HMS Holdings
2.6 of 5 63 reviews
www.hms.com Irving, TX 1000 to 5000 Employees

HMS Holdings Reviews

Updated May 16, 2014

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2.6 63 reviews

                             

46% Approve of the CEO

HMS Holdings President & CEO Bill Lucia

Bill Lucia

(39 ratings)

33% of employees recommend this company to a friend
63 Employee Reviews
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Review Highlights

Pros:
  • "Great coworkers and good work-life balance"
    in 6 reviews
  • "Great people with openness to discuss the organization and its needs"
    in 3 reviews
Cons:
  • "Also leave aside any notion of maintaining work-life balance or pray that you are not asked to work overtime"
    in 4 reviews
  • "Terrible upper management, poor corporate culture, company doesn't care about employees - they only care about making"
    in 4 reviews
  • Show more review highlights

Reviews

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    Good growth company

    Account Manager (Current Employee)
    Irving, TX

    ProsMost jobs allow flexibility to work from home if needed, ie. kids sicks, doctors visit, you are sick.

    ConsSometimes hard to get promoted

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Mid-level and upper management need to be replaced

    Computer Operator (Current Employee)
    Irving, TX

    ProsI can't think of any

    ConsToo many mid-level managers have no people skills.CIO does not communicate IT direction to IT staff. Poor training. Does't comply with ITIL rules and regs.

    Advice to Senior ManagementBring the company up to speed. Get rid of mid-level and even upper management that don't know anything about the groups they support.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Worse job I have ever had

    Caseworker (Former Employee)
    Irving, TX

    ProsMost of my co-workers were great

    ConsThe management was horrible. People in charge only hired their friends for team leads. Pay was horrible, no chance of getting any better. They treated you like you were 5 years old. Not allowed out of your seat, and if you did other than a break or lunch, you were penalized. Not allowed to really do your job right. Turned more into a call center instead of working cases.

    Advice to Senior ManagementGet rid of the management before the whole company gets worse.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Should be on the worst list company to work for

    Operations (Current Employee)

    ProsPTO if you have been there long enough'
    800 lb gorilla on the block for healthcare recoveries.

    ConsInternal processes is in constant change.
    Cannot trust senior management in any communication they provide.
    CEO Bill Lucia has lost the rudder of this ship - he has no vision.
    Lack of cross department engagement due to silo/pigeon holing of functions.
    Benefits get more expensive each year and higher employee deductables/co-insurance before it kicks in.
    Too many mid-level managers have no people skills and manage by fear/intimidation. As mentioned by others, you may not hear from your boss for weeks on end.
    CIO does not communicate IT direction to IT staff. No integration of the various systems. She appears to enjoy the accolades of being written up in various industry articles.
    Staff are considered replaceable; high turnover; no training.
    Some clients have an adversarial relationship with client facing staff. Client would dump HMS is there was an alternative.
    Sends out employee engagement surveys but doesn't act or respond to trends found.
    Compensation is below average; one gets a COLA adjustment each year; no incentive salary increase. Any stock options that are awarded go to director and above. Sr Management is exercising their stock options and selling consistently each month.

    Advice to Senior ManagementReplace CEO Bill Lucia and bring in someone with a vision. Replace the board of directors.
    The firm is too much into fads - the latest is metrics. What are you measuring against?
    Treat people with respect and offer incentives.
    Stop being so secretive on the company strategy.
    Act like this is a real company and get rid of the fiefdoms within the company.
    Develop and encourage of a culture of working together not an environment of fear.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

    1 person found this helpful  

    Terrible Mid-Level Management Meets Business with Strong Growth Potential

    Senior Business Analyst (Former Employee)
    Irving, TX

    Pros- Health care industry has and will continue to see growth and is mostly immune from economic downturns.
    - Top level management at HMS Holdings remains visionary.
    - The company has been on a fast track growth path for a few years. But, perhaps a bit too fast.

