HSN

  www.hsni.com
  www.hsni.com

HSN Reviews

Updated November 16, 2014
Updated November 16, 2014
180 Reviews
3.3
180 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
HSN CEO Mindy Grossman
Mindy Grossman
117 Ratings

Review Highlights

Pros
  • Able to work at home, lots of addition resources, discount on products (in 33 reviews)

  • Good employee discount (but I refuse to shop here due to low morals) (in 17 reviews)


Cons
  • You have to work hard to achieve work-life balance (in 7 reviews)

  • Little room for advancement in the training and development dept, (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Flexible Work Schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HSN Work At Home Sales Representative in Nashville, TN
    Current Employee - HSN Work At Home Sales Representative in Nashville, TN

    I have been working at HSN full-time (more than an year)

    Pros

    Incredibly flexible especially if you're able to work from home. You can sign up for OT when it's available and cancel almost right up until the hour last minute if plans change. Coworkers are friendly.

    Cons

    You work every holidays and every weekend.
    Your monthly reviews are always based off one or two phone calls out of hundreds, so you always have to be on your game.
    You deal with perverts who call in for cheap trills.
    You have to be constantly apologizing; "the customer is always right" is VERY big.

    Advice to ManagementAdvice

    More product education during the actual training portion. At least on the brands.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Sales/Service Representative in Nashville, TN
    Former Employee - WAH Sales/Service Representative in Nashville, TN

    I worked at HSN full-time (more than 5 years)

    Pros

    HSN won't terminate you for little to no reason. Management really works at fulfilling employee suggestions by continuously improving procedures and applications. Work-at-home positions offered in certain states. HSN keeps up with technology like Facebook, Twitter, mobile apps, etc. Annual employee sale with great prices. Great employee discounts at HSN outlets in FL. Annual employee meeting/luncheon which included games, prizes, giveaways and free samples.

    Cons

    HSN gives small raises. Training could be longer to avoid many mistakes which other employees may have to try and correct. I worked in Customer Svc and most CS reps didn't notate customer accounts, this should be required to assist customers more efficiently. No advancement opportunities besides Customer Svc and Supervisor positions. I switched to CS because Sales became too repetitive, CS was more challenging but I was ready for a change by then. CS reps don't have as much time off the phones as Sales due to higher call volume. This prevented me from taking most of the online learning courses. It was very difficult finding information on the intranet when assisting customers due to the vast amount of information.

    Advice to ManagementAdvice

    Offer more opportunities to advance, and training for those positions.

    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good place, if crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in Saint Petersburg, FL
    Current Employee - Leader in Saint Petersburg, FL

    I have been working at HSN full-time (more than 3 years)

    Pros

    All about positive, can do attitude. People here care, work hard, and want to accomplish things. We get to work on cool, crazy things that are fun--and great resume builders.

    Cons

    Rate of change. Executive whims, eleventh hour "realizations" that something needs to be completely different.

    Advice to ManagementAdvice

    Trust people you hired to do their jobs. Before you say, "just change it" think about the spin you will create, and the salary and hours going into something that isn't solving more meaningful problems.

    Approves of CEO
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  5. 1 person found this helpful  

    A great employer to work from home but not looking for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HSN Work At Home Sales Representative in Saint Petersburg, FL
    Former Employee - HSN Work At Home Sales Representative in Saint Petersburg, FL

    I worked at HSN part-time (more than an year)

    Pros

    Flexible work schedule, 90% of the time overtime opportunities are avail that you can schedule yourself with 15 mins notice. Great benefits. Very upbeat and happy company

    Cons

    Pay is around $10 w very small commisions of 25cents to $1.25 per upsell. Upsells average about 70 if your part time. Trading shifts are hard and you usually are scheduled to work on holidays and at least one weekend day. Very little opportunity to advance.

    Advice to ManagementAdvice

    Supervisors and team leaders generally have no say, they have to follow corporate policy who are not personable at all or understanding. Very black and white, by the book.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    It's a good company but when you start out in a loan position it is extremely difficult to be made permanent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Not Saying in Saint Petersburg, FL
    Current Employee - Not Saying in Saint Petersburg, FL

    I have been working at HSN as a contractor (more than an year)

    Pros

    Great discount, good benefits for the permanent worker.

    Cons

    Was in a loan (temp) role, worked my butt off never made permanent. Moved to another temp role, same thing. Customer service is a good job and management is fair but pays NOTHING compared to other customer service jobs.

    Advice to ManagementAdvice

    Raise the salary, seriously. NO ONE can live on $11 an hour!

    Recommends
    Positive Outlook
  7.  

    80 Hours a week is no fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Picker in Roanoke, VA
    Current Employee - Picker in Roanoke, VA

    I have been working at HSN full-time (less than an year)

    Pros

    No pros slave labor. Management will work you 80 hours a week.

    Cons

    Bad work/life ratio. All i did was eat sleep work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good benefits and people to work with but not so good if you're a male.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Assistant in Saint Petersburg, FL
    Former Employee - Merchandise Assistant in Saint Petersburg, FL

    I worked at HSN as an intern (less than an year)

    Pros

    Great benefits and nice people to work with and a dynamic and exciting atmosphere.

    Cons

    Interns are not paid and are typically excluded from the major events of the team they are working with. This can present a large problem in communication with team members. Also, all work is taken for granted by interns because they are not paid. HSN is also not a good place to work if you are a male. It is a female dominated environment and you do not get the same approval or notice as your female coworkers.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    at home customer service rep

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HSN (more than 5 years)

    Pros

    Making my own schedule training and time off is great even though it is without pay

    Cons

    The demands on certain areas-Have worked for 7 years love it but need to go back home and now am told they do not do business there but you still accept orders from there

    Advice to ManagementAdvice

    Old employee should be grandfather in so they can keep their jobs

  10. 4 people found this helpful  

    This place has more cons than pros.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Buyer in Saint Petersburg, FL
    Former Employee - Assistant Buyer in Saint Petersburg, FL

    I worked at HSN full-time (more than 3 years)

    Pros

    There are some really great people that can teach you a great deal about this industry. You will also get the opportunity to meet some important industry celebs and company owners. The discounts and gratis doesn't suck either.

    Cons

    There are lots of bad apples. And it's difficult to identify who they are right away. The HR department is practically corrupt. They do not follow the Labor Laws and really are not on the employee's side. Be warned.

    Advice to ManagementAdvice

    Protect and value your employees as much as you value the company itself.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Sr manager research

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HSN

    Pros

    It was close to Tampa. There was some opportunities for research to make an impact. Senior management was in a different place

    Cons

    Sweat shop- no true care for employees. Was a time when there was a lot of transitions as an organization

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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