Hampton Inn Reviews

Updated August 28, 2014
Updated August 28, 2014
174 Reviews

3.8
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
65 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Also, they made it very clear that there is no room for moving up or benefits at this job (in 9 reviews)

  • I did not see any room for advancement (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to learn customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at Hampton Inn full-time

    Pros

    You are part of a team in the hospitality industry and learn many different types of jobs that operate the day to day of the hotel. Everyone works to please guests and the atmosphere is mostly relaxed. You do deal with very few customers who are difficult to please.

    Cons

    The compensation is nothing special

    Advice to ManagementAdvice

    Keep it Hampton, don't try to expand from that brand and that success.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A very good leaning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Hampton Inn

    Pros

    How to work as a team to get the work done

    Cons

    Makeing such a very one is there

    Advice to ManagementAdvice

    Show more unpreachion

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A fulfilling job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper  in  Yuba City, CA
    Current Employee - Housekeeper in Yuba City, CA

    I have been working at Hampton Inn part-time for less than a year

    Pros

    I am a housekeeper for hampton and I love it. It's not a job for everyone. It os hard work: fast -paced and physically strenuous. But for the right people, it is a fulfilling job and I go home every day feeling like I've accomplished something.

    Cons

    The only thing I don't like is that we're timed on each room, which is not a bad thing in and of itself, but if we finish early, we lose hours.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Orlando, FL
    Former Employee - Front Desk Agent in Orlando, FL

    I worked at Hampton Inn full-time for more than a year

    Pros

    Very friendly team and respectful management.

    Cons

    Be responsible for hundreds of packages arriving to guests daily.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Greenville, NC
    Current Employee - Front Desk Agent in Greenville, NC

    I have been working at Hampton Inn part-time for less than a year

    Pros

    Flexible hours, friendly staff, friendly guests

    Cons

    I do not have any cons

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Nice experience to add to my hospitality experience.

    Current Employee - Front Desk Agent  in  White Marsh, MD
    Current Employee - Front Desk Agent in White Marsh, MD

    I have been working at Hampton Inn full-time for less than a year

    Pros

    Opportunity to build great relationships with customers and coworkers.

    Cons

    There is really no room for advancement when working at a smaller hotel.

  8.  

    front desk agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Surrey, BC (Canada)
    Former Employee - Front Desk Agent in Surrey, BC (Canada)

    I worked at Hampton Inn full-time for more than a year

    Pros

    Great hotel rate perks at any associated hampton inn or hilton hotel branches. If you have a good team culture at that hotel it can be a lot of fun.

    Cons

    Every hotel is own and operated by different management. The potential for growth was slim to none because of the other members who worked from the bottom up basically after you hit front desk manager you have no where to go. Poor management resulted in high turn over, so work-life balance was not possible as we were constantly being called in to do ridiculous back to back shifts.

    Advice to ManagementAdvice

    There should be proper procedures in place for employee reviews. This way you can properly evaluate each employee and their ability to fulfill their role, instead of just having someone stay in a role because they've been there for a while.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Hampton Inn full-time for more than a year

    Pros

    Good hours and benefits

    Cons

    Lot of gossip between employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Breakfast host

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    -Gets non-morning people and magically turns them into am people.

    -when in summer time time flys
    -super easy food prep
    -get to meet new people
    -super cool coworkers..mostly

    Cons

    -Have at least two people clean up if you want speedy and thorough cleanup process
    -Management needs work
    - worked in a facility with fireplace .. Summertime doesn't need heat .... Please keep it off !!!!

    Advice to ManagementAdvice

    Have two people working cleanup after on the house breakfast ! Especially if you want a pristine job done ! It helps productivity and also revenue!!!

  11.  

    Great place to get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Palestine, TX
    Former Employee - Front Desk Agent in Palestine, TX

    I worked at Hampton Inn full-time for more than a year

    Pros

    The shifts, the different people you get to meet everyday.

    Cons

    Management did not do enough to keep employees, always short on staff, the communication between supervisor and management was very weak.

    Recommends
    Positive Outlook
    No opinion of CEO

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