HPS Reviews

Updated June 26, 2015
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55 Employee Reviews

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  1. Helpful (1)

    Salesforce developer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HPS

    Pros

    Good salary, great place to learn

    Cons

    Bad management, unfriendly people, aaa


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at HPS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast Paced environment
    Everyone is very respectful
    Moving to Agile

    Cons

    Nothing specific. No Outings or not too many social activities.
    No much internal trainings available to improve our skills.

    Advice to Management

    Nothing


  3. Helpful (2)

    Unappreciated employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Analyst
    Former Employee - QA Analyst

    I worked at HPS full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The team of people I worked with were very nice.

    Cons

    Long hours and management expected employees to work the long hours on a regular basis

    Advice to Management

    Hire more employees to handle the workload instead of expecting employees to work long hours. Appreciate your employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    unorganized, lack of leadership, too many VP's and wanna be's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Tampa, FL
    Current Employee - Customer Care Associate in Tampa, FL

    I have been working at HPS

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    9-5 M-F regular hours. got your own small desk/cubicle. co workers are cool, cafe was expensive.

    Cons

    lack of training, throw you everywhere they need you, expect you to know everything without being trained properly.

    Advice to Management

    invest in your folks. train them and don't just throw them in the fire and expect them to handle everything.


  6. You Make a Difference

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Tampa, FL
    Former Employee - Programmer Analyst in Tampa, FL

    I worked at HPS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company values and recognizes its employees. Top management are incredibly smart.

    Cons

    Still adjusting to change from steady enrollment to ACA-based cycle results in more right-sizing than in the past.

    Advice to Management

    Keep up the forward-thinking vision.


  7. Call Center Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at HPS

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay was ok. The work shift was nice.

    Cons

    Management try to hold a conversation with you while you are on the phone with members. They will add ovetime to your schedule at anytime. They will make working Saturday and Sunday mandatory with or without your consent. Leadership team keep there head up management butt and get as much knowledge as a chewed up fruit loop. While you on the phone they pass around the same bagals they served weeks ago. There is no guarantee we will have a job next open enrollment.


  8. Helpful (3)

    Totally Disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer/Analyst in Tampa, FL
    Former Employee - Programmer/Analyst in Tampa, FL

    I worked at HPS full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule, good work from home policy, coworkers care about one another, decent pay

    Cons

    Disorganized, no real priorities set, clueless help desk, very high turnover, often called off hours to fix things, not enough money in IT budget

    Advice to Management

    Treat employees better, more money for IT, less off hours work, better health plans, company values need work since people are overworked


  9. It is a great company to work for. And I loved it there while I was there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Tampa, FL
    Current Employee - Customer Care Associate in Tampa, FL

    I have been working at HPS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You can expand your knowledge about health care and the pay and benefits were nice

    Cons

    there.There were not many challenges to me because I have wealth with all types of customers before


  10. Helpful (2)

    Continually getting worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Tampa, FL
    Current Employee - Analyst in Tampa, FL

    I have been working at HPS full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice location and good flexibility.

    Cons

    Company has NO ethics. Management lies to your face constantly. Employees are not valued at all...they are considered dispensable. Pay is below average.

    Advice to Management

    Try listening to the employees...they actually have valuable information to share. However, if management doesn't listen on the job, they probably won't listen here.


  11. Helpful (2)

    Customer Care Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Tampa, FL
    Current Employee - Customer Care Associate in Tampa, FL

    I have been working at HPS full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is ok... Team-mates are great... so are some of the supervisors

    Cons

    QA is nit-picky if you are from another part of the country and you have an accent they will knock points off for the way you annunciate a word... I don't think they have ever been on the call floor taking customer calls ... Supervisors have favorites they give special projects to... Poor work ethics .. doesn't care about the customers.. will add mandatory overtime same day and not able to get out of it even if family out of state are visiting... 1 10 minute break and 1 15 minute break and a 30 minute lunch where is the other 5 minutes of the first break.. poor ergonomics .. there isn't any...no keyboard tray.. desk sits to high extremely uncomfortable... programs don't work half the time.. each department has a different program and the systems do not talk to one another... so emails have o be sent to have everything updated..

    Advice to Management

    get better equipment, and office furniture... better pay...better software programs... regulate the temperatures ...



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