HPS Reviews

Updated October 9, 2014
Updated October 9, 2014
37 Reviews
2.7
37 Reviews
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Jeff Bak
5 Ratings

Employee Reviews

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  1.  

    Good business model, poor execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at HPS

    Pros

    Colleagues are collaborative and helpful. Made many friends here. The service thee company delivers to it's clients is valued and we do it better than our competitors.

    Cons

    Management is terrible; in it for themselves and treat employees like a discardable component. Benefits are ok but. Of great.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't know why they are still in business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Tampa, FL
    Current Employee - Analyst in Tampa, FL

    I have been working at HPS full-time (more than 10 years)

    Pros

    A number of my co-workers are talented people who want to do the right thing. Flexibility and opportunity to work from home are appreciated. Frontage Road location is a good central location to work at.

    Cons

    Almost everything else. Salaries are low. Benefits are not good (except the PTO, which is decent). Management is way out of touch with reality, and never seems to learn from the mistakes they make. Company is ridiculously top-heavy, and they keep on hiring executives. Morale is continually low - and no one seems to care. Every project is implemented by the seat of their pants...with the same disastrous results and the same dissatisfied customers. They continue to hire people to make a difference, but then they don't allow them to. Overall, it is not a place you can feel successful, no matter how hard you try.

    Advice to ManagementAdvice

    Wake up - stop listening to the people who got the company into this situation, and start listening to the people who actually do the work every day. Stop spending the money so stupidly, and invest in BRAND-NEW systems, not band-aiding the crappy systems currently in use. Perhaps invest in the people actually doing the work and trying to make a success of your ridiculous commitments and poorly planned projects. Enjoy spending your ridiculous salaries and bonuses while the company is going down the tubes. FYI - HPS is a joke in the IT and Insurance industries - and so are you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Great Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at HPS full-time (more than an year)

    Pros

    Excellent People, many hardworking professionals investing 100% of their skills.Great potential to become a fortune 500 company.

    Cons

    Compensation could be better, no incentives, wrong people in leadership positions, could be a career killer if you fall in the hands of the wrong manager.

    Advice to ManagementAdvice

    Consider better compensation or incentives for employees with a long commute having to travel back and forth between Frontage and Lakeview Locations.

    Recommends
    Neutral Outlook
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  5.  

    Pockets of great individuals trying to do their best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at HPS full-time (more than 3 years)

    Pros

    Smart and supportive co-workers trying to do their best in an ever-changing environment.

    Cons

    Lack of direction, support, promotional opportunities and salary increases from above.

    Advice to ManagementAdvice

    Pick a direction and go.

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    IT is not high tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department in Tampa, FL
    Current Employee - IT Department in Tampa, FL

    I have been working at HPS full-time (more than 3 years)

    Pros

    Hard working people and most are helpful. There are still a few scattered good, trustworthy managers there but they are leaving as are the quality employees.

    Cons

    They will go back to a rejected idea after about two years and expect the person who had the idea to work OT on that idea. Regular hours AND OT are still reserved to putting out fires of what management decided to use instead of listening to that idea two years prior. If the idea was designed to use .Net, however, you'll have to somehow do it in Java or some other technology the company won't have to pay for.

    Talent is leaving and they're bringing in new talent which is why they're hiring so much.

    There is one team lead who will literally scream at her subordinates and can be heard by other departments yet nothing is done about her. This is a real moral killer in a company where moral is already low.

    Advice to ManagementAdvice

    Is advice really helpful if they don't listen? Instead of rejecting ideas, make the person think you actually value them as an employee and at least pretend to be interested and throw them some kind of bone to make them feel that you're loyal. But I guess that's kind of hard when you're too cheap.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Harrington Health

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Programmer in Westerville, OH
    Current Employee - Computer Programmer in Westerville, OH

    I have been working at HPS full-time (less than an year)

    Pros

    Small Company, Small minded culture.

    Cons

    Very unfriendly to US Born minority workers. Very poorly ran. Horrible place to work.

    Advice to ManagementAdvice

    Stop looking for your employees to make a decision on who stays and who leaves the company.

