HMSHost
2.7 of 5 158 reviews
www.hmshost.com Bethesda, MD 5000+ Employees

HMSHost Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.7 158 reviews

                             

65% Approve of the CEO

HMSHost CEO Tom Fricke

Tom Fricke

(23 ratings)

38% of employees recommend this company to a friend
158 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Good pay, good union insurance, free lunch"
    in 11 reviews
  • "Free food, hire everyone who interviews"
    in 8 reviews
Cons:
  • "Managers are used as expendable barriers between associates and upper management"
    in 9 reviews
  • "80 per month in union dues and parking fees"
    in 5 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

learning

Senior Operations Manager (Current Employee)
Atlanta, GA

I have been working at HMSHost full-time for more than 5 years

Proslife balance and personal growth

Consthe life of working at an airport

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Great employees

Anonymous Employee (Former Employee)

I worked at HMSHost full-time

ProsCan be a Fun enviroment

ConsYou need to promote within

Advice to Senior ManagementLook at your current employees and develop them

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Great fast pace environment where you can learn how to manage a ultra high volume establishment.

Sous Chef/Assistant Manager (Former Employee)
Seattle, WA

I worked at HMSHost full-time for less than a year

ProsLearned how to pay cut losses and maximize profits in one of the main restaurants under the companies umbrella.
Great diverse work environment
Great HR department
Really personable. It really felt like the company cared about its employees.

ConsUnion shop. From a managerial perspective, this can be hell.

Advice to Senior ManagementAdvice managers and supervisors to take more accountability for employees that use their seniority status in the union to basically be immortal to anything.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

great job in your a college student

Starbucks Barista (Current Employee)
Tampa, FL

I have been working at HMSHost full-time for more than 3 years

Prosflexibility of work schedule while you attend school

Consno tuition reimbursement for some locations

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Fast and Fun Paced but had no real advancement opportunities.

Anonymous Employee (Former Employee)

I worked at HMSHost

ProsThe hours are pretty favorable for restaurant management. High paced environment. Everyday is an adventure since people are from all over the world.

ConsCompensation would be one thing I would say. When big wigs came around most managers would act like they're helping but not always like that. Most pretty lazy.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Bartender

Server/Bartender (Current Employee)
Los Angeles, CA

I have been working at HMSHost full-time for less than a year

ProsYou have the opportunity to meet and greet with a wide range of people, the management team are very helpful, and there is room for advancement if you work at it,

Consyou have to stay out of negative personal opinions.

Advice to Senior Managementtry and have meetings with employee's when setting up a new Business, so that everyone is on the same page at the same time.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Once you get used to their policies, it's an okay place to work.

Anonymous Employee (Current Employee)

I have been working at HMSHost part-time for more than a year

ProsGreat working environment. The hourly pay is usually enough to cover all taxes and you walk at the end of your shift with your credit card and cash tips. No tip pools. A chance to recruit repeat guests.

ConsAfter almost 2 years of service, they are disinclined to hire on full time employees. Therefore, no real benefits.

Advice to Senior ManagementThey lack in a supporting roll for employees, are very slow to pass along pertinent information (if at all) that employees need to be successful and the best they can be in their positions. No kudos for a job well done, just reprimands for the tiny things that may have been missed in the rush of the day. And again, full time status is a dream. No matter how excellent you are at your job, they don't care whether you stay or go. Management is quick to lay internal problems on associates when it is clearly a lack of organization, and breaches that clearly exist in other areas.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

a crap house

Utility Worker (Current Employee)
Milwaukee, WI

I have been working at HMSHost full-time for more than 3 years

Proslove the staff can always talk to my co-workers

Constrying to get along with management

Advice to Senior Managementtry treating your employees with respect and appreciate the work they do and perhaps they may start caring again

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good Company, had trouble figuring out its identity while I was there

Anonymous Employee (Former Employee)
Charlotte, NC

I worked at HMSHost full-time for more than 8 years

ProsThey provided good benefits including a meal during your shift. When location mgmt. was focused on the employees they were treated really well and rewarded well. Pay was average for the work being done.

ConsSenior management did not visit often but when they did they did not do so in a remotely positive manor. You were yelled at in front of coworkers and customers.

Advice to Senior ManagementNow that the company has made some drastic changes, hopefully things will get better.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

not too bad yet

Station Attendant (Current Employee)

I have been working at HMSHost part-time for less than a year

Prossteady work, management seems to consider the fact that you are working for poverty level wages

Consonly time will tell, low wages

Advice to Senior Managementbe managers

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for HMSHost? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at HMSHost reviews and ratings — including employee satisfaction and approval rating for HMSHost CEO Tom Fricke. All 158 reviews posted anonymously by HMSHost employees.