HSN Reviews

Updated June 29, 2015
227 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

227 Employee Reviews

Sort: Popular Rating Date
  1. Planning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Show Planner/Assistant Merchandise Planner in Saint Petersburg, FL
    Current Employee - Show Planner/Assistant Merchandise Planner in Saint Petersburg, FL

    I have been working at HSN full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    CEO is well respected and community leader. 24/7 environment can be exciting and different then traditional retail

    Cons

    Depending on the area, long hours are expected.


  2. Great company, I just had bad luck.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL

    I have been working at HSN full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good company, CEO is super progressive and is sending the company in the right direction. There are a lot of opportunities. Lots of excitement and events that go on. Most people are friendly

    Cons

    I have been there about a year and a half and I am on my 8th supervisor. I have been moved to another supervisor for every reason possible. One got fired, one got promoted, one changed their shift, another 2 were temporary, and I even got kicked out of a team because it "got too big" (it was actually my first supervisor's team that I was kicked out of) and I was somehow the odd man out. Even though I had OUTSTANDING stats for more than a year, my stats have dropped the past 3 months from a quality specialist who says my "voice" isn't up to her standards so I keep failing my qualities now and I again have a new supervisor that I feel doesn't believe in my abilities because all she just wants to do is agree with the quality person I have been stuck with.

    I am honestly heartbroken. I have family that works here, and I have done everything I can to make it work. But I just keep getting shuffled around while no one knows I exist, and then one day I woke up, and someone tells me to forget all the good stats I did before because it was all wrong and I need to change if I want to stay with the company. I have never felt like such a failure at any job I had, I always exceeded at everything I ever worked for.

    I never thought I would fear of my job security. The only reason I came here to write this is because I don't think anyone will ever know the experience I have had since I am completely invisible here. I am the only one I know at HSN that has been dumped through so many supervisors

    even though the past 3 months have been horrible, the first year was great.

    Advice to Management

    Take better care of your new employees. Don't keep moving them from supervisor to supervisor and then put all the blame on them when an over zealous quality person becomes over critical of the "voice" of someone when they do and say all the right things and work hard to make the company happy


  3. They make you work for it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Resolution Specialist in Saint Petersburg, FL
    Current Employee - Service Resolution Specialist in Saint Petersburg, FL

    I have been working at HSN full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits
    Nurturing call center environment
    Room for growth
    Learning opportunities
    Flexible schedules available
    Coworkers

    Cons

    Opportunities for advancement are competitive and more rare than not


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL

    I have been working at HSN full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits, good PTO allowance

    Cons

    their expectations for call handle time are ridiculous, their quality standards they expect do not allow you to maintain your expected call time because there are so many, they do not appreciate their representatives, very high stress job

    Advice to Management

    Increase the call handle time expectations, get rid of ridiculous quality standards that do not improve the customer experience, make hiring process fairer


  6. Overworked and Underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Customer Service in Saint Petersburg, FL
    Former Employee - Work At Home Customer Service in Saint Petersburg, FL

    I worked at HSN full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can work from home, good benefits, lots of paid time off.

    Cons

    There are lots of calls, most days over 100 calls per day. Sometimes no time to breath or get a drink of water in between callers. There is an AHT associated with every call, and sometimes you have to be on hold for a supervisor, if you need assistance with a caller, this causes your AHT to increase, also if you have a long call, and it goes into your breaks or lunch time, you are penalized for this, going against your compliance time for the day.

    Advice to Management

    Work at home employees are largely forgotten about, they don't get perks, such as free vendor samples, food samples from cooking shows, opportunities to participate in on campus wellness programs, etc.

    Also HSN needs to have more advancement opportunities for Work at Home employees. Currently the only Work at Home opportunities are Sales or Customer Service, there are several positions on campus that could be Work at Home positions.


  7. Helpful (1)

    Discrimination

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HSN

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good salary and benefits for area

    Cons

    Age and appearance discrimination. Changing direction.

    Advice to Management

    Look for real input and involvement from employees - don't always look for agreement. You need to have serious live (not computer generated) classes regarding mutual respect in the workplace - this must include you top levels of senior management.


  8. Nowhere to go

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HSN

    Pros

    HSN is a great place to get experience and work with mainstream talent.

    Cons

    No way to move up. There are people in positions that have no plan of ever leaving and don't care about getting promoted. For those that are under them, it makes it impossible to obtain growth. Didn't receive one performance review in the 3.5 years I worked there.


  9. One of a Kind

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Assistant in Saint Petersburg, FL
    Current Employee - Merchandising Assistant in Saint Petersburg, FL

    I have been working at HSN full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Home shopping network is a not a typical retailer and drives business through 24hr TV programming, offering customers a wide variety of products and information. Therefore as an employee I am able to experience a different view of retailing, be involved with designers, brand launches, collaborations, work with many in-house departments, and enjoy many benefits. It is a great place to get your merchandising career started.

    Cons

    Work demands do not meet compensation.


  10. Climbing the ladder to nowhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Accounts Specialist
    Former Employee - Customer Accounts Specialist

    I worked at HSN full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easy work, no accountability, lots of overtime

    Cons

    Promotions are not discussed with IT or customer service to see if they are actually possible in the system

    Advice to Management

    Force communication between departments


  11. Great Company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HSN

    Pros

    Really good company to work for.
    Training is awesome and very informative.
    This job is very easy and a convenient way to make a little cash.
    Supervisors are great.
    Its fun here.

    Cons

    Nothing really, everything is good.

    Advice to Management

    Keep up the good work!



Showing 227 of 233 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.