Hampton Golf

www.hamptongolfclubs.com
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Hampton Golf Reviews

Updated January 31, 2015
Updated January 31, 2015
3 Reviews
1.7
3 Reviews

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Employee Reviews

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  1.  

    Much to learn to keep good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly
    Current Employee - Hourly

    I have been working at Hampton Golf (more than a year)

    Pros

    Nice people, good starting point to find opportunities elsewhere in the golf industry, free golf at many clubs.

    Cons

    Low pay, almost non-existent benefits, high turnover, limited chance for advancement. Shoe string budgets, ancient technology.

    Advice to ManagementAdvice

    Know who works for you and care about your staff. Don't visit the properties in your very expensive sports cars when your entire staff is living paycheck to paycheck. Everyone can see how you splash out at conferences etc. but do not compensate employees for bringing in new customers or up-selling.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Horrible company to work for who shows no loyalty to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Golf Professional
    Former Employee - Assistant Golf Professional

    I worked at Hampton Golf full-time (less than a year)

    Pros

    It was a paying job.

    Cons

    There is a right way and a wrong way to run a business, upper management consistently demonstrated the latter.

  3.  

    This company is the epitome of wasted potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Agent in Jacksonville, FL
    Former Employee - Marketing Agent in Jacksonville, FL

    I worked at Hampton Golf full-time (less than a year)

    Pros

    Scheduling flexibility, friendly people, a lot of golf related perks (free golf, discounted merchandise).

    Cons

    Lack of accountability, communication and respect for customers on all levels within the company.

    Each dissatisfied customer is viewed as "It's just ONE customer, so who cares?" Most customers have a stuck up attitude and feel like they are entitled to getting everything for free as a favor, comp or perk. In similar fashion, most (not all) in management have a similar attitude and will make the absolute least amount of effort to resolve any issues. Even if they know it is a temporary solution, they will walk away as if it's not going to happen again and then act surprised when they have to deal with it again.

    Employees arrive late without repercussions. Many times the customer service center is left without leadership, even in high volume situations when problematic scenarios are not only possible, but expected. Not just not available, but completely off-site. VP's, Customer Service Managers and all (read both) of IT will leave and assume everything will be okay.

    There are rarely any hard deadlines. Everything is treated as "It's fine. Not a big deal." No sense of urgency whatsoever. If given a project, you have to ask for a deadline and even then you can go weeks without so much as a peep about it. You have to stay on top of everyone to get an answer to anything or you'll never hear about it again.

    If they would raise the bar just a tad, this company would improve dramatically, but I don't think anyone there can even understand what that would look like. Some of them haven't had any previous experience in the roles they have, so they don't know any other way. Expect people to show up on time and do their jobs. Take care of each customer as if it's the last customer you'll ever get. Yes, efficiency sometimes costs money up front, but the reward is well worth the expense. Just because it's the cheapest way to do something doesn't mean it's the best way.

    Last, but certainly not least: I don't care where you come from, how much money you make or who you know. Everyone deserves a certain level of respect. It doesn't matter if they are your customer or they are providing you with a service. It doesn't matter what they look like or what they sound like. You treat everyone with the same respect you would like them to show to you. If a customer calls to complain, how would you want to be treated if you were the one calling? If an employee has a question, do your job and answer the question. Just because it isn't important to you doesn't mean it isn't important and relevant to the them.

    Advice to ManagementAdvice

    Think back to other businesses you've worked for. Remember that certain level of professionalism that was always present every day in every meeting and interaction? It was there for a reason. It's called a standard. If you have no standards, you end up like Hampton Golf.

    Doesn't Recommend
    Negative Outlook

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