HEI Hospitality
3.0 of 5 14 reviews
www.heihotels.com Norwalk, CT 1000 to 5000 Employees

HEI Hospitality Reviews

Updated May 20, 2014

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3.0 14 reviews

                             

67% Approve of the CEO

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Anthony Rutledge

(3 ratings)

25% of employees recommend this company to a friend
14 Employee Reviews
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    Continuous opportunity for growth

    Manager (Current Employee)
    Norwalk, CT

    ProsAfter a number of years, I have seen numerous individuals advance from line level to management and even EC positions. Constant growth requires constant talent. N

    ConsUnderstand when an asset has met its full potential in expenses, then focus on revenue generation.

    Advice to Senior ManagementContinue to grow the portfolio under the leadership of the the new CEO to maintain solid managers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Decent Management/Owner

    Anonymous Employee (Current Employee)

    ProsGood bonus potential as a sales manager

    ConsAccess to upper management was non exsistant

    No, I would not recommend this company to a friend

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    Definite job for hard-headed, rhino-skinned and business or hotel management business majors.

    Front Desk Agent (Former Employee)
    Austin, TX

    ProsFree hotel parking, free lunch (which is mostly just OK, definitely not gourmet), growth to move around and up if you work hard and play tough. 401k & benefits are nice after 60 days. Performance reviews every 6 months, can be rewarded for going above and beyond amongst your team and with guests.

    ConsHours are awful, usually you have the option of a 6am-2pm shift, 2pm-11pm shift, or graveyard. The front desk is pretty much the beating bag of the hotel industry. You will be accused of anything that goes wrong, even though the root of the problem is in a different department. Can be very high stress, dealing with irate guests in your face, must be able to keep a calm demeanor.

    Advice to Senior ManagementMake sure everyone is on the same page, better communication, listening to employees concerns and problems, and better willingness to help each other as a team.

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    1 person found this helpful  

    "Don't quit your day job"

    In-Room Dining Server (Former Employee)
    Indianapolis, IN

    ProsWorking hotel allowed for diverse range of communication, interaction, and in some cases, even network with guests.

    The early shifts allows for one to enjoy the rest of the day or even work a second job.

    ConsYour pay really depends on how many orders you get. No orders = minimum waged pay.
    Although the hours allowed for one to have the day off the clock, it did not have much room for a night {social} life.

    Advice to Senior ManagementLearn more about the departments and their current issues & needs.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    A company of values...

    Anonymous Employee (Former Employee)

    ProsHEI values their employees and fosters an environment that is enjoyable to work in. I enjoyed going to work each day. I had the tools needed to do my job.

    ConsSometimes strategies and plans are too generalized in a "one size, fits all" mentality.

    Advice to Senior ManagementUnderstand that each of the hotels is a unique entity. While something might be successful in one hotel or market, it doesn't automatically guarantee success in another.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    HEI

    DOPS (Former Employee)

    ProsThe compensations was good as well as the benefits. I enjoyed the staff I worked with.

    ConsRegional managers were not very good

    No, I would not recommend this company to a friend

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    They work you hard

    Anonymous Employee (Current Employee)

    ProsYou learn a lot from this company because you work so many hours. You are definitely tested in your abilities, but if you can learn and stick with it, you will learn so much in this industry.

    Consthey schedule you a lot of hours and the hotel has high occupancy 5-6 days out of the week consistently.

    No, I would not recommend this company to a friend

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    Corporate is luxurious, life in the trenches is brutal

    Anonymous Employee (Former Employee)

    Pros- Work at corporate, you'll get free drinks, coffee, food, ice cream, etc

    Cons- Don't work at an actual hotel, they run you into the ground until you have nothing left

    No, I would not recommend this company to a friend

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    HEI Hive False

    Front Desk (Current Employee)
    Arlington, VA

    ProsEasy to move up if you get into the MIT program
    There are some great people you will meet
    You will learn very quickly because you will be doing many different jobs

    ConsThe sick time is a joke, people call off willingly because associates will lose sick time if they don't use it. This sets others up for failure when you can't get a shift covered. Whatever happened to PTO

    Underpaid and understaffed compared to other hospitality companies. HEI is fully aware.

    HEI preaches about their wonderful hive and growing from within, however they hire from outside the company.

    Advice to Senior ManagementStop just looking at your properties as an investment opportunity and actually show compassion. Look at other hospitality companies and take notes

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

    1 person found this helpful  

    Sales Manager

    Sales Manager (Current Employee)
    Arlington, VA

    ProsPeople are nice, they want you to succeed

    ConsGoals are some what unrealistic, You have to log everything, there is a quota for everything

    Advice to Senior Managementstop micro managing

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at HEI Hospitality reviews and ratings — including employee satisfaction and approval rating for HEI Hospitality CEO Anthony Rutledge . All 14 reviews posted anonymously by HEI Hospitality employees.