Hampton Inn

www.hampton-inn.com

Hampton Inn Reviews

Updated January 29, 2015
Updated January 29, 2015
220 Reviews
3.6
220 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
78 Ratings

Review Highlights

Pros
  • The employee discount is nice but I never used it (in 9 reviews)

  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 9 reviews)

  • No room for advancement or promotion, no full time employment (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My time at the Hampton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Niagara Falls, NY
    Former Employee - Front Desk Associate in Niagara Falls, NY

    I worked at Hampton Inn full-time (less than a year)

    Pros

    Great hours, Good feeling of responsibility, Kind Staff

    Cons

    Some staff tend to be a little unpleasant

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Hilton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn full-time (more than 3 years)

    Pros

    Balanced life once reach management.

    Cons

    Political, Ok if working for large owner, then lots of opportunity.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Hard For Little Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    Employee travel discount program. I liked the people I worked with

    Cons

    8 hour front desk shifts without uninterrupted breaks or lunch/dinner break. Bathroom is located away from front desk (by pool) in an inconvenient place. I would have to run to the bathroom (leaving front desk unattended) and take a portable phone with me. Working on the front line of a hotel can be very stressful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great management, kind of repetitive, enjoyable work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in San Angelo, TX
    Former Employee - Front Desk Clerk in San Angelo, TX

    I worked at Hampton Inn full-time (less than a year)

    Pros

    My two managers were not only good managers, but good people. When I asked for more hours, they accommodated my request immediately.

    Cons

    Sometimes guests would be rude, but when you work in a job in dealing with the public, it's gonna happen. Job also got repetitive, but it was only a summer job, so it wasn't too bad.

    Advice to ManagementAdvice

    Keep on being awesome.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Great Company

    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Hampton Inn full-time (more than 5 years)

    Pros

    Brand is very supportive and will dot heir best to provide resources necessary to facilitate leadership at the hotel level.

    Cons

    Technology support was always a issue. Took long to resolve tech related issues and it was always hard to understand the foreign representative on the other end.

    Advice to ManagementAdvice

    Do all you can to succeed!

    Recommends
    Positive Outlook
  7.  

    The team is great, management needs work on listening to the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Hampton Inn full-time (more than a year)

    Pros

    Have enjoyed meeting new people and interacting with guests. My co-workers are the ones that keep me going. Discounts for traveling is nice.

    Cons

    Shifts vary, could go from night shift to morning shift the next day. Not much help from management when we are busy. Sometimes maintenance fails to communicate things that are put out of order and could affect the guests (ie the pool is down for cleaning). No true breaks at the front desk, just have to eat when you can and you will get interrupted.

    Advice to ManagementAdvice

    Ask employees what they would like to see. Breaks to get off our feet would be nice, or a stool to lean on. Having maintenance at night so when guests complain about hvac not working or a clogged toilet, the front desk doesn't have to try to fix it or move the guest rooms.

    Doesn't Recommend
    Positive Outlook
  8.  

    Stay or Go?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Conway, AR
    Former Employee - General Manager in Conway, AR

    I worked at Hampton Inn full-time (more than 5 years)

    Pros

    As a Brand Hampton has to be by far the Best with all the support offered to employees it allows any employee the opportunity to grow professional. I am grateful for the experience I received working at a Hampton Inn.

    Cons

    The biggest issue I found was with ownership and the constant battle over following how the owners wanted things done and being able to follow brand standard. Compensation for the job done wasn't acceptable.

    Advice to ManagementAdvice

    setting boundaries is a must with this particular company and make sure compensation is given.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Boring but easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper in Grantville, PA
    Former Employee - Housekeeper in Grantville, PA

    I worked at Hampton Inn

    Pros

    Management is easy and a push over

    Cons

    During the summer always busy

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Independently owned company keeps giving...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in League City, TX
    Former Employee - Front Desk Agent in League City, TX

    I worked at Hampton Inn part-time (less than a year)

    Pros

    If you are intelligent they will stack work experience.

    Cons

    If you are intelligent they will stack work load without compensation.

    Advice to ManagementAdvice

    Keep smart employees for return clients.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Fun place to work

    Current Employee - Director of Sales and Front Desk in Richmond, KY
    Current Employee - Director of Sales and Front Desk in Richmond, KY

    I have been working at Hampton Inn full-time (more than 3 years)

    Pros

    Loved taking care of people to ensure a delightful stay; met lots of nice people; am given freedom to do my work (no micromanagement); love the people I work with.

    Cons

    No room for upward mobility or pay advancement, no holidays off unless without pay

    Advice to ManagementAdvice

    Reward employees for work well done and dedication.

    Recommends
    Positive Outlook

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

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