    Doesn't Recommend
  8. 2 people found this helpful  

    All pain without the growing.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer in Tampa, FL
    Former Employee - Web Developer in Tampa, FL

    I worked at HPS full-time (more than 3 years)

    Pros

    Close to home. Most co-workers are willing to help. Some managers who put in their notices continue to help others before they leave.

    Cons

    Cheap cheap cheap cheap!!!!! This company is CHEAP!

    Only the privileged get rewarded or the opportunity to grow. If you're not one of the privileged don't bother taking classes unless it's to get out of HPS because they will not give you the opportunity to "grow". They say they will but it's NOT TRUE!

    If you want to change groups and you're qualified for the position you'll have to wait and find out if the manager of that group has a friend they want hired in front of you. Sometimes they won't even post the job, they'll just hire someone new (a friend or relative) for the group.

    Technology is OLD. About 15-20 years old. And if it can be done with several hundred lines of code in a batch file then that is great!

    They make no effort in keeping employees who turn in their notices. They like to say they're growing and constantly hiring. This is because of everyone who is quitting!

    Advice to ManagementAdvice

    You're failing! How many years has it been now that you decided to move in another direction? You're not fooling anyone. When the economy starts to improve you better be prepared for a mass exodus.

  9. 3 people found this helpful  

    Poorly executed strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer in Tampa, FL
    Former Employee - Web Developer in Tampa, FL

    I worked at HPS as a contractor (less than an year)

    Pros

    Other colleagues are generally very helpful and knowledgeable.

    Cons

    Software code base is unwieldy. Very cumbersome development process. High turnover rate.

    Advice to ManagementAdvice

    Focus on making it a better place to work for IT staff. Improve work-life balance. Introduce programs for continuing education and advancement.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Not a "World-class" Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer/Analyst in Tampa, FL
    Former Employee - Programmer/Analyst in Tampa, FL

    I worked at HPS full-time (more than 3 years)

    Pros

    Abundant growth potential in the industry. Opportunities are limited only by management's imagination. Senior Management seems to be anticipating significant growth based upon the number of executives.

    Cons

    Management's imagination is limiting opportunities. Consultants are brought in to tell them what other companies are doing, rather than listening to employees' innovative ideas.

    Advice to ManagementAdvice

    Stop building a management structure for a company 5 to 10 times the size. Too much of the limited amount of money available is being used to pay unnecessary VP salaries.

    On the other hand, before you can grow the customer base you must strengthen the infrastructure to support the customer base you have. When no one can do their jobs because the system is so bogged down by month-end processing, it isn't helping anyone.

    Learn to cut your losses. When an obviously terrible choice is made for a software package, admit it, get rid of it, and move on. Don't continue to pour good money after bad. You can probably better afford to get a more expensive package that works than spending an unknown amount trying to get a poorly designed, poorly written, and poorly chosen package to do what you need.

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    Senior Management Doesn't Get It!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL

    I worked at HPS full-time (more than 5 years)

    Pros

    Lots of very hard working, caring employees. Employees really pull together whenever there is a personal crisis of a coworker. Lots of institutional knowledge. Some departments still have the "small company" feel to them.

    Cons

    Senior Management doesn't understand enough about the day-to-day operations. They think they get it because some came up through the ranks, but times have changed & they have not kept up. The right hand doesn't know what the left is doing. There doesn't seem to be anyone, at the top, who has a grasp on what is going on within the entire organization. They just seem to put out fires. No overall vision. Favoritism abounds. They keep certain staff members because they are well "liked" not because of their abilities. They promise new customers the world & then task the rank & file to make it happen when the resources are not available. Many employees are grossly overworked.

    Advice to ManagementAdvice

    Get beyond your enormous egos and look at what is best not only for the business AND the employees who are your greatest asset. Stop making promises you can't/don't keep. Get out of your offices & meet with the employees, but not as a PR job, but rather to really listen & make the necessary changes. It is a shame that many of your good employees have left because you hear one story in the quarterly meetings, but in reality something else happens. You need to rebuild trust in Senior Management and I don't think this can happen with the 3 long time "leaders" who have been there forever.

    Doesn't Recommend

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