seasonal Employee

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block (More than 10 years)

    Pros

    Flexible schedules, ends on April 15th.

    Cons

    Alot of management turn over.


  8. office politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Tax Advisor V in Tullahoma, TN
    Current Contractor - Senior Tax Advisor V in Tullahoma, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at H&R Block as a contractor (More than 8 years)

    Pros

    seasonal, have the summer off!

    Cons

    leader acted like a policeman instead of manager, literal person and retailated against SOME

    Advice to Management

    GET RID OF PEOPLE WHO DONT DO THEIR JOB


  9. Work at home position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Associate in Atlanta, GA
    Current Employee - Tax Associate in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at H&R Block full-time (Less than a year)

    Pros

    I did enjoyed working at H&R Block, it is a friendly working space environment company

    Cons

    I don't have one at this time


  10. Tax Pro/Office Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional II in Searcy, AR
    Current Employee - Tax Professional II in Searcy, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block full-time

    Pros

    You can decide to what extent you want to work and earn. Access to extensive tax education year round.

    Cons

    Can be long hours. Sometimes, people don't like what you have to tell them.

    Advice to Management

    If it's not broke, don't fix it


  11. Helpful (1)

    tax preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional in Tampa, FL
    Current Employee - Tax Professional in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company really works around your schedule. The managers really do not have a say, you post your availability with in the schedule, and the managers work around it. Very flexible hours.

    Cons

    Some of the tax preparers are used to having the run of the office, dictating whether they will accept a certain client or not. Unless you have a strong front desk person, you may end up with little to do, even during the "peak times." There really is little to no advancement here. You either settle for being a tax preparer, with the potential for being an office manager some where down the line, or don't apply.

    Advice to Management

    Some of the repeat training for tax prepares that have been there for 20+ years, is boring on ridiculous. Scale down some of the product training, and focus on giving us real information for the 18 hours you force us to attend in the November-December time frame.



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