HBOS Reviews

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3.0
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HBOS Chairman Lord Dennis Stevenson
Lord Dennis Stevenson
6 Ratings

20 Employee Reviews

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  1. HBOS Branch life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Savings Specialist in London, England (UK)
    Former Employee - Savings Specialist in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some nice people (customers and colleagues), some notion of progression and movement. Inside. No chance of getting hurt other than untidy cables. Education is supported and there is an ethos of further education being vital for the business at all levels

    Cons

    A lot of restructuring of branches and the company means that progression is halted. Company values aren't adhered to. Sales vibe when there isn't anything good to sell along with the supposed customer focused values. Lots of mundane work which is monotonous and doesn't change from day to day. Feels very stagnant

    Advice to Management

    Support the staff more. Make it a more enjoyable workplace which is actually customer-centric not salesy. Provide paths for careers which actually pan out. Support the values and lead from the front not hiding at a desk


  2. Helpful (1)

    Shoddy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Pudsey, England (UK)
    Former Employee - Senior Analyst in Pudsey, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at HBOS full-time (More than 8 years)

    Pros

    A lot of the positions at HBOS Plc, especially in the IT division, are aimed at entry-level so this is a great place to get experience before moving on. The people in these areas tend to be quite young and as a result are very social if not the hardest working.

    Cons

    Poor Management doesn't even begin to describe HBOS Plc's Service Desk Management. I was personally singled out repeatedly and even moved to a Desk between a Service Manager and my Team Manager DESPITE being the top performer in the Department AND a specialist (SME) in Voice technologies such as VoIP. If your face fits you'll be absolutely fine but heaven help you if it doesn't. You don't have a chance even if like me you were one of the best performers. To put it into context; I had performance reviews of 'Exceeding Expectations' for the first six Years of my career yet when my Father had a serious stroke in 2007 the Service Manager told me there was no capacity for compassionate leave so I'd have to take it as Annual Leave. One of my colleagues had a similar experience and got a Month off with full pay. I spoke out about this and for the next two Years I was singled out for excessive micro-management and ended up leaving for a different department

    Advice to Management

    Get involved, a good start would be to send all the Service Managers 'back to the floor' so they can see what your Staff have to put up with.


  3. Could have been great but the culture was all wrong.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Manager in London, England (UK)
    Former Employee - Customer Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at HBOS full-time (More than 3 years)

    Pros

    great benefits, pension & bonus

    Cons

    The sales targets often being pressurised into thing that are not best for the customer.

    Advice to Management

    Listen to your staffs feedback.


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  5. Software developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Leeds, England (UK)
    Current Employee - Software Developer in Leeds, England (UK)
    Doesn't Recommend
    Positive Outlook

    I have been working at HBOS full-time (More than 3 years)

    Pros

    Flexible hours , relaxed work environment

    Cons

    location ( Halifax in west yorkshire) Salary


  6. A great, fun place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Manager
    Former Employee - Insurance Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at HBOS full-time (More than 8 years)

    Pros

    Edgy Pushes boundaries Going places Place to build a career. Career development is taken seriously, a lot of opportunities for the right people to move quickly with a lot of support and development.

    Cons

    Too risky some would say! Unfortunately tainted by the financial crisis. I think it's important to note that a lot of the HBOS values live on within LBG and the new combined company is a great place to be.


  7. Better than others

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Programmer Manager in Edinburgh, Scotland (UK)
    Former Employee - IT Programmer Manager in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HBOS full-time (More than 5 years)

    Pros

    empowered good work life balance interesting work and opportunities strong work life balance

    Cons

    not a meritocracy cavalier approach very much reliant on who you know variable quality of management and support staff

    Advice to Management

    pay more attention to risk


  8. It was like travelling back in time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at HBOS full-time (More than 3 years)

    Pros

    There are established processes and committees for everything

    Cons

    Committee culture guarantees resistance to change, mediocre decisions and half-measure goals Talented people leave or are driven out

    Advice to Management

    Lack of talent and vision in management. learn how to reward risk-taking


  9. dog eat dog environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Aylesbury, England (UK)
    Former Employee - Customer Advisor in Aylesbury, England (UK)
    No opinion of CEO

    Pros

    got bonus scheme. when share price was up at a higher value.

    Cons

    mangers are not interested in how you feel, they just want the work done quicker and better. Colleagues moral very low in the whole deptarment.


  10. High stress, low pay, poor systems, terrible performance standards model - list list could go on....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you are really short of cash and need a job they have a high attrition rate at the lower levels and apparently they take pretty much anyone within reason.

    Cons

    The targets are fair (specifically excluding the way customer perception is measured), but this may be for the worse. There is a fairly good team attitude.

    Advice to Management

    Get rid of the new counter system (ICS) and at the very least admit you got it wrong and that the system is a dog.


  11. ok, similar to other banks

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant
    No opinion of CEO

    Pros

    large company, scope to move about

    Cons

    some politics used Some work harder than others

    Advice to Management

    know your satff



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