Hancock Fabrics Reviews

Updated July 25, 2015
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2.5
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Steven R. Morgan
42 Ratings

Pros
  • Great co-workers and great customers, worked there 26 years first 20 were great had understanding upper management (in 7 reviews)

  • Fun environment, a lot of great customers (in 4 reviews)

Cons
  • You're frequently pushed to sell the contest item of the month, along with Designer Deals once they were introduced (in 11 reviews)

  • We lost SO MANY good employees because Hancock was paying minimum wage and all the surrounding retail businesses pay way more (in 9 reviews)

More Pros and Cons

92 Employee Reviews

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  1. okay place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Memphis, TN
    Current Employee - Store Manager in Memphis, TN

    I have been working at Hancock Fabrics (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Customers are wonderful! The chance to help them buy the perfect fabric for the perfect wedding dress or draperies, good feeling all around.

    Cons

    As with any retail, never enough hours to go around to get done all that is required. Pay scale for associates could be better.


  2. Helpful (1)

    Run the other way!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Lakeland, FL
    Former Employee - Assistant Store Manager in Lakeland, FL

    I worked at Hancock Fabrics full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee Discount, Friendly Regular Customers, Inspiring to come up with new DIY projects

    Cons

    If you're on the fence about working here, don't. They clearly have a problem with money at the corporate level, which is why stores aren't given enough hours for payroll. Things are always hectic because the stores are so understaffed! They expect one or two people to run the store and often customers get so annoyed with the lack of help they just leave. You're trained to hide coupons from customers so they can pinch pennies and returned damaged merchandise goes right back on the sales floor. Returns? Forget it. They are so picky about returns and make customers fill out a ton of unnecessary paperwork even with a receipt. It's frustrating for employees to adhere to these nonsense policies, but worse for the customer to have to abide by them.

    Advice to Management

    No advice, the company is in a poor financial state, and they need to just close their stores.


  3. Put me out of my miseries

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Hancock Fabrics full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Love taking to customers about projects , never visited by district manager.

    Cons

    Never see upper management, no follow up training from district manager. Company only focus on designer deals, surveys and contest items. Several good managers were terminated for not making goals.

    Advice to Management

    Might want to conduct surprise visit on district manager to make sure they're seeing stores on regular scheduled visits. Make sure district are not run by other managers visits and store walks are not conducted by their piers.


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  5. Helpful (1)

    Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hancock Fabrics full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Can be a fun and creative job

    Cons

    low pay. high pressure sales tactics

    Advice to Management

    Get rid of Designer Deals


  6. Helpful (3)

    NO PAYROLL

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hancock Fabrics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro in this job is to stroke your creative juices. There are so many cons, its not worth the effort.

    Cons

    No payroll. Running a store with 2 people all day. Filthy stores, tons of tasks on 125 hours per week, grumbly customers, poor high crime locations. Company in deep financial trouble: just borrowed money to get out of debt on the first quarter, and now in the throes of selling their corporate HQ and distribution center to rent it back (the only asset the company has left.) to get through the second quarter. Thinking of going to work for Hancock? They are on their way out.

    Advice to Management

    You have forgotten the customer completely. Your miserly payroll has forced stores to run slipshod. You put far too much emphasis on contests and a designer deal program than you put on the condition of your stores. If you cant do better than this, just close us down.


  7. anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Texas in Conroe, TX
    Current Employee - Texas in Conroe, TX

    I have been working at Hancock Fabrics part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been with Hancock fabrics for 18 months. I have been offered a supervisor/key holder position. Mostly nights and weekends. Love the people I work for.

    Cons

    Unsure what the pay is going to be

    Advice to Management

    Hire more people. Plus more hours.


  8. Helpful (2)

    Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SALES CLERK in Lexington-Fayette, KY
    Current Employee - SALES CLERK in Lexington-Fayette, KY

    I have been working at Hancock Fabrics part-time (More than a year)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Great fabric good employee discount. Wonderful customers and very eager to spend their money on quality product

    Cons

    Management is poor quality and never trained on employee relations. This can and will be Hancocks down fall in a number of its store. Staff will not put up with this behavior for very long.

    Advice to Management

    Look at each store as standing on its own what works for might not work for another. Also learn who your customers are they are not just dollar signs they are what makes your company money. Treat your staff as people and train your managers to do the same.


  9. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hancock Fabrics

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room for growth. Flexible with schedule, fun environment. Many more things to experience, learn a lot would definitely reccomend to someone in the fashion industry

    Cons

    Retail hours, part time only, theres not much to say about cons since I really like my job and I enjoy it everyday I work

    Advice to Management

    Promote good people not just your favorites. Pay attention to the employees and take a close look at who actually works and who just sits on their phone all day during their shift


  10. Disappointment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Henrico, VA
    Former Employee - Anonymous Employee in Henrico, VA

    I worked at Hancock Fabrics part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    easy work, minimum - moderate customer flow, other employees very easy to get along with. Interview process wasn't intimidating.

    Cons

    Get paid minimum wage, only two employees on the clock at a time, store is always a mess, may lie to you in interview process about what they are going to hire you for.

    Advice to Management

    Please, hire more employees! The amount of work that needs to be done in the store is not enough for two individuals.


  11. Helpful (4)

    HORRIBLE COMPANY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Richmond, VA
    Former Employee - Store Manager in Richmond, VA

    I worked at Hancock Fabrics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros other than the customers

    Cons

    everything from terrible pay, no work life balance, unreasonable demands on managers to execute long lists of tasks with no payroll. My last week there exceeded 100 hours at work, previous weeks averaged about 70 hours. No time for employee meetings or training, no payroll for freight assistance. Busy sales and specials without payroll to support it .DM's are terrible and constantly seeking out store managers to do their work for them. Always getting verbal directives from DM's to change discounts or alter employee hours and other things that were unethical. DM's smart to give you verbal not written so they can back out later and hold you accountable. This is the worst organization I've ever worked for. I'm amazed they still exist.

    Advice to Management

    Pay your managers better and give them the support they need. Stop pinching payroll. If you want happy customers you need adequate staff in the store to maintain, serve and give proper attention. Your revenue will increase when you start answering to customers and not stock holders.



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