HMS Holdings Reviews

Updated July 6, 2015
88 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

88 Employee Reviews

Sort: Popular Rating Date
  1. It was very good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMS Holdings full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people. There is training available if you want it. Great benefits and life work balance.

    Cons

    It grew too fast and the infrastructure is trying to keep up. Many of the newer Program and Account Managers do not know the services or the operation.

    Advice to Management

    Slow down. Spend some time and money on the infrastructure and be sure your reps understand the business.


  2. Helpful (3)

    PROVIDER OPERATIONS REP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MCO and RAC Specialist in Irving, TX
    Current Employee - MCO and RAC Specialist in Irving, TX

    I have been working at HMS Holdings full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Manager, Great Holidays (MLK, Presidents Day)

    Cons

    Horrible Pay, No room for advancement, horrible upper management, no Christmas parties

    Advice to Management

    PAY YOUR QUALITY PEOPLE WHAT THEY ARE WORTH.


  3. Helpful (2)

    Provider Relation Team Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Relation Team Lead in Irving, TX
    Former Employee - Provider Relation Team Lead in Irving, TX

    I worked at HMS Holdings full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent hours, flexible work/life balance, fair pay rate, fun place to work, loyal friends

    Cons

    Supervisor/Manager are too personal, if you are a not of the click they find ways to get rid of you, no exit interview

    Advice to Management

    Please pay more attention to your employee not in upper management position


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Silo style company with no commitment to change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMS Holdings

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people with openness to discuss the organization and its needs.

    Cons

    Poor communication, do not follow through on what they say they want to do.

    Advice to Management

    Follow through with commitments to change and improve the organization.


  6. Helpful (1)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HMS Holdings

    Pros

    Great Place to work Friendly People

    Cons

    High turn over rate can make it hard for a team to function efficiently


  7. Helpful (3)

    Mid-level and upper management need to be replaced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Operator in Irving, TX
    Current Employee - Computer Operator in Irving, TX

    I have been working at HMS Holdings full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I can't think of any

    Cons

    Too many mid-level managers have no people skills.CIO does not communicate IT direction to IT staff. Poor training. Does't comply with ITIL rules and regs.

    Advice to Management

    Bring the company up to speed. Get rid of mid-level and even upper management that don't know anything about the groups they support.


  8. Good growth company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Irving, TX
    Current Employee - Account Manager in Irving, TX

    I have been working at HMS Holdings full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Most jobs allow flexibility to work from home if needed, ie. kids sicks, doctors visit, you are sick.

    Cons

    Sometimes hard to get promoted


  9. Helpful (2)

    Worse job I have ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caseworker in Irving, TX
    Former Employee - Caseworker in Irving, TX

    I worked at HMS Holdings full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most of my co-workers were great

    Cons

    The management was horrible. People in charge only hired their friends for team leads. Pay was horrible, no chance of getting any better. They treated you like you were 5 years old. Not allowed out of your seat, and if you did other than a break or lunch, you were penalized. Not allowed to really do your job right. Turned more into a call center instead of working cases.

    Advice to Management

    Get rid of the management before the whole company gets worse.


  10. Helpful (2)

    Terrible Mid-Level Management Meets Business with Strong Growth Potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Irving, TX
    Former Employee - Senior Business Analyst in Irving, TX

    I worked at HMS Holdings full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Health care industry has and will continue to see growth and is mostly immune from economic downturns.
    - Top level management at HMS Holdings remains visionary.
    - The company has been on a fast track growth path for a few years. But, perhaps a bit too fast.

    Cons

    - The mid-level management is as bad as it gets. Micro-managing without personal accountability, poor management practices and looking for solutions via pointing fingers should be key areas of concern to anybody.
    - Various organizations operate in black-box mode even when interfacing, leading to a dysfunctional set up.
    - New ideas are often implemented, not with a sense of improving efficiency, but to replace technologies for the sake of doing so. Over time, this has led to multiple paths towards same goals, that has increased complexity.
    - The concept of team appears to have a whole different meaning. Employees tend to be overly competitive with their peers, at all levels and this is definitely true in the group I belonged. And the attitude usually gets rewarded.
    - Employee appreciation? Forget it. Also leave aside any notion of maintaining work-life balance or pray that you are not asked to work overtime. And if you do end up working overtime, don't expect any appreciation. Chances are, regardless of your efforts, you may actually end up on the wrong side. I did.
    - In my personal experience, and having observed some other managers, sometimes it almost appears that the management has some axe to grind and don't expect their explanations either.
    - And given all that, is it any surprise that HMS Holdings may also be a leader in exceptionally high employee turnover? I have worked at eight different companies and based on my experience, HMS would definitely rank at the bottom.
    -Regarding growth, I think the top management did get carried away in its projections for next several years. The goals were missed in the first year, and I will be very surprised if they are met in any of the next four.

    Advice to Management

    - Set realistic goals.
    - Take a look at the mid-level management. Employees should be treated, not as a replaceable commodity but as a solution, with respect and appreciated for any amount of extra work they put in place.
    - If HMS Holdings hires new employees for their talent, have a mid-level management that can take advantage of what these employees bring rather than be served as scapegoats for some poor decisions they were involved in.
    - Doing the above just may help alleviate a major issue that has plagued HMS and was brought up recently: Retain people with experience that contribute.


  11. Helpful (2)

    No Work-life balance/under appreciated

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMS Holdings full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was able expand industry knowledge

    Cons

    While working here, HMS does not provide work-life balance. When taking off, you are expected to still be available, and are not every completely turned off. Also, everyone is so overworked, there is no such thing as a 40 hour week. Appreciation is not shown for all the hard work and hours put in to the job. Many areas are understaffed, which causes more work for the employees, which really affects the morale. Not compensated enough for the work being done.

    Advice to Management

    Find a way to truly appreciate your employees and all the hard work that is completed. A culture of work-life balance needs to be emphasized. A good start would be hiring a larger workforce.



Showing 88 of 89 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.