Hampton Inn
3.4 of 5 160 reviews
www.hampton-inn.com McLean, VA 50 to 149 Employees

Hampton Inn Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

3.4 160 reviews

                             

72% Approve of the CEO

Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta

Christopher J. Nassetta

(60 ratings)

67% of employees recommend this company to a friend
160 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "The employee discount is nice but I never used it"
    in 7 reviews
  • "You get to hone your customer service skills and have fun at the same time"
    in 7 reviews
Cons:
  • "Also, they made it very clear that there is no room for moving up or benefits at this job"
    in 9 reviews
  • "I did not see any room for advancement"
    in 5 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

     

    Not a good employer overall

    Front Desk Agent (Current Employee)
    Jeffersonville, OH

    ProsCustomer service if like to

    ConsManagement is awful . No training

    Advice to Senior ManagementTraining is a must . You must train

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    To cheap to give benifits

    Housekeeping (Current Employee)
    Redding, CA

    ProsLike working during the day but could be more hours.

    ConsNeed to treat and pay employees better. Need to let employees work full-time hours.

    Advice to Senior ManagementNeed to pay employees better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Very nice ambience

    Front Desk Associate (Current Employee)
    Chandler, AZ

    ProsVery friendly ambience. No pressure. Easy job. Easy hospitality system.

    ConsDo not pay very well. And do not encourage you to do more for to get extras money. I can not complain because is easy job and very nice people. But I will be glad if the company recognize you if you work hard and do more than you need to do.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Night Auditor at Hampton Inn and Suites

    Night Auditor (Current Employee)
    Tulsa, OK

    ProsWork overnight; have downtime to do as you please

    ConsWork overnight; hard on body

    Yes, I would recommend this company to a friend

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    Hampton Inn In North Canton Ohio, very organized management team/employees that excel in quality customer service

    Housekeeper (Current Employee)
    North Canton, OH

    ProsRoom for advancement with hard work and perseverance, incentives and bonuses.

    ConsLow pay rate for starters, but fast advancement.

    Advice to Senior ManagementPeople with experience and show quality service should be hired at an above average pay rate.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Very routine work

    Front Desk Clerk (Current Employee)
    Melbourne, FL

    ProsVery routine work, hard to mess up with a checklist. Employee rates at any Hilton chain hotel.

    ConsDealing with ignorant guests occasionally

    Advice to Senior ManagementBetter pay possibly

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Overall a good experience

    Guest Service Agent (Current Employee)

    ProsGood people, overall great place to work

    ConsOdd hours, depending on the management company part time only, sometimes get called in

    Advice to Senior ManagementAllow your front desk employees to work full time. This will encourage people who know a lot to stay at the company and decrease turnover a significant amount.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Poor management, unhappy staff, stressful work environment."

    Guest Service Associate (Former Employee)
    Fredericksburg, VA

    ProsThe hotel is clean and well-maintained. There are very few guest complaints.

    ConsThe front desk staff is overworked. Because of the extremely stressful nature of the job, there is very high turnover. This results in the remaining staff having to work extra hours and not getting days off. The managers are off every weekend, leaving the front desk to fend for themselves. Because employees are tired and overworked, there is a lot of gossiping and backbiting, which only increases the negative atmosphere. When employees try to talk to management about these and other issues, their concerns are swept under the rug.

    The hotel is frequently sold out. In addition to answering the incessantly ringing phone and checking in long lines of guests, front desk staff are expected to: make fresh popcorn and keep the machine full at all times; bake fresh cookies and keep cookies stocked all night; make and carry four heavy pots of coffee back and forth from lobby to kitchen; make sure coffee area is cleaned and stocked at all times; make sure lobby is clean and presentable, etc.

    (There is a half hour dinner break, which is unpaid. Other than that, staff are expected to stand at the desk for the full 8-hour shift, which is physically tiring as well.)

    Advice to Senior ManagementListen to your staff. Staff members are unhappy and dissatisfied, and until you start listening to their complaints, you will continue to lose valuable employees. Stop playing favorites and promoting unqualified staff members. Protect and mentor the employees who truly want to succeed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    worst managed job ever

    HOUSEMAN (Current Employee)
    West Seneca, NY

    Prosdiscounted rooms on trips out side of state

    Consmanagement was bad.... really really bad

    Advice to Senior Managementstop blaming the workers because you cant run the hotel... learn how to manage a place!!!

    No, I would not recommend this company to a friend

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    Great

    Anonymous Employee (Current Employee)

    ProsGood people good area good owners

    ConsNo cons this is a great hotel to work for

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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