Hampton Inn Reviews

Updated March 28, 2015
239 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Burn out is 100% guaranteed, only apply at Hampton inn if you're desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Knoxville, TN
    Former Employee - Front Desk Agent in Knoxville, TN

    I worked at Hampton Inn (more than 3 years)

    Pros

    clocking out! (best part), meeting and getting to know guests, I perfected customer service skills, I learned how to survive with toxic people and coworkers, Day shift hours are pretty good, very few "pros" with that job

    Cons

    they didn't maintain the property adequately, time off was discouraged, zero -0- benefits, slave driven, low pay, not valued or appreciated, gossip factory, the entire job = CON, manager would call you at -home- to fuss, very unprofessional atmosphere, at my property they always pointed fingers/blamed whoever they didn't like, property owner was the definition of "toxic boss," possible bed bug contact!

    Advice to ManagementAdvice

    Attention q.a. Inspectors: an anonymous interview for employee satisfaction would be nice. and have that count toward inspection score. Mandatory one week off each year would have been a dream. Please Just Help! 24/7 365 is a death sentence for these skeleton crews.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. A typical branded hotel from hourly to management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager in Presque Isle, ME
    Former Employee - Front Office Manager in Presque Isle, ME

    I worked at Hampton Inn full-time (more than 5 years)

    Pros

    Depending on the management company, this brand can be a very good brand. The pay, at least within management/supervisors, can be competitive. Again, depending on the owners and management company.
    Hourly is your typical entry level job depending on the area. Can also be competitive.

    Employee perks are some of the best in the business compared to other hotel companies I've worked for, especially with the employee discount travel. Hilton takes complaints against management very seriously and from talking to others in hotels, they take their hourly employees seriously.

    Cons

    The only drawback is that often, the hotel, if mismanaged, can be a rotating door for hourly employees. And sometimes housekeeping can be very drama-heavy. Hours can be unfortunate for some desk people, because usually once you're assigned a shift (just like any other hotel), you're stuck in it. So, there is very little time that someone will swap a shift for you.

    Advice to ManagementAdvice

    Compensation could be better for hourly employees and for management (again, depending on the management companies). Sometimes incentives to promote Hhonors and Catch Me At My Best are not exciting and tend to leave workers feeling less than enthusiastic each year.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Very friendly, prompt and great performance over all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Front Desk in Edinburgh, IN
    Current Employee - Reservations/Front Desk in Edinburgh, IN

    I have been working at Hampton Inn part-time (more than 10 years)

    Pros

    Meeting people from all walks of life, helping the quest feel as comfortable as possible away from there home surroundings.

    Cons

    Keeping your additude in check for uncontrolable situations that arise. Being able to push through with confident and working with a smile and making sure you stay calm for your quest in front of you.

    Advice to ManagementAdvice

    My personal growth here has been continual. There is always something to be learned from every new quest that aproaches the front desk. Always be available to listen!

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fun Place to Work, not the best pay

    Former Employee - Night Auditor in Jacksonville, FL
    Former Employee - Night Auditor in Jacksonville, FL

    I worked at Hampton Inn full-time (more than a year)

    Pros

    Always meeting new people, company operated pretty smoothly most of the time, paid vacations. Looking after a hotel and its guests can be a satisfying experience.

    Cons

    Was never talked to about performance/promotions. Hotels are always open and holidays can be pretty busy depending on location.

    Advice to ManagementAdvice

    Talk to employees about their performance once in a while.

    Recommends
    Neutral Outlook
  6. Guest Services Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hampton Inn

    Pros

    An overall great company to work with to gain experience in the hospitality industry, greatly improved my customer service skills and made great connections with employees and guests alike.

    Cons

    Low pay, non-traditional hours, issues with hotel owner. Discounted hotel rooms was a great perk though!

    Advice to ManagementAdvice

    Make an effort to get to know your employees and be present, stick to standards and do what you're supposed to do as an owner.

  7. Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations & Sales in Memphis, TN
    Current Employee - Guest Relations & Sales in Memphis, TN

    I have been working at Hampton Inn full-time (less than a year)

    Pros

    Great family-like atmosphere at my property, lots of training opportunities, room to mature as a professional. My GM was excellent, as well as my AGM and the Executive Housekeeper. I was given a lot of freedom, as an hourly employee, to make the hotel "mine" and invest my time/effort into making improvements where I saw fit.

    Cons

    Strange hours, poor compensation for responsibilities that you gain after receive training that go above & beyond your job description. This mainly, however, was due to the management company we were under as a franchise. We also experienced a lot of corporate instability due to change of ownership. Lots of turnover, but there were also employees who have stuck with the property for 20+ years.

    Advice to ManagementAdvice

    Executive leadership should be more compassionate to management/hourly employees and in-tune to their properties.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Anything Goes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Management in Morrow, GA
    Former Employee - Non Management in Morrow, GA

    I worked at Hampton Inn

    Pros

    No values, no leadership, no integrity.

    Cons

    Worst company to work for. No benefits, no recognition, too much drama between employees, GM had no leadership skills, Everyone could do whatever they wanted to do and if they don't like you, they will get rid of you with no warning. So unprofessional.

    Advice to ManagementAdvice

    Give the employees a reason to come to work. Offer a retirement plan and a real health/dental plan. You hire them to work for you not slave for you.

    Doesn't Recommend
    Negative Outlook
  9. I have felt that my time at the Hampton Inn Great Valley has been challenging and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Frazer, PA
    Former Employee - General Manager in Frazer, PA

    I worked at Hampton Inn full-time (more than a year)

    Pros

    The best part about working with the Hampton Inn is that all employees are included and cared about.

    Cons

    Recruiting new staff members at the Hampton Inn is always a challenge.

    Doesn't Recommend
    Positive Outlook
  10. The hampton inn and suites is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Fort Worth, TX
    Current Employee - Front Desk Agent in Fort Worth, TX

    I have been working at Hampton Inn full-time (less than a year)

    Pros

    The staff is friendly and the guests are usually great

    Cons

    I wish the compensation would be a little more as i love the job

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
  11. very professional family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Caryville, TN
    Current Employee - Front Desk Agent in Caryville, TN

    I have been working at Hampton Inn full-time (less than a year)

    Pros

    employee rates, Christmas and birthday bonuses, rack rates

    Cons

    no insurance or 401k.. guests can be very unrealistic and rude

    Advice to ManagementAdvice

    give us,employees, a fat bonus check each year

    Recommends
    Positive Outlook
    No opinion of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

+ Add Photo

Work at Hampton Inn? Share Your Experiences

Hampton Inn

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.