HMSA Reviews

Updated October 21, 2014
Updated October 21, 2014
20 Reviews
2.5
20 Reviews
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HMSA President, CEO, and Director Robert P. Hiam
Robert P. Hiam
3 Ratings

Employee Reviews

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  1.  

    Provider Correspondence Representative

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI

    I worked at HMSA full-time (less than an year)

    Pros

    Benefits and time-off was great.

    Cons

    The compensation was less than average.

    Recommends
    No opinion of CEO
  2.  

    Stay away from the Membership Service Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time (more than 3 years)

    Pros

    * Shared online resources. You can learn new things on your own
    * Incompetent management. Yes, highly incompetent managers (almost all of them in Membership Service Department) can be a Pro at times and might make your job easier. Just go a bit technical or explain them in a language that they actually don't understand, they will approve without thoroughly questioning

    Cons

    * Salary will be low, hiring process could take Months!.. You will also not have the same dollar for dollar match/401 benefits anymore, as the rest of the staff who were employed before 2014 will maintain their good old benefits
    * You are never appreciated, even if you work long hours every single day. Virtually no work-life balance, even HMSA HR will claim so. Get ready for working 10+ hours a day, working on the weekends and not getting compensated for any extra work
    * Managers are narrow minded, have no vision, and they actually never get along among themselves. Especially the female managers are often jealous of anyone who advances in their career, they work effortlessly to put anyone who threatens their position down behind closed doors (you can hear everything they talk behind semi open cubicles and doors on the floor)
    * No real organizational structure and no one in supervisory level take accountability, instead they always blame Specialists or others down the chain. You are always on your own
    * Information hoarding and selfish practices. Certain well known people who have been working there 10+ years always know everything first but never share the important changes, policies, or any new information with others, so that they would get the credit and become indispensable. Management, Senior Analysts and even some Specialists are never team oriented, but always look after themselves
    * Politics, politics, and more politics

    Advice to ManagementAdvice

    The Membership Service and F&A Departments are the Flagship departments for sinking HMSA to the ground. A complete overhaul of these departments and replacing their over compensated incompetent managers by C-level executives is needed

    Doesn't Recommend
  3.  

    Smoke and mirrors: What you should know if you're applying to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time (more than an year)

    Pros

    They have an extraordinary PR team to record every positive experience that their employees go through and post it on social media. The company has a notorious reputation for burning out their employees so don't believe that positive happy experiences are a norm for employees. The company knows how to squeeze every drop of energy out of their workers through private one-on-one talks.

    Cons

    It is clearly communicated that employees are disposable. Management is, and always will be, untouchable. HR does not respond to multiple complaints within a department for some reason.... and they themselves have high turnover. A vast majority of employees will last 1 year or less. The company runs far too lean and having high turnover does not help an existing team in any way. If you work here, you will never feel appreciated.... it's one of the ways management can push existing workers to churn out more and more work until they quit due to burnout. Once again, It is clearly communicated that employees are disposable.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI

    I worked at HMSA as a contractor (more than an year)

    Pros

    HMSA has a very complex work environment where the user was provided with the proper tools to be able to learn better. The resources were provided in a timely manner in order to deliver the project on time.

    Cons

    In the beginning of the projects it is a laid back work environment, whereas towards the end the project becomes very chaotic and complex. It lacks group cohesiveness and lack of organization.

    Advice to ManagementAdvice

    Provide staff with more resources and proper training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - "Business Analyst"
    Former Employee - "Business Analyst"

    I worked at HMSA full-time (less than an year)

    Pros

    - "Analyst" term here at the organization is extremely abused and misunderstood; don't be intimidated by any of the job postings as the work is easy.
    - Upper management views statistics as magic. Just throw a bunch of graphs and basic statistical terms. Don't talk about anything too advanced or else you'll bruise the leaderships' ego - they like to believe that they're carrying the organization.

