HMSA Reviews

Updated July 21, 2015
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2.5
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HMSA President and CEO Michael Gold
Michael Gold
6 Ratings

41 Employee Reviews

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  1. Helpful (4)

    A Company Full of Jobs, Not Careers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at HMSA (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good health care benefits Company is well-intentioned in trying to improve everything at once

    Cons

    Compensation is well under market average No attention to career growth or skill development Too focused on operational practices to adopt an innovative mindset Company doesn't empower anyone below an AVP position to make a decision Company cannot prioritize its initiatives, resulting in too many efforts being worked on simultaneously by resources that are stretched thin, resulting in none of them being completed with a high level of quality Disconnect between executives and everyone else

    Advice to Management

    Learn to prioritize initiatives Empower non-executives to make decisions


  2. Helpful (2)

    Work wasn't too bad, the management was not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers. Company continuing to evolve and become more involved in community.

    Cons

    Manipulative management with their own agenda. Inappropriate and unprofessional management styles.

    Advice to Management

    Be aware of your employees. They know more than you think they do.


  3. Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and mission. Many long term employees. Excellent work atmosphere and location.

    Cons

    Worked for subsidiary so exposure and access to Senior executives was minimal. Not much effort to tie work of the mother-ship to that of the subsidiary. Little to no job training.

    Advice to Management

    Don't overlook the importance of the subsidiary work. Take more time with orientation and specialized job training. Tie opportunities to performance vs. longevity.


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  5. Its a good place to work an 8 to 5 job but a difficult place to advance a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Honolulu, HI
    Current Employee - Business Analyst in Honolulu, HI

    I have been working at HMSA full-time (More than 5 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Great employee benefits: Excellent health coverage, retirement plan, gym at the Honolulu office.

    Cons

    Company doesn't invest in developing its staff. No skills development or mentoring programs. Middle management is often neglected...little support for managers, directors, or junior vice presidents. Its a good place to work an 8 to 5 job but a difficult place to make advance a career.

    Advice to Management

    Provide more training and support for managers. Also look at your incentive program. It rewards longevity, not productivity. A small but telling detail is parking at the Honolulu office. People get parking based on how long they've worked at HMSA, not how well perform.


  6. Helpful (1)

    Writer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HMSA

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    HMSA is a good employer for many reasons. There are positions for a variety of interests. Underwriting, claims administration/processing, liaison to the physician community, IS, IT, credit union, finance and accounting, sales, marketing, lobbying, legal, fraud and abuse, and many more. Benefits are good although they used to be better and there are many talented people to work with.

    Cons

    Over the last 10 years, there have been so many retirements and a tremendous amount of knowledge has walked out the door. Unfortunately, there are gaps that exist and training of new employees has not kept up with the need for an informed and fully agile employee base. There are great people to do the work but the tools needed to develop into great employees are lacking. This creates backlogs of work which can lead to crisis management rather than well thought out planning and execution.

    Advice to Management

    Pay attention to and elicit feedback from employees from every job level including the mail room to claims processors to analysts to security, etc. HMSA is top heavy and the wisdom in the employee base should be tapped, trusted, integrated and respected to make for a company with high morale, appreciation for and honor to it so turnover, the highest cost to a business, is minimized and improves the well-being of this 75 year old business's bottom line.


  7. Helpful (1)

    Some nice, mostly chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people are fine, particularly if you make a concerted effort to know them. HMSA is filled with cliques and not entirely easy to navigate, but you'll rarely see a truly negative person.

    Cons

    The company has trouble making decisions, resulting in literally hundreds of initiatives competing for employee time and focus. The insurance environment isn't exactly pressure-filled, so you'll have plenty of time to get things done. But particularly as the company renovates the HQ over these 3-4 years, people are working in cramped environments which raises tensions and decreases efficiency.

    Advice to Management

    Find a focus, and concentrate on developing a more honest spirit of aloha that extends beyond the publicity efforts and impacts your employees.


  8. PM job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Honolulu, HI
    Current Employee - IT Project Manager in Honolulu, HI

    I have been working at HMSA (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people, above average benefit package, company gym.

    Cons

    HMSA is clearly a functional matrix-ed company. PMs have little control over project resources participating on their projects.


  9. Helpful (2)

    Needs focus; culture of fear

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Honolulu, HI
    Current Employee - Manager in Honolulu, HI

    I have been working at HMSA full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most middle management and below are wonderful people to work with. Benefits are pretty good. Allows for excellent work-life balance.... because leadership ignores the employees for the most part.

    Cons

    Everyone - including leadership - is hesitant to make decisions for fear of retribution. This leads to inefficiencies and lack of progress on all initiatives. Tons of politicking and backstabbing at all levels. Little to no opportunity for internal advancement. Sr leadership has no interest in investing in or mentoring of the employees. Corporate strategy seemingly built on whimsy Frustratingly hypocritical - spout transparency and honesty but decisions are often veiled in secrecy and sometimes never communicated at all - whole departments are sometimes not informed of changes that have been made that impact them directly. Oh yea, and expect a 12+ year wait for parking - they are now offering parking to those who started in March 2003 or earlier. Wait. Unless you know one of the execs.

    Advice to Management

    Actions speak louder than words. Invest in your people and treat them with respect. If you don't trust them to make good decisions, you shouldn't have hired them to begin with.


  10. Helpful (2)

    Clique

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HMSA

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pension plan, 401k, parking space after 8 years

    Cons

    Not a lot of room for growth, the salaries are very low for the work that we are expected to do.

    Advice to Management

    Stop the cliques!


  11. Helpful (1)

    Expensive member premium due to incompetence & unlimited employee overtime pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    I have been working at HMSA full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unlimited overtime, timesheet padding & supervisors who overlook or allow overtime abusers. Supervisor lackeys can take advantage of the situation by becoming favorites of sups or dept mgrs. Extended AM/PM & lunch breaks are a plus because some mgrs are doing it too. Great fringe benefit.

    Cons

    Favoritism, incompetent, management slackers who delegate very well & take credit of achievements of hard working employees. Managers who brow beat employees to do more but refuse to lift a finger to ease the work overload & are constantly "in a meeting" when they are visiting friends.

    Advice to Management

    Stop turning a blind eye to the lazy slackers (at ALL levels) in the company & take notice & reward the true hard workers. HR also needs to do a better job at screening potential employees. R A recent hire was arrested for drug trafficking in a foreign country.



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