HUB International Reviews

Updated March 25, 2015
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3.1
75 Reviews
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HUB International Chairman and CEO Martin P. Hughes
Martin P. Hughes
38 Ratings

Pros
  • The work/life balance is a lot of talk and very little reality (in 5 reviews)

  • worked there for 3 months, good people, trainer was patient and helpful (in 5 reviews)

Cons
  • Work/life balance does not exist except for senior management, although there is a lot of talk about it (in 3 reviews)

  • Low Pay, High stress volume of work, (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Fine place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager
    Current Employee - Commercial Account Manager

    I have been working at HUB International full-time (more than 5 years)

    Pros

    For a large company it feels like a small agency. Regional management tries to stay involved but does not micromanage.

    Cons

    Work not evenly distributed. Good workers often overwhelmed. Slackers seems to be aloud to do as little as possible.

    Advice to ManagementAdvice

    Get rid of slackers and replace them with hard workers so work loads are manageable.

    Recommends
    Positive Outlook
  2. 2 people found this helpful

    Senior Business Analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HUB International

    Pros

    flexible working location
    great team
    great office location
    wonderful career growth opportunity
    leadership teams always look for growing opportunities for their team

    Cons

    I really don't want to share this information. Overall Hub International is a great place to work.

  3. They are like a second family - The people make the stress worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at HUB International full-time (less than a year)

    Pros

    I really like where I am, the people are great, the management is awesome. Flexible on time and they don't treat you like children. Everyone helps everyone else. No backstabbing or throwing people under the bus. We all stick together and support one another, whether it be work or personal.

    Cons

    It is very high stress, the workload. A little chaotic when a new client is brought in, I mean getting our system set up and testing done... a lot of last minute things hat need to happen like yesterday!

    Advice to ManagementAdvice

    A team of maybe 2 or 3 would be helpful as opposed to 1 person doing EVERYTHING for 3 or 4 accounts.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. The support of a large company with the feel of a small company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Coppell, TX
    Former Employee - Anonymous Employee in Coppell, TX

    I worked at HUB International full-time (more than 10 years)

    Pros

    HUB grows primarily by merger and acquisition, followed by organic growth. They do a very good job of acquiring niche agencies that fit well into HUB's culture and then once they acquire the agencies they pretty much let them run unencumbered. Truly amazing in corporate America. The main pros:

    Financial backing of a large company (you know money for hardware, software, training, offices, etc.)
    Great benefits (seriously- I relocated and had to change companies, people griped about our benefits when I was at HUB but I really wish I could find a company with the same ones I had)
    Corporate offices allow local offices the flexibility to "get the job done" in the manner that works best for them. Local management is of course responsible for hitting numbers, but that's why they're managers and they would have those responsibilities any where.
    Solid executive leadership, with a clear vision of what they want and how to get there (surprisingly rare as I've come to find).

    On a local basis (I worked in the Coppell TX office) the president was really a good, fair person. He always made sure we were paid fairly, including bonuses. If you aren't getting fair bonuses, that is a local problem not a HUB problem. They make plenty of funds available to bonus fairly.

    Cons

    In the office I was in there was not a lot of room for growth. If you want to be in the insurance world for your career it would be OK but if you want to move into upper management HUB would not be the company for you. They typically hire for corporate positions from outside, not within.

    I saw people promoted to very high levels (regional presidents overseeing many offices and hundreds of employees) based pretty obviously on who they were prior to a recent acquisition (you know, they happened to be the son of the owner of a recently acquired agency). Some of these people were really a disaster. Just bad managers, all you could do was wait until they decided they had a big enough pile of money to buy a yacht and leave.

    They have had challenges over the years with support- IT and marketing primarily. IT is so much better than it was just a couple of years ago. They hired a really good CIO, and everything changed. Their main problem was when you do so much M&A you end up with a ton of different systems and versions of systems to support. IT support was a mess. The CIO has VASTLY improved this and has been moving HUB towards best in class software. He's also hired some amazing folks to assist not just with supporting current systems but IT projects that the local offices are not equipped to manage well. All that said- marketing as of 2014 when I left was still not supportive of the local offices. They just had too few people to support so many offices.

    Advice to ManagementAdvice

    While I understand concessions have to be made during the M&A process, do whatever you can to limit putting bad managers in positions of real power. They do a lot of damage.

