HELP USA Reviews

Updated October 18, 2014
Updated October 18, 2014
10 Reviews
1.5
10 Reviews
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  1.  

    A rewarding experience. Helping people rebuild their lives is one of the greatest contribution one can make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in New York, NY
    Former Employee - Administrative Assistant in New York, NY

    I worked at HELP USA full-time (more than an year)

    Pros

    The field of social work gives the sense of a calling and enhance one's life experience. The leadership was inspiring and
    with the added benefit of feeling altruistic.

    Cons

    The training was comprehensive and the compensation adequate. Perks were of no consequence as this was not a for profit organization.

    Advice to ManagementAdvice

    Improve on the interpersonal skills of the supporting staff, like safety and housekeeping as they are the back bones of the organization.

    Recommends
    Positive Outlook
  2.  

    Sad culture of favoritism & politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at HELP USA full-time (more than 3 years)

    Pros

    Central office in accessible location & some people are good to work with. Paycheck arrives on time. You get health insurance if you stay long enough

    Cons

    People (esp. higher ups) come here to add to their resume & few care about the mission or clients or staff. Consultants, managers, directors & VPs throw other people under the bus everyday to get ahead or keep board members happy. Favoritism keeps unqualified & lazy people employed so some directors at central office have a full staff turnover rate of < 1 year. leaders start fires for people to put out instead of carrying out Help's mission. Central office ignores sites until there's something can look bad in a newspaper.

    Benefits don't start until 6 months or 1 year after hiring so make sure you have a backup plan for insurance. HR policy is no merit based raises but this may not apply to SVP's.

    Advice to ManagementAdvice

    People leave managers, not companies...if someone cant keep staff more than a few months year after year it's not the staff that's bad at their jobs.

    Doesn't Recommend
    Neutral Outlook
  3.  

    A non-profit for veterans that needs to be restructured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Las Vegas, NV
    Former Employee - Director in Las Vegas, NV

    I worked at HELP USA full-time (more than 3 years)

    Pros

    Able to help many veterans get off the street, back into the work force or into affordable housing.

    Cons

    Three of the executive directors before 2013 stole money and equipment from the company. This was because New York management treated the Las Vegas sites as the "step child" of the company and only seemed to care when they believed they would get bad press when things went wrong. Good employees were swept aside for political reasons.

    Advice to ManagementAdvice

    Put your political BS aside and realize that some of the employees were and are dedicated to the cause. Don't wait another ten years to recognize the good and remove the bad.

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Dismal place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housing Specialist in Bronx, NY
    Former Employee - Housing Specialist in Bronx, NY

    I worked at HELP USA full-time (less than an year)

    Pros

    benefits are pretty good, many sites, promotes from within

    Cons

    no managerial support, people survive the work day by ignoring each other, no orientation or proper training given to new staff, manager's show lots of bias

    Advice to ManagementAdvice

    build up the staff's moral ASAP, give manager's diversity training

    Doesn't Recommend
    Negative Outlook
  6.  

    HelpUSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housing Specialist in Bronx, NY
    Current Employee - Housing Specialist in Bronx, NY

    I have been working at HELP USA full-time (more than an year)

    Pros

    The work is not stressful

    Cons

    no benefits, no raise, no security, no support.

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful  

    Holy law breaking batman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HELP USA

    Pros

    They will hire just about anyone as long as you can pass a drug test. If you need a job and can string a few words together, you're in.

    They also do not discriminate against those with criminal records, some of my favorite coworkers are ex-cons.

    Cons

    The day I actually get paid properly will hell will freeze over and pigs will take flight. They take advantage of the fact that the lower on the rung a person is, the less likely they will go up the chain of command to be treated correctly.

    The payroll system is prone to being manipulated to punish people who are not in the light of favor from management. I have seen time and time again people simply not getting paid for 8-16 even 24 hours that they have actually worked. [oh they didn't do this or that, or they didn't clock in or out properly so we're just not going to pay them] vacation time, sick time and personal time not being credited properly.

    When I try to follow up I'm brushed off and am forced to tell whoever is missing money that they need to go further on their own since my position does not give me much power to do anything.

