Hampton Inn

  www.hampton-inn.com
  www.hampton-inn.com
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Hampton Inn Reviews

Updated September 17, 2014
Updated September 17, 2014
177 Reviews
3.8
177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
65 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Also, they made it very clear that there is no room for moving up or benefits at this job (in 9 reviews)

  • I did not see any room for advancement (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager  in  Boise, ID
    Current Employee - Assistant General Manager in Boise, ID

    I have been working at Hampton Inn full-time for less than a year

    Pros

    Great benefits working in the hotel industry and you get to meet a lot of people from all over the world

    Cons

    Sometimes you work long hours and some people are not to pleasant to work with, but you have an opportunity to make their day which is always good.

    Advice to ManagementAdvice

    Continue to value your employees and pay them what they are worth.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Richmond, VA
    Current Employee - Front Desk Associate in Richmond, VA

    I have been working at Hampton Inn full-time for less than a year

    Pros

    Family Setting with great staff and low turn over

    Cons

    Small staff, close management team and

    Recommends
    Approves of CEO
  3.  

    Stay out of drama surrounding staff towards management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Muncie, IN
    Former Employee - Front Desk Agent in Muncie, IN

    I worked at Hampton Inn part-time for more than a year

    Pros

    Gave good experience with corporate customer service and taking accountability for actions. Held a lot of responsibilities.

    Cons

    Too bureaucratic and was under paid for the responsibilities asked of me. During second shift I would manage the whole hotel by myself and received only minimum wage and we also were the most expensive hotel in the area.

    Advice to ManagementAdvice

    If you raise employee wages or at least have some company events to promote loyalty in the company. Most employees talked very negatively about management which led to a negative vibe in the hotel, which makes for an uncomfortable experience for guests.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Very Poor upper Management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping  in  Watertown, SD
    Current Employee - Housekeeping in Watertown, SD

    I have been working at Hampton Inn full-time

    Pros

    Hilton Discount. Great coworkers. Could be great with the right Management.

    Cons

    Poor General Manager! No Benefits! Low pay!

    Advice to ManagementAdvice

    Start treating your staff better and start leading by good example! You are not running this Hotel alone!! We are all running it together. Try to make this place fun to work at.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great Co-workers!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Harrisonburg, VA
    Current Employee - Front Desk Associate in Harrisonburg, VA

    I have been working at Hampton Inn full-time for less than a year

    Pros

    Great co-workers
    Friendly and caring GM as well as assistant GM
    Rather flexible hours
    Easy training
    User friendly system

    Cons

    Slow pay raise increase
    Guest talk down to you a lot

    Advice to ManagementAdvice

    Hire more management to be here late at night that's when a lot of problems seem to happen with angry guest

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great company with extensive opportunities for growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager  in  Fort Lauderdale, FL
    Current Employee - Assistant General Manager in Fort Lauderdale, FL

    I have been working at Hampton Inn full-time for more than 8 years

    Pros

    Great company with great standards
    Easy to use reservation system
    100% Satisfaction guarantee offered to guests
    Friendly staff recognized across company

    Cons

    Limited-service hotel
    Smaller staff = more multi-tasking

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn full-time

    Pros

    clean caring friendly organized breakfast

    Cons

    pay pay pay pay pay

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Company To Work With. Hiltion Brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager  in  Edmond, OK
    Former Employee - Assistant General Manager in Edmond, OK

    I worked at Hampton Inn full-time for more than 10 years

    Pros

    Great Discount around the worlds. Meeting new guests, sharing a monment with you guests.

    Cons

    Some had great managements and some don't ..Also the location as well .

    Advice to ManagementAdvice

    Think positive to your company and your employees .

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Hampton Inn lives up to their 100% guarantee if not satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn full-time

    Pros

    Hampton is all about taking care of their guest and their staff. There are alot of different incentive programs Hampton offers to the staff and training techinques.

    Cons

    Can't think of any Cons, I truly love being a part of the Hampton family.

    Advice to ManagementAdvice

    Continue to take care of your employees and making sure they have a wonderful environment to work in. When employees are happy they make the guest happy.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    OKAy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Brooklyn, OH
    Current Employee - Front Desk Associate in Brooklyn, OH

    I have been working at Hampton Inn full-time for more than a year

    Pros

    They will work with you on scheduling most of the time

    Cons

    They (management) don't know how to treat people

    Advice to ManagementAdvice

    Really need to change how they treat their employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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