    Cons

    - Undergoing huge attrition of staff; huge turnover and forced "retirement"
    - Leadership relies little on strategic thinking, and more on arrogance.
    - Co-workers boast about self-worth, but are quick to delegate work to others.
    - Most of its leadership is newly staffed and posses very little understanding of health care; only concerned about chasing dollars - even if it means taking money back from providers who have delivered actual service.
    - Poor compensation as the organization is currently reporting multiple quarterly losses; leadership is concerned about their own raises.
    - Organization has ran on a "too big to fail" platform for too long; now it is desperately trying to figure out how to stop hemorrhaging of its dollars, but most of its leadership and employees lack the ability to figure this out.
    - Staff morale is extremely low.
    - Expect your job to be contracted externally in a couple of years as management continues to slowly realize that most of their staffed workers do not posses the minimum requirements to do their jobs proficiently.
    - The "it's a business: we have to work quickly" argument gets thrown out a lot when defending poor quality work. Consequently, physicians and hospitals are starting to learn that they're being scored unfairly or inaccurately. I have witnessed analysts become scapegoats after being responsible for "developing" shabby requirements.

    Advice to ManagementAdvice

    - Please, force retire yourselves.
    - Learn to follow your own values of being "transparent". A lot of staff are currently concerned about their own job security because very little comes out of the top.
    - Please try not to seem so happy in relishing the multi-million dollar top executive floor after just trying to ask the state to approve rate increases on your members.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    good opportunities with no rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time

    Pros

    good, kind and affectionate people. very friendly always willing to help.

    Cons

    not a competitive workplace. even though management knows your value to the company, they won't be fair with the salary. unless you offer to quit, you don't get raise regardless of how efficient you are. this is a place for salesman. whoever can sell themselves better regardless of you do any work, would get recognized and rewarded.

    Advice to ManagementAdvice

    Management knows who is working and who doesn't work. just because someone doesn't know how to ask raise, that doesn't mean you should be unfair to them in salary.

    Doesn't Recommend
    Approves of CEO
  8. 2 people found this helpful  

    If you do not believe me, ask around and someone will vouch what I'm saying is true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time

    Pros

    - pay. It's competitive with other carriers.
    - working with a hard-working team

    Cons

    There is no work/life balance if you work for this company so please do not come in expecting to work for a company where you will not have much work to do. If anything, you will feel so overwhelmed with work at times that you will wonder why management doesn't hire more people. The people who do the best within the company are those who can put in the long hours to finish their tasks and deal with very high stress levels (I'm dead serious here, do not think that I left because I couldn't deal with a little bit of stress). I have seen too many smart and driven individuals broken down and in tears due to unrealistic expectations, insane workloads, and abruptly leaving the company, even without securing another job first because the stress is that bad. Management is out of touch with employees. They do not understand what their employees do or do the work themselves, so they vastly oversimplify and have unrealistic expectations of how quickly tasks can be completed. If you cannot complete the work in the declared time frame, you will be spoken to about it, no matter how ridiculous the time frame was. You will not win the argument, so explaining/defending yourself will be futile and lead to retaliation.

    Turnover is very high for the reasons I've stated above... and hiring isn't as fast.

    Advice to ManagementAdvice

    Actually value employees and try to understand what employees have to do and appreciate how much work they put in so you can look better to your bosses.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    It's all about who you know...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI

    I worked at HMSA full-time (less than an year)

    Pros

    Umm, I guess the benefits and pay were decent for Hawaii.

    Cons

    Management is awful and spoiled. I have never seen so many unprofessional people in supervisor and upper management positions. And if you ever decide to stay out of the drama you will quickly get shut out.

    Advice to ManagementAdvice

    Good luck keeping good employees when you have departments with multiple HR complaints keeping the wrong people in charge.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Awful, spoiled management whose core values include lying and cheating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Honolulu, HI
    Former Employee - Analyst in Honolulu, HI

    I worked at HMSA full-time (more than 5 years)

    Pros

    Steady work in an ailing economy - you can have a full-time job at this company, for now.

    Cons

    Everything else: pay was terrible, supervision was terrible, executive management is greedy beyond evil, to say the very least. They are professional liars who are happy to suck your lifeblood until the day you realize you wasted your life in a cubicle working to make the world a worse off place.

    Advice to ManagementAdvice

    Stop being so greedy. You are a non-profit company who treats their executive management like royalty, at the expense of Hawaii's poor and desperate. Stop being so quick to overcharge your own people for life-or-death treatments and medications.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Always caring for and focused on their members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Writer in Honolulu, HI
    Current Employee - Writer in Honolulu, HI

    I have been working at HMSA full-time

    Pros

    - Great people
    - Great sense of community
    - Promotes sense of being a part of a worthy and big cause
    - Good pay
    - Good employee benefits

    Cons

    - Very corporate
    - Very bureaucratic
    - Many employees/management are set in their ways
    - Departments aren't as unified as they could be

    Recommends

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