Hampton Inn

  www.hampton-inn.com
  www.hampton-inn.com
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Hampton Inn Reviews

Updated September 17, 2014
Updated September 17, 2014
177 Reviews
3.8
177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
65 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Also, they made it very clear that there is no room for moving up or benefits at this job (in 9 reviews)

  • I did not see any room for advancement (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice experience to add to my hospitality experience.

    Current Employee - Front Desk Agent  in  White Marsh, MD
    Current Employee - Front Desk Agent in White Marsh, MD

    I have been working at Hampton Inn full-time for less than a year

    Pros

    Opportunity to build great relationships with customers and coworkers.

    Cons

    There is really no room for advancement when working at a smaller hotel.

  2.  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Hampton Inn full-time for more than a year

    Pros

    Good hours and benefits

    Cons

    Lot of gossip between employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Winning Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales  in  Greenville, SC
    Current Employee - Director of Sales in Greenville, SC

    I have been working at Hampton Inn full-time for more than 5 years

    Pros

    Being apart of a top, internationally recognized hotel group, employee discounts, incentive programs and the ability to transfers just about anywhere.

    Cons

    Living up to the 100% guarantee even she you know the guest is being dishonest. Also a pro because it motivates to strive for nothing less than the best!

    Advice to ManagementAdvice

    Encourage front desk to make decisions and provide feedback based on their experiences.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It is good company to all people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk  in  Hallandale, FL
    Former Employee - Front Desk Clerk in Hallandale, FL

    I worked at Hampton Inn as an intern for less than a year

    Pros

    1. nice supervisor
    2. very good co-worker
    3. benefits are very good
    4. every month has employees' week.

    Cons

    some people are not good at English. You have to learn some basic Spanish.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager  in  Kansas City, KS
    Current Employee - Assistant General Manager in Kansas City, KS

    I have been working at Hampton Inn full-time for more than 5 years

    Pros

    Great company. Provide good training via OnQ Insider, very helpful at the HELP desk.

    Cons

    corporate and brand working together. Corporate needs to be more attentative of the needs of the hotel to stay on top with brand standards

    Advice to ManagementAdvice

    work better together with brand

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Breakfast host

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    -Gets non-morning people and magically turns them into am people.

    -when in summer time time flys
    -super easy food prep
    -get to meet new people
    -super cool coworkers..mostly

    Cons

    -Have at least two people clean up if you want speedy and thorough cleanup process
    -Management needs work
    - worked in a facility with fireplace .. Summertime doesn't need heat .... Please keep it off !!!!

    Advice to ManagementAdvice

    Have two people working cleanup after on the house breakfast ! Especially if you want a pristine job done ! It helps productivity and also revenue!!!

  8.  

    Great place to get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Palestine, TX
    Former Employee - Front Desk Agent in Palestine, TX

    I worked at Hampton Inn full-time for more than a year

    Pros

    The shifts, the different people you get to meet everyday.

    Cons

    Management did not do enough to keep employees, always short on staff, the communication between supervisor and management was very weak.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Easy job but not flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Las Vegas, NV
    Former Employee - Front Desk Agent in Las Vegas, NV

    I worked at Hampton Inn full-time

    Pros

    Easy job with lots of down time if you work graveyard.

    Cons

    The schedule are not very flexible, most people are on set schedules which is fine if that's what you are looking for but don't expect much approved time off without getting some criticism since no one wants to work beyond their set schedule.

    Advice to ManagementAdvice

    Make staff more aware that they need to somewhat be flexible with their coworkers.

    Recommends
    No opinion of CEO
  10.  

    ok, could be a lot better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn part-time

    Pros

    Good work environment, good trainers, lots of overtime.

    Cons

    Do not take suggestions, very low pay for all the work that needs to be done. Very high turnover. No advancement for career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Front Desk College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  New Orleans, LA
    Current Employee - Front Desk Agent in New Orleans, LA

    I have been working at Hampton Inn full-time for more than a year

    Pros

    a lot of downtime, flexible work schedules depending on management, loved meeting new people everyday and seeing all of the regulars who appreciate what we do, management empowered us to make decisions and usually promoted autonomy, all of my coworkers were very friendly and easy to get along with. Hamptonality very present within my hotel. Able to hone in on multiple career based skills, customer service, multitasking, communication, organization, managerial skills, and many more

    Cons

    pay not consistent, no raises even after years of employment, medical insurance offered but cost is to high to afford it on hourly wages, standing in one spot for 8 hours with little to no breaks, angry guests are very unreasonable. If you can not handle someone who is yelling at you, do not work for a hotel. PERIOD.

    Advice to ManagementAdvice

    If you are going to offer full time benefits such as medical insurance, paid time off, sick days.. make it easy for your employees to take advantage of them. Otherwise, they are a useless gesture. I could not afford any of the medical plans offered because I was not paid enough hourly. I also could not take advantage of my sick days due to the "two days off" policy. Worked for the company for two years, was sick once or twice. Could not take a sick day due to policy.

    Recommends
    Positive Outlook
    No opinion of CEO

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