Hampton Inn

  www.hampton-inn.com
  www.hampton-inn.com

Hampton Inn Reviews

Updated December 20, 2014
Updated December 20, 2014
200 Reviews
3.7
200 Reviews
Rating Trends

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Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
73 Ratings

Review Highlights

Pros
  • The employee discount is nice but I never used it (in 9 reviews)

  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 9 reviews)

  • No room for advancement or promotion, no full time employment (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Was not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Bardstown, KY
    Current Employee - Housekeeper in Bardstown, KY

    I have been working at Hampton Inn full-time (more than 3 years)

    Pros

    Discounted hotel rooms. This was really the only pro that I experienced. Flexibility to some extent with scheduling but not always. This is the only good thing.

    Cons

    I experienced Horrible management, no teamwork, there was always a battle between all the different departments. Management talked about upper management. Managers not being private when confronting employees. No positive feedback.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Don't put your hopes up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Carlsbad, CA
    Former Employee - Front Desk Agent in Carlsbad, CA

    I worked at Hampton Inn part-time (less than an year)

    Pros

    The benefits are only for the management, run by Indians..

    Cons

    they will not give you chance to learn from your mistakes one time boom your out!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Worst experience of my life and then some!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance in Hershey, PA
    Former Employee - Maintenance in Hershey, PA

    I worked at Hampton Inn full-time (more than 3 years)

    Pros

    I really can't think of anything good to say, except that I got along with the GM very well!

    Cons

    Poor mgmt, no consistency, lack of breaks.

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
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  5.  

    Dead end job unless you're the few at the top, give you fancy titles instead of raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Engineer in Raynham, MA
    Former Employee - Maintenance Engineer in Raynham, MA

    I worked at Hampton Inn full-time (more than an year)

    Pros

    None of the jobs are physically or mentally hard.

    Cons

    No chance for advancement, poor pay, promised reviews / raises that never came through. Very boring. Good for newly graduated high schoolers

    Advice to ManagementAdvice

    Instead of handing out too many titles per department with little to no pay increases, review your pay scales and pay accordingly. Can't pay the bills with a job title. Too many chiefs and not enough indians at this place.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Milking the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Stroudsburg, PA
    Former Employee - Front Desk Clerk in Stroudsburg, PA

    I worked at Hampton Inn part-time (more than 3 years)

    Pros

    It's a job. Can travel with employee discount but most hotels don't even want to give them and need manager approval.

    Cons

    Being that its a franchise you can get really screwed over depending on which site you work at.

    Advice to ManagementAdvice

    Relax

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very Poor upper Management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Watertown, SD
    Current Employee - Housekeeping in Watertown, SD

    I have been working at Hampton Inn full-time

    Pros

    Hilton Discount. Great coworkers. Could be great with the right Management.

    Cons

    Poor General Manager! No Benefits! Low pay!

    Advice to ManagementAdvice

    Start treating your staff better and start leading by good example! You are not running this Hotel alone!! We are all running it together. Try to make this place fun to work at.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    To cheap to give benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Redding, CA
    Current Employee - Housekeeping in Redding, CA

    I have been working at Hampton Inn part-time (more than 5 years)

    Pros

    Like working during the day but could be more hours.

    Cons

    Need to treat and pay employees better. Need to let employees work full-time hours.

    Advice to ManagementAdvice

    Need to pay employees better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Not a good employer overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Jeffersonville, OH
    Current Employee - Front Desk Agent in Jeffersonville, OH

    I have been working at Hampton Inn full-time (less than an year)

    Pros

    Customer service if like to

    Cons

    Management is awful . No training

    Advice to ManagementAdvice

    Training is a must . You must train

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Poor management, unhappy staff, stressful work environment."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Associate in Fredericksburg, VA
    Former Employee - Guest Service Associate in Fredericksburg, VA

    I worked at Hampton Inn full-time (less than an year)

    Pros

    The hotel is clean and well-maintained. There are very few guest complaints.

    Cons

    The front desk staff is overworked. Because of the extremely stressful nature of the job, there is very high turnover. This results in the remaining staff having to work extra hours and not getting days off. The managers are off every weekend, leaving the front desk to fend for themselves. Because employees are tired and overworked, there is a lot of gossiping and backbiting, which only increases the negative atmosphere. When employees try to talk to management about these and other issues, their concerns are swept under the rug.

    The hotel is frequently sold out. In addition to answering the incessantly ringing phone and checking in long lines of guests, front desk staff are expected to: make fresh popcorn and keep the machine full at all times; bake fresh cookies and keep cookies stocked all night; make and carry four heavy pots of coffee back and forth from lobby to kitchen; make sure coffee area is cleaned and stocked at all times; make sure lobby is clean and presentable, etc.

    (There is a half hour dinner break, which is unpaid. Other than that, staff are expected to stand at the desk for the full 8-hour shift, which is physically tiring as well.)

    Advice to ManagementAdvice

    Listen to your staff. Staff members are unhappy and dissatisfied, and until you start listening to their complaints, you will continue to lose valuable employees. Stop playing favorites and promoting unqualified staff members. Protect and mentor the employees who truly want to succeed.

    Doesn't Recommend
    Positive Outlook
  11.  

    Very horrible top down management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor
    Current Employee - Night Auditor

    I have been working at Hampton Inn full-time (more than an year)

    Pros

    Meeting friendly people and vocational experience.

    Cons

    Not a gainful source of income, no pay raises, local managers pretty much run the hotels like tyrants, no time off because of poor management, high turn over rate because of hostile work environment, Head of Company (Imperial Investments) seems to only be concerned with their profits and hotel properties and reputations are giving way in light of their greed.

    Advice to ManagementAdvice

    Grow up. Don't bring your personal issues to work, don't allow managers to stay in rooms on the property, hold property managers accountable for their actions/inaction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

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