HSBC Mortgage corp Reviews

Former Employee – worked at HSBC Mortgage corp as a contractor for less than a year

Pros – Great teams to work with.

Cons – Contract employees were moved around frequently.

Advice to Senior Management – Hire full time employees as often as possible.

Yes, I would recommend this company to a friend

Current Employee – been working at HSBC Mortgage corp full-time for more than a year

Pros – Hours can sometimes be flexible based on your department
Great people to work with
Potential to move up quickly with hard work

Cons – The fact that PHH is taking over most of this company in Buffalo has morale at a pretty low level. Future positions are unsure, along with some other disappointments, but from what I can tell they are mostly problems from PHH's side.
A lot of temporary workers right now means there can be frustrations dealing with high-turnover departments not fully knowing what they're doing. Again, it's just the situation the company's in and not much they can do about it.
Every second of your day is managed by a company system to calculate productivity- better not daydream too much

Advice to Senior Management – I see the value in keeping productivity numbers high, but don't let it mean you sacrifice quality or causing problems for employees.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at HSBC Mortgage corp full-time for more than 7 years

Pros – HSBC had a good corporate culture overall. Employee growth was encouraged through company paid trainings, as well as, tuition assistance. There were good benefits, quarterly financial incentives, and a decent time off program.

Cons – Upgrades were not always communicated properly creating user issues and problems within the department that was responsible for resolving them. Favoritism within certain groups pulled down team morale.

Advice to Senior Management – Stop letting your personal dislike impact your employee's reviews.

Yes, I would recommend this company to a friend

Current Employee – been working at HSBC Mortgage corp full-time for less than a year

Pros – Relaxed atmosphere, good bonuses, lots of overtime available, not open 24/7, cafeteria, clean, ample parking, good location, nice lobby, security.

Cons – I was hired as a collections rep II. From what was blatantly said by senior management HSBC is liquidating their mortgage portfolios and there are no plans to generate new ones. They have been fined for regulation violations (predatory lending) and are looking to sell the portfolio altogether. This has already been done w/ their credit card portfolio. The time frame given 'long term' was three years, so don't plan on being there long. I believe HSBC is a wonderful company to be employed with, if you are in a higher up position. For collections and customer service they're simply hiring bodies at this point to help liquidate the portfolio before it is sold. This has led to very lax employment requirements, in my training class I witnessed racial slurs "that's just one more white person I can check off my list, I don't like them anyway", obscenities, markers and such being thrown, passing gas loudly and purposely in the elevator, and sexual comments as well. I believe there would be less disorder in a prison yard. The employees who have been there for a while seem to be equally disgusted in the new-hire classes. One last thing, the dress code is neither interpreted or enforced, much of the time I felt as if I was in a club; abundances of cleavage, spandex, six inch platform heels, bamboo earrings, bright orange hair, tattoos,etc. (see posted pic). If you are at all looking for a job that utilizes skills or education go elsewhere. If you're looking to get in and out and make some fast money in the next couple years then this would be a good place for you (the job itself isn't that bad if you can make it through the god-awful subjugation of the training class).

Advice to Senior Management – I get it, hire the bodies, get the money, and jump ship before it sinks. However, trainers should make it a point to report/reprimand behavior such as the above; racism, sexism, bigotry, and foul and vulgar language=liability.

No, I would not recommend this company to a friend

Former Employee – worked at HSBC Mortgage corp full-time for more than a year

Pros – Casual dress code, ok wages

Cons – With all the changes going on, the higher ups kept everyone in the dark

Current Employee – been working at HSBC Mortgage corp

Pros – The pay was decent, the management was supportive

Cons – Sometimes it was difficult to get a straight answer on some items,

they sold it.

Advice to Senior Management – bye

Former Employee – worked at HSBC Mortgage corp

Pros – Great benefits chance to grow in your career and extensive training opportunities

Cons – Underwriters and Processor Associates act as if everything should be handed to them on a silver platter. The people who have been with the company for less than 5 years have a better outlook than the 20+ year-still-in-the-same-job-because-of-their-own-lack-of-motivation-and-constant-whining. That really was the worst part of working there.

These "old timers" act as if their is a conspiracy, when management breaks their necks trying to keep people happy...which is absurd. It makes for an undesirable, high school like atmosphere that makes you dread coming to work. My advice - get rid of the complainers and start fresh with people who appreciate the fact that they have a job.

I have never worked for a company where mangement goes overboard like this trying to keep staff happy. Gift cards, free lunches, lots of meetings and an open door policy and the funny thing is, the biggest complainers probably get the least amount of work done, yet expect the world to be handed to them.

THAT is why morale is rotten. It is the staff not management that needs to be fixed.

Advice to Senior Management – Stop bending over backwards for staff that will complain no matter what you do. You are doing your best and realize that the associates who have not taken personal responsibility to develop their own career will never be satisfied.

Current Employee – been working at HSBC Mortgage corp

Pros – Good benefits , Very good website

Cons – Zero growth, hr is in India so is tech support

Advice to Senior Management – Look at chase and wells fargo

No, I would not recommend this company to a friend

Current Employee – been working at HSBC Mortgage corp

Pros – Good 401k match at HSBC CML

Cons – Work/Life balance, Senior Managemen attitude. Horrible atmosphere.

Advice to Senior Management – Dump CML and leave America.

No, I would not recommend this company to a friend

Current Employee – been working at HSBC Mortgage corp

Pros – great benefits
good training
friendly co-workers
pay was very competitive

Cons – Underwriting could not keep up with the volume being brought in
to much red tape and policy changes for admin staff to get through

Advice to Senior Management – more paperwork does not mean, more efficient. Find ways to be more efficient... look to lower level for advice to make their jobs easier, and flow quicker. Have better communication with the field.

Yes, I would recommend this company to a friend