H&R Block

www.hrblock.com
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Employee Reviews

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  1. 1 person found this helpful  

    Shocking Lack of Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FIRST YEAR TAX PROFESSIONAL
    Current Employee - FIRST YEAR TAX PROFESSIONAL

    I have been working at H&R Block

    Pros

    There are part time, flexible schedules available. There are some forms of training available in between tax seasons.

    Cons

    I spent a few months in Block's tax class, prior to actually working here. The class was a mixed bag itself- good instructor, but there is rampant feeding of answers to students so that they can pass the exams and become certified. Now that I am actually working in an office, the lack of training and other issues with this company are ridiculous. At the office/branch level, there has been absolutely no training or orientation to the office. There were no opportunities to sit down with an experienced tax pro to see how they prepare taxes - this would have been hugely helpful, as there are 1000 different questions in the tax software that frankly were not covered in my tax class. New tax pros are basically just thrown in to prepare returns with no assistance. What's really shocking is that no one is even reviewing new tax pro's work to ensure they are preparing returns accurately.

    Advice to ManagementAdvice

    You're a huge, reputable company full of professionals. Act like it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Client Services Professional - basically a secretary/janitor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Professional and Receptionist in New York, NY
    Current Employee - Client Services Professional and Receptionist in New York, NY

    I have been working at H&R Block part-time (less than a year)

    Pros

    Flexible hours, willing to work with schedule, good way to gain administrative experience

    Cons

    Making people vacuum floors and scrub toilets for lousy pay. Can't they get janitors to do this stuff?

    Advice to ManagementAdvice

    Stop getting the CSPs to do janitorial work so they can concentrate on giving good service at the front desk.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Good for experience to prepare easy tax returns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    Seasonal work if that's what your looking for

    Cons

    Never sure what hours you will be working. Schedule always changing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    poor treatment of client service professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    you get your taxes done for nothing.

    Cons

    tax pro's put blame on csp's for others mistakes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    short title

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    yes there are pros to this

    Cons

    Customer has
    5 days to accept or
    reject event

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Poor pay, no opportunities; OK as a seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at H&R Block part-time (less than a year)

    Pros

    Great people, flexible schedule, opportunity to become a certified tax preparer

    Cons

    Despite the wonderful people--and there are many--the positive aspects of the organization is eclipsed by disorganization. You will be paid minimum wage and there are virtually no opportunities for advancement no matter how hard you work. As one reviewer said there is lots of favoritism. Goals are unrealistic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    "Customer Service Professional" - Basically a Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Peachtree Corners, GA
    Former Employee - Customer Service Professional in Peachtree Corners, GA

    I worked at H&R Block part-time (less than a year)

    Pros

    Great for gaining experience
    Great for those that want to work part time
    Awesome coworkers
    Great for high school age/ college students

    Cons

    You only make $8 an hour. The distance sucks. My position was basically just a receptionist, yet a lot of the required meetings were not targeted at the receptionists at all. The training was tedious and parts were unnecessary. Not many hours. They will hire about 2-5 receptionists for one office, so you'll only get about 10-25 hours a week. This is also a seasonal job - only through tax season. You may get 40 hours in the last couple of weeks there, during the busiest time, which is up until April 15th.

    Advice to ManagementAdvice

    Give more hours to your receptionists.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Learned a lot while working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    They train you well to be a taxpro before you start working (tuition is affordable), and then you learn a lot of other important skills while working there, like organizational skills, time management,manning front desk when required, proper filing procedures etc. Good mentoring. Flexible hours.

    Cons

    Seasonal job. Low starting salary. Good extra income or second job. You do not make enough money to make this your main job for living. Even if you wanted to work for H&R Block through out the year and apply for Dist office jobs, there are long gaps of no work. Even when you are working there are gaps where you work less than 10-15 hrs a week, during the slow months. The bonus system with promise of extra income at the end of season only works in a very busy office, if you have back to back appointments with clients through out the season.

    Recommends
  10.  

    Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Norwood, MA
    Current Employee - Customer Service Representative in Norwood, MA

    I have been working at H&R Block

    Pros

    good people to work with . flexible schedule.

    Cons

    not enough pay. i would like to see a longer work season

    Advice to ManagementAdvice

    increase hourly rate because its a seasonal position and people will come back

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good Seasnal Job

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    free taxes prep, easy money for the first part of the year to cover Christmas expences

    Cons

    Having to deal with irate people who are looking for their money, when they didn't finish their return in the first place

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