HMSA

www.hmsa.com

HMSA Reviews

Updated January 13, 2015
Updated January 13, 2015
26 Reviews
2.3
26 Reviews
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HMSA President, CEO, and Director Robert P. Hiam
Robert P. Hiam
4 Ratings

Employee Reviews

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  1.  

    Lots of company politcs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at HMSA full-time (more than 3 years)

    Pros

    There are wonderful people that work at HMSA and that's probably the reason I've stayed as long as I have, 3 years. The company is making a big effort to walk the talk and improve the work we do for our community, and the environment we work in. In the last year HMSA has started a rooftop garden, introduced a weekly Farmer's Market, and brought in an outside vendor that sells salads to make it easy for employees to eat a healthy lunch. HMSA values work / life balance and the importance of family.

    Cons

    The corporate culture is in the process of changing, but there are still about 50% of the company that has "this is the way we've always done it" or "that's not my job" syndrome. People are complacent and there are so many layers of management and approvals that it takes a REALLY long time to get anything done. There are a lot of middle managers that don't have the authority to make decisions.

  2.  

    Troubling Technology Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Analyst
    Current Employee - Senior Systems Analyst

    I have been working at HMSA full-time (more than 8 years)

    Pros

    Online training and some technical classes are available for those that take the initiative to learn something new. Uses mostly microsoft products and tries to keep up to date with the latest technology or at least more so than other local companies.

    Cons

    People here will greatly influence whether you stay or leave very quickly. There is a fair amount of workers that are stuck in their ways and don't budge, even if change will make things easier for everyone. IT teams are silos, each protecting their own kingdom. There is lots of politics being played...more so than actual work being done. Managers will hear you out if you have some issue but they won't do anything about it.

    Advice to ManagementAdvice

    Remove individuals that are under-performing and being difficult. Listen to your employees and do something if it's warranted. When you do nothing you lose trust and in some ways its disrespectful.

    Neutral Outlook
  3. 1 person found this helpful  

    Good launching pad for my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA

    Pros

    - large company with good benefits such as 401K, paid time off, health care insurance
    - lots of opportunities for mobility and advancement (except at the executive level)
    - working at HMSA provides you with an excellent perspective of the healthcare landscape.

    Cons

    - Depending on the department, work is demanding. 50-70 hours a week at the management level.
    - Healthcare reform, faltering partnerships, and declining Medicare reimbursement are putting the company at risk
    - Tends to not promote to upper management internally
    - Politics of the company are reminiscent of the show Game of Thrones

    Advice to ManagementAdvice

    - Home grow your executive leadership!
    - change your culture of distrust!

    Recommends
    Negative Outlook
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  5.  

    Large company with AWESOME coworkers and a wellness-centric environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media Coordinator in Honolulu, HI
    Current Employee - Social Media Coordinator in Honolulu, HI

    I have been working at HMSA full-time (less than a year)

    Pros

    The people who work here are great! Company is headed in the right direction, moving forward and improving. Many managers understand what you're going through, which they can help you get where you want to be.

    Cons

    Limited upward mobility but some opportunities to grow and some things move really slow.... That's corporate though, not much you can do about it.

    Advice to ManagementAdvice

    Say HI to everyone! We don't see them too often and it's nice to interact with everyone.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Provider Correspondence Representative

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI

    I worked at HMSA full-time (less than a year)

    Pros

    Benefits and time-off was great.

    Cons

    The compensation was less than average.

    Recommends
    No opinion of CEO
  7. 2 people found this helpful  

    Despicable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time (more than 5 years)

    Pros

    Some of the rank and file people were nice.

    Cons

    Evil senior executives covered in evil sauce with evil nougat centers.

    Advice to ManagementAdvice

    Repent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Do not work in Customer Relations!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Representative in Honolulu, HI
    Former Employee - Customer Relations Representative in Honolulu, HI

    I worked at HMSA full-time (less than a year)

    Pros

    Great cheap medical benefits
    Free in house gym
    Great people to work with

    Cons

    No work life balance. You are only allowed 11 unapproved days off. Meaning of your sick more than 11 times a year you get written up. So expect to be on phones talking like a frog and infecting all of your co-workers. This company does not offer sick leave at all! Vacation must be approved. You could ask for it 3 months in advance and it will probably be denied. Members are assessment and stress you out and call you names but you have to be nice to them no matter how they belittle you because we're constantly being monitored by our supervisors. Pay was average, but I could find a no brain job for the same amount.

    Advice to ManagementAdvice

    Pay your reps more maybe they'll stick around more than a year and you can save money on training new blood all the time. Higher wage sometimes makes it seem more worthwhile.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Stay away from the Membership Service Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time (more than 3 years)

    Pros

    * Shared online resources. You can learn new things on your own
    * Incompetent management. Yes, highly incompetent managers (almost all of them in Membership Service Department) can be a Pro at times and might make your job easier. Just go a bit technical or explain them in a language that they actually don't understand, they will approve without thoroughly questioning

    Cons

    * Salary will be low, hiring process could take Months!.. You will also not have the same dollar for dollar match/401 benefits anymore, as the rest of the staff who were employed before 2014 will maintain their good old benefits
    * You are never appreciated, even if you work long hours every single day. Virtually no work-life balance, even HMSA HR will claim so. Get ready for working 10+ hours a day, working on the weekends and not getting compensated for any extra work
    * Managers are narrow minded, have no vision, and they actually never get along among themselves. Especially the female managers are often jealous of anyone who advances in their career, they work effortlessly to put anyone who threatens their position down behind closed doors (you can hear everything they talk behind semi open cubicles and doors on the floor)
    * No real organizational structure and no one in supervisory level take accountability, instead they always blame Specialists or others down the chain. You are always on your own
    * Information hoarding and selfish practices. Certain well known people who have been working there 10+ years always know everything first but never share the important changes, policies, or any new information with others, so that they would get the credit and become indispensable. Management, Senior Analysts and even some Specialists are never team oriented, but always look after themselves
    * Politics, politics, and more politics

    Advice to ManagementAdvice

    The Membership Service and F&A Departments are the Flagship departments for sinking HMSA to the ground. A complete overhaul of these departments and replacing their over compensated incompetent managers by C-level executives is needed

    Doesn't Recommend
  10. 1 person found this helpful  

    Smoke and mirrors: What you should know if you're applying to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time (more than a year)

    Pros

    They have an extraordinary PR team to record every positive experience that their employees go through and post it on social media. The company has a notorious reputation for burning out their employees so don't believe that positive happy experiences are a norm for employees. The company knows how to squeeze every drop of energy out of their workers through private one-on-one talks.

    Cons

    It is clearly communicated that employees are disposable. Management is, and always will be, untouchable. HR does not respond to multiple complaints within a department for some reason.... and they themselves have high turnover. A vast majority of employees will last 1 year or less. The company runs far too lean and having high turnover does not help an existing team in any way. If you work here, you will never feel appreciated.... it's one of the ways management can push existing workers to churn out more and more work until they quit due to burnout. Once again, It is clearly communicated that employees are disposable.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI

    I worked at HMSA as a contractor (more than a year)

    Pros

    HMSA has a very complex work environment where the user was provided with the proper tools to be able to learn better. The resources were provided in a timely manner in order to deliver the project on time.

    Cons

    In the beginning of the projects it is a laid back work environment, whereas towards the end the project becomes very chaotic and complex. It lacks group cohesiveness and lack of organization.

    Advice to ManagementAdvice

    Provide staff with more resources and proper training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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