    Give your Marketing Department more money and people so they can better support the local offices. Otherwise the local offices will dilute your branding because they're doing their marketing themselves.

    And whatever you do, don't get rid of Barry C.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Loved Working at Hub

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Riverside, CA
    Former Employee - Customer Service Representative in Riverside, CA

    I worked at HUB International full-time (more than 3 years)

    Pros

    Great coworkers ... Fun Xmas party... Enjoyed going to work.

    Cons

    Pay was a little low and no opportunity for real salary growth.

    Advice to ManagementAdvice

    Give the employees some real growth opportunities. Hire from within the company more.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great way to get enter into a complex and much needed industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager in Chicago, IL
    Current Employee - Business Development Manager in Chicago, IL

    I have been working at HUB International

    Pros

    Great work life balance. Smart and inspiring people.

    Cons

    Not enough technical training. Blurry vision for career development.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Bigger is not always better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Analyst in San Diego, CA
    Current Employee - Benefits Analyst in San Diego, CA

    I have been working at HUB International full-time (more than 5 years)

    Pros

    San Diego office has a very talented group of employee benefit consultants, has small agency feel even though it is part of a larger firm. The people who helped build the firm are true professionals.

    Cons

    Politics of larger firm creeping into culture, politics, questionable decisions by senior management, work load not evenly distributed.

    Advice to ManagementAdvice

    Do not change the culture of the organization. When hiring additional consultants or resources it is very important to hire people that fit the culture and have similar values. Management recently hired a voluntary benefits consultant as a regional resource. It would appear if we are hiring an expert they need to have more experience in the industry (more than 5 years). He quotes his experience with large employers (Walmart, Home Depot) to all carriers as well as his sales success at a former insurance carrier. Multiple carriers have researched his information and have indicated they are all lies -- he never worked on the large clients he is referencing when speaking to our clients. He also did not do well in his sales role at Allstate. The individual spends all his time talking about himself and not listening to the needs of our consultants and our clients. His treatment of our valuable insurance carrier relationships and vendor partners is deplorable. He is not a valued resource internally and a poor representative of our culture and values. His hiring was a mistake and should be corrected.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Growth by acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Orange, CA
    Former Employee - Account Manager in Orange, CA

    I worked at HUB International full-time (more than a year)

    Pros

    Salary, Benefits good. Many quality employees

    Cons

    Sales performance can vary greatly by office/division location. While Hub is very large a local office may have limited growth and/or sales. Be sure to check the office you are interested in. Most of Hub' growth is from the purchase of other brokers rather than organic growth.

    Advice to ManagementAdvice

    Greater connection and communication between offices.

    Neutral Outlook
  10. 1 person found this helpful

    No raises, promotions and poor inexperienced management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HUB International full-time (more than 5 years)

    Pros

    Nice location. Nice Office. Federal Holidays Off.

    Cons

    Account Managers (at my location at least) are placed in a permanent desk facing a wall versus the entrance of the cube, which would be more conductive to client interaction. The placement is typical of the mindset - you are a worker bee, helping the company one day get acquired by someone. No help in achieving future goals or promotions is offered. Requests for promotions go ignored (literally - no response after numerous follow ups). Very very poor immature inexperienced local branch management. Company picks Managers by their leadership traits, not their industry experience. It should be a combination of both. There is nothing more deflating than being managed by a 22 year old who comes into work wearing sweats and flip flops (unless corporate is coming by). "But she's likeable and will discipline you nicely if you make an error" said her personality test. Ugh.

    Advice to ManagementAdvice

    Lead by example. More appreciation, less critic. Don't blame the individual's employee's performance on the reason why no raise was provided that year, when its clear that the entire region failed, and Sales did not perform as expected (and no one got a raise). That just adds insult to injury.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. Financial Lines Intern

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Intern - Financial Lines in San Juan, PR
    Current Intern - Financial Lines in San Juan, PR

    I have been working at HUB International as an intern

    Pros

    Great exposure to senior management. The office I was working at was large enough that the clients were big companies but small enough that I was able to work directly with a senior VP on my projects.

    Cons

    At times work was monotonous. Apart from the summer long project I was tasked with, there really wasn't much else for me to do. Once I asked for more work I got it. So being upfront with your colleagues and mentors was key for my summer to be successful.

    Recommends
    Positive Outlook
    Approves of CEO

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