HMSA Reviews

Updated August 26, 2015
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2.4
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HMSA President and CEO Michael Gold
Michael Gold
7 Ratings

46 Employee Reviews

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  1. Helpful (2)

    Great Benefits But Slow To Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Analyst in Honolulu, HI
    Former Employee - Senior Systems Analyst in Honolulu, HI
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    For Hawaii, HMSA has some really great benefits and the salary was competitive with the other large IT apps within the state.

    Cons

    The IT organization was not always viewed as an integral partner in helping to solve and deliver solutions to business problems. As such, many times, the business felt that they had to "deal" with IT vs partner/collaborate with IT.

    Advice to Management

    Embrace your brightest and more innovative workers. Don't assume and expect that everyone is going to be a 3. If you only want average employees... That's what you're going to get.


  2. Helpful (2)

    systems analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Kalihi Kai, HI
    Current Employee - Systems Analyst in Kalihi Kai, HI
    Positive Outlook
    No opinion of CEO

    I have been working at HMSA (More than 10 years)

    Pros

    Not overly intrusive. ...people are nice

    Cons

    Somewhat patronizing. Low pay. Apparent instability at exec management level. Hard to maneuver through systems because security is so tight. Lack of training opportunities. Lack of real communication from management.

    Advice to Management

    Get off your high horses and get into communication with your people.


  3. Helpful (2)

    no growth options also little pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HMSA (Less than a year)

    Pros

    is a good learning environment job security

    Cons

    Slow decision making no many advancement opportunuties


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  5. Helpful (5)

    A Company Full of Jobs, Not Careers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HMSA (More than 3 years)

    Pros

    Good health care benefits Company is well-intentioned in trying to improve everything at once

    Cons

    Compensation is well under market average No attention to career growth or skill development Too focused on operational practices to adopt an innovative mindset Company doesn't empower anyone below an AVP position to make a decision Company cannot prioritize its initiatives, resulting in too many efforts being worked on simultaneously by resources that are stretched thin, resulting in none of them being completed with a high level of quality Disconnect between executives and everyone else

    Advice to Management

    Learn to prioritize initiatives Empower non-executives to make decisions


  6. Helpful (1)

    Production Control Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook

    I have been working at HMSA full-time (More than 10 years)

    Pros

    Medical, dental insurance, 401K and Free gym membership (as long as you fill out a wellness being survey:( <-- String attached.)

    Cons

    A lot of manual task... takes a while to automate stuff. Politics too much of it. Low pay. You need to pay tax if you win a gift card in Mahalo gram (very discouraging to fill one). Low bonus. Long parking wait into the building.

    Advice to Management

    As one of the big companies in Hawaii please provide College internship (scholar ship is good, but once they graduate, Hawaii's own does not have a working experience to compete with the H1B with masters or phd). Support Hawaii's goal 55 by 25. And do something with the Business politics.


  7. Helpful (2)

    Its a good place to work an 8 to 5 job but a difficult place to advance a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Honolulu, HI
    Current Employee - Business Analyst in Honolulu, HI
    Neutral Outlook
    Approves of CEO

    I have been working at HMSA full-time (More than 5 years)

    Pros

    Great employee benefits: Excellent health coverage, retirement plan, gym at the Honolulu office.

    Cons

    Company doesn't invest in developing its staff. No skills development or mentoring programs. Middle management is often neglected...little support for managers, directors, or junior vice presidents. Its a good place to work an 8 to 5 job but a difficult place to make advance a career.

    Advice to Management

    Provide more training and support for managers. Also look at your incentive program. It rewards longevity, not productivity. A small but telling detail is parking at the Honolulu office. People get parking based on how long they've worked at HMSA, not how well perform.


  8. Helpful (3)

    Work wasn't too bad, the management was not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers. Company continuing to evolve and become more involved in community.

    Cons

    Manipulative management with their own agenda. Inappropriate and unprofessional management styles.

    Advice to Management

    Be aware of your employees. They know more than you think they do.


  9. Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HMSA full-time

    Pros

    Great people and mission. Many long term employees. Excellent work atmosphere and location.

    Cons

    Worked for subsidiary so exposure and access to Senior executives was minimal. Not much effort to tie work of the mother-ship to that of the subsidiary. Little to no job training.

    Advice to Management

    Don't overlook the importance of the subsidiary work. Take more time with orientation and specialized job training. Tie opportunities to performance vs. longevity.


  10. Helpful (1)

    Writer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    HMSA is a good employer for many reasons. There are positions for a variety of interests. Underwriting, claims administration/processing, liaison to the physician community, IS, IT, credit union, finance and accounting, sales, marketing, lobbying, legal, fraud and abuse, and many more. Benefits are good although they used to be better and there are many talented people to work with.

    Cons

    Over the last 10 years, there have been so many retirements and a tremendous amount of knowledge has walked out the door. Unfortunately, there are gaps that exist and training of new employees has not kept up with the need for an informed and fully agile employee base. There are great people to do the work but the tools needed to develop into great employees are lacking. This creates backlogs of work which can lead to crisis management rather than well thought out planning and execution.

    Advice to Management

    Pay attention to and elicit feedback from employees from every job level including the mail room to claims processors to analysts to security, etc. HMSA is top heavy and the wisdom in the employee base should be tapped, trusted, integrated and respected to make for a company with high morale, appreciation for and honor to it so turnover, the highest cost to a business, is minimized and improves the well-being of this 75 year old business's bottom line.


  11. Helpful (1)

    Membership

    Current Employee - Membership Customer Service Representative in Honolulu, HI
    Current Employee - Membership Customer Service Representative in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HMSA full-time (Less than a year)

    Pros

    I get to work in a small room, with no help, and tell customers what I THINK they should do.

    Cons

    Management does not acknowledge when co-workers on their team are being picked on and are very narrow-minded in dealing with the obvious issues. Nobody in upper management addresses any issues and favor those who have been there long time. Name calling and ganging up on new people including temps is on going but constantly dismissed. what do I mean? I mean, that some of the men will call one of the female workers names that should be outlawed. Nobody listens when there is a legitimate complaint about the work environment, everyone there sticks together and complains about when a necessary change needs to be made in work relations...how to interact with othrr coworkers without being hypocritical, disrespectful, rude, complacent, and flat out condescending.

    Advice to Management

    Pay attention to what the new people say, who are observing with fresh eyes what is going on. Joking around aside, those things should not be said to another human being...watch to see who does the work and who sits back and takes the credit for "training" when the guy up for a promotion is doing and saying anything to kiss your behind...to get the promotion and the pay that goes along with it.



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