    I'm on my way out and am finding out more and more about how they handle people... when things finally come to a head, there is going to be a whole lot of money that cannot be accounted for.

    Donations that never make it to clients

    Building codes violated left and right... it's a running joke.

    I even had a fire start under my desk due to exposed wiring that even a child could tell you is not right.

    Advice to ManagementAdvice

    Stop thinking that you are above the law. you may be getting away with it now but when the hammer finally falls there are going to be a lot of people who are finally coming back for what you owe them.

    It may seem a small thing to you, but it's like living in a modern day world that resembles the world depicted in "The Jungle", employee abuse galore.

    Doesn't Recommend
    Negative Outlook
  8. 3 people found this helpful  

    Run Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HELP USA full-time

    Pros

    Something to add to your resume

    Cons

    High turnover rate due to the horrible culture, horrible management, long hours, little compensation or room for growth

    Advice to ManagementAdvice

    Company should really spend money hiring people that know what they're doing

    Doesn't Recommend
    Negative Outlook
  9. 2 people found this helpful  

    Worst place for IT personnel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at HELP USA full-time (more than an year)

    Pros

    getting to know the staff.

    Cons

    non-existent IT senior leadership, lack of training / refusal to support training, negative management environment, no user ownership/ responsibility for issues, no technology foresight, reactive, band-aid approach to support - fix nothing, justify what you didn't fix- just get it working.

    Advice to ManagementAdvice

    To the executive officers:

    Your IT vp is a joke and your staff knows the punchline. Shame on you all for allowing that individual to remain in control of IT. She is unprofessional, uncommunicative, ignorant and un-knowledgeable. She makes you look bad, so the question to ask is WHY you allow her to keep her job.

    To IT executive Management:

    Learn the business of IT, instead of over-reacting to emails that reach you, so as to seem like you are on top of matters. Guess what, EVERYONE knows you know squat about how to execute your duties- even the administrative ones. Even the Desktop support mgr and Network admin absolutely REFUSE to allow you to touch the email server and the Khronos system, your baby, is completely screwed up.

    Learn to handle issues in a rational, adult manner, not as if you are a hispanic hoodrat fighting in the street.

    Getting respect is more than just yelling and you usually don't know what you are talking about. Support your staff and keep them happy because they all hate you. No, they won't say it but they do.

    Lastly, learn to plan. Hurricane Sandy cut communications for most of the companies near Hanover Sq, yet two weeks later, they were all back up, EXCEPT HelpUSA. Do you realize that that is a fire-able offense in any other company? I have no idea what you do to justify you position but you do it well because you certainly can't run an IT dept.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Non-profit hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at HELP USA full-time (more than 3 years)

    Pros

    Work casual dress code, laid back atmosphere, helping the homeless / at risk people and families

    Cons

    Unprofessional environment, politically charged / territorial, lacks managerial oversight, irresponsible project deployment, avoidance of responsibilities in job ownership.

    Advice to ManagementAdvice

    Do more and watch the staff. Have people be accountable for their work by addressing issues when they happen, not days or weeks later. Dissuade personnel from keeping issues hidden by holding them responsible when daily/ monthly work or projects are not completed. Be proactive and reactive to problems that arise and work with all departments/ sites, not just your own.

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    The Client Deserve Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Bronx, NY
    Current Employee - Case Manager in Bronx, NY

    I have been working at HELP USA full-time (more than an year)

    Pros

    After completing a 6 month probation period, the personal time is decent.

    I learned many things while working here but I do not plan on returning.

    Cons

    There have been many cuts in budget therefore, the employees and clients suffer tremendously. The company is definitely based off of favoritism. You have to know the right people in order to have a decent experience while working at HELP.

    At my site, the management was horrible. There was no support from management. You are given many tasks at the same time and not enough time to complete them. The expectations they have are unrealistic.

    The turnover rate is high. It seems that those employees who do nothing are rewarded and those who actually do their job are threatened with write ups. The “good” employees are all looking for a way out while the “bad” employees have gotten so comfortable they have no intention of leaving.

    The pay is low compared to other social service organizations.

    Advice to ManagementAdvice

    Clean house.

    Doesn't Recommend
    Negative Outlook

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