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Pros – Nice work environment, great management staff, advancement opportunities and good company loyalty to its staff. Is the market leader in its industry and growing well.
Cons – Tough industry and the work is not for everyone, those that work hard and are naturally inclined towards sales will do well, those who are not will struggle to keep up with the fast pace and challenging targets.
Advice to Senior Management – Keep doing what you are doing.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – As a member of an underemployed group I was pleased and surprised to get a job quickly that was better in many ways than other jobs in the same category. The work is easy if you are very professional, well spoken and can convey to the customer that you know what you are talking about, and you care what they have to say. They are reasonably flexible about work hours and emergencies, if it is not an every day thing. Health benefits begin at 13 weeks and it is only $25 per paycheck for quite good coverage that meets norms. People on the phone are not so bad to talk to if you give them the respect they deserve.
Cons – Technical support for issues that the dialer has is spotty. Management needs to do a better or more complete job at rewarding best practices, or what generates quality leads for agents, because the way they have compensation set up, the the tendency is to produce as many leads as possible in order to make commission, which you need to make on a regular basis to stay full time and get benefits. Admittedly, it is basically not incredibly difficult to produce a fair number of good leads every day and still make commission regularly, but there is probably not enough training or incentive to do so.
Advice to Senior Management – The whole competitive/separative mechanism of threshold commission is, to my relatively uninformed mind, actually counterproductive to the goal of this company and should be abolished in favor of better training, better quality control, and a universal $1 per lead commission, with bonuses kept for 80 leads per week, and small ones added for secondary contact info and positive feedback from agents, which must be integrated if the quality of leads is to improve. The incentive of lead generation (at any cost) does not generate either great lead producers or quality leads, and is not a balanced approach to this business, in my opinion.
Yes, I would recommend this company to a friend
Pros – For the most part, they don't really hound you or bother you, as long as you are focused and doing your work. Pretty easy going. Started offering 401K plans recently. Snacks and Soda vending machines in-house. Bathroom in-house. Possibility to make good money if you're a top producer. "Second Opportunity" employer.
Cons – It's pretty evident they don't care about you as a person if anything personal comes up, or anything in general, really. They are always putting their "numbers" as priority over any situation you may have, even if it is a medical emergency. They play the "Favorites" game. The job has a fairly quick turnaround rate, so they treat everybody as expendable. Recently implemented a dress code, even though it is not that kind of job. "Second Opportunity" employer, so possibly expect ex-cons, ex-junkies, etc. Again, because of these possible crowds, expect management to have attitudes or always treat you like you are trying to scheme them. Not very flexible.
Advice to Senior Management – If you're not going to care about your employees, at least don't make it so painfully obvious.
Pros – The pay is ok. (better than minimum wage)
They will hire ANYBODY who can drag themselves to work.
If you work hard and and show up on time the managers will respect you.
If you can get better pay if you get enough leads.
The coworkers are funny.
Cons – 1.They hire anybody... Most of the people I know there have a criminal record...
2.Your hours are based on production. You get 2hrs to start, if you do not get 2 leads in those to hours your going home.
3. Sometimes you have no control over how well you will do at work that day, because if the system is slow that day you may only get 20 calls, and half of them could be to answering machines. THEY WILL STILL SEND YOU HOME...
4. If you cant stand people getting mad at you over the phone, dont work there... ( you do get use to it)
Advice to Senior Management – Keep track of how many people a telemarketer talked to that were even qualified... You can be a great salesman, but if you never take to qualified people or all the calls you are getting are answer machines, ITS NOT THE SALES PERSONS FAULT.
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No thanks –