    Cons- The mid-level management is as bad as it gets. Micro-managing without personal accountability, poor management practices and looking for solutions via pointing fingers should be key areas of concern to anybody.
    - Various organizations operate in black-box mode even when interfacing, leading to a dysfunctional set up.
    - New ideas are often implemented, not with a sense of improving efficiency, but to replace technologies for the sake of doing so. Over time, this has led to multiple paths towards same goals, that has increased complexity.
    - The concept of team appears to have a whole different meaning. Employees tend to be overly competitive with their peers, at all levels and this is definitely true in the group I belonged. And the attitude usually gets rewarded.
    - Employee appreciation? Forget it. Also leave aside any notion of maintaining work-life balance or pray that you are not asked to work overtime. And if you do end up working overtime, don't expect any appreciation. Chances are, regardless of your efforts, you may actually end up on the wrong side. I did.
    - In my personal experience, and having observed some other managers, sometimes it almost appears that the management has some axe to grind and don't expect their explanations either.
    - And given all that, is it any surprise that HMS Holdings may also be a leader in exceptionally high employee turnover? I have worked at eight different companies and based on my experience, HMS would definitely rank at the bottom.
    -Regarding growth, I think the top management did get carried away in its projections for next several years. The goals were missed in the first year, and I will be very surprised if they are met in any of the next four.

    Advice to Senior Management- Set realistic goals.
    - Take a look at the mid-level management. Employees should be treated, not as a replaceable commodity but as a solution, with respect and appreciated for any amount of extra work they put in place.
    - If HMS Holdings hires new employees for their talent, have a mid-level management that can take advantage of what these employees bring rather than be served as scapegoats for some poor decisions they were involved in.
    - Doing the above just may help alleviate a major issue that has plagued HMS and was brought up recently: Retain people with experience that contribute.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    No Work-life balance/under appreciated

    Anonymous Employee (Former Employee)

    ProsWas able expand industry knowledge

    ConsWhile working here, HMS does not provide work-life balance. When taking off, you are expected to still be available, and are not every completely turned off. Also, everyone is so overworked, there is no such thing as a 40 hour week. Appreciation is not shown for all the hard work and hours put in to the job. Many areas are understaffed, which causes more work for the employees, which really affects the morale. Not compensated enough for the work being done.

    Advice to Senior ManagementFind a way to truly appreciate your employees and all the hard work that is completed. A culture of work-life balance needs to be emphasized. A good start would be hiring a larger workforce.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Good company, experiencing growing pains

    Anonymous Employee (Current Employee)

    ProsNotable growth even when the economy suffered.
    Some leadership inspirational.
    Decent benefits package.

    ConsVery long days needed just to keep head above water.
    Culture is not in actuality what they claim.
    Work/life balance is tough.
    Middle management a weak link.

    Advice to Senior ManagementTop management should be looked at and their effectiveness assessed by an outside consulting firm.

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Unprofessional

    Anonymous Employee (Current Employee)
    Irving, TX

    ProsNone come to mind - awful

    ConsExtreme unprofessionalism, very few act as adults and don't come in trying to make any friends . Too much on your plate to ever successfully manage any project, if this is brought to upper management, they don't have resources to help. Expect to fail and then be yelled at for not succeeding. As others have said - sink or swim. Departments do not collaborate. Horrible pay for the work you are tasked with - 40 hrs a week, HA!!! Overall horrible and miserable experience.

    Advice to Senior ManagementEmployee surveys would go a long way but only if you actually review the feedback. You have managers with years of experience in the field who are looked over by VP's. Invest in the people actually creating revenue, their experience and feedback is of much worth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Needs major improvement

    Anonymous Employee (Former Employee)

    ProsSome great people work there.

    ConsPay is low. Raises were minimal. Benefits decreased each year. Some of the middle management needs to be removed since no one seemed to know their purpose & some of the upper management team needs to be replaced.

    Advice to Senior ManagementFix the pay issues or you'll lose good people. Start caring about your employees & work to keep them satisfied.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Lack of cultural cohesiveness

    Anonymous Employee (Current Employee)

    ProsTime off for those who have been around for a few years

    ConsSome silos are good, others seem to be pretty rough on each other and others outside of their silo.

    Advice to Senior ManagementChange managers not bringing a positive culture

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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