Hanover Insurance Reviews

Updated April 25, 2015
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3.3
143 Reviews
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Approve of CEO
Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
80 Ratings

Pros
  • Good Benefits, and good pay as compared to the industry standards (in 15 reviews)

  • Great benefits, decent pay and time off very sufficient (in 9 reviews)

Cons
  • lack of communication, important information does not make it to the people that need it (in 4 reviews)

  • I work hard and advancement opportunities are plenty if you seek them (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Temp Research

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Hanover Insurance part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am in college and this provides an incredible work-life balance for me! I am thankful for my boss' flexibility and her professional presence in my life.

    Cons

    No cons from me. I would say that I hate not being able to work more than I do now. I wish I could work all day for them and make the big bucks.

  2. Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Northborough, MA
    Current Employee - Business Analyst in Northborough, MA

    I have been working at Hanover Insurance full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits, Good people, good civic leader, gives back to the community

    Cons

    Absolute culture of micromanagement. Rampant ageism. If you're over 30, forget it. Unless you're okay with showing up, doing the same thing year in and out with no shot at advancement , professional development or growth. They reserve that for the under 30 crowd.

    Advice to Management

    Stop ignoring experienced workers in favor of the yes, driven, and yes, intelligent , albeit inexperienced younger workforce, and give some credit to the knowledge someone with more than a year out of college has to offer.

  3. Great Company for Some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The CEO is very knowledgeable about the insurance industry and really wants the company to provide the best products and services. The company pays good and has nice benefits. Depending on what department you are in, there can be a lot of different roles to move to.

    Cons

    They are too focused on home office employees. There is not enough focus on providing the same opportunities for people in the field, like career growth and training classes. Not everything can be duplicated, but they could do better to make all employees feel included. It seems like men have a lot more opportunity than women. There are not many women leaders above middle management even though more women work there than men. Men move up a lot faster in the company. I think they are paid more than women too.

    Advice to Management

    Managers need to learn how to communicate better. They have favorites and give them all of the opportunities. They should do more help the average employee learn new skills instead of writing them off as average.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good company, but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Analyst in Worcester, MA
    Former Employee - Computer Analyst in Worcester, MA

    I worked at Hanover Insurance

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Overall pleasant place to work with some company perks (free lunches, book fairs, gifts, etc.). I also had a flexible (three, 12-hr. day schedule) which was nice -- but I'm not sure if it still exists.

    Cons

    Pay was somewhat lower than similar companies (despite the claims of HR!). I also didn't feel there was much room for career growth.

    Advice to Management

    Offer better salaries!

  6. Actuarial assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Assistant
    Current Employee - Actuarial Assistant

    I have been working at Hanover Insurance full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly people, company is growing rapidly, no traffic (reverse commute), flex hours, floating holidays, cafeteria on campus, pay for exam materials and generous study hours

    Cons

    It is hard to see how quickly you will advance in this company. There is a high turnover rate for actuaries.

  7. Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern - Hourly in Worcester, MA
    Former Employee - Intern - Hourly in Worcester, MA

    I worked at Hanover Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great compensation, convenient location

    Cons

    boring work, stiff envirnment, little direction

  8. Pleasant experience. Depends on department and office location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liability Claims Adjuster in Howell, MI
    Former Employee - Liability Claims Adjuster in Howell, MI

    I worked at Hanover Insurance full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very stable company. One of the leading competitors in their own industry. Upper management does a fine job keeping company profitable and successful.

    Cons

    Moving up in the company is extremely difficult if you are not located at their head office in Worcester, MA. Some departments are split up in multiple cities, which makes it difficult to receive equal attention in areas of job performance review, office culture, upward opportunities, etc. Oftentimes, people are not recognized or even acknowledged for pulling the weight of several others.

    Advice to Management

    More attention should be given to individual employees' efforts rather than departmental results as a whole.

  9. Helpful (1)

    It was a lot of fun being a part of the PL team as an intern.

    Former Employee - Intern in Worcester, MA
    Former Employee - Intern in Worcester, MA

    I worked at Hanover Insurance

    Pros

    *Sense of ownership to your work
    *Learn a lot
    *Fast pace
    *A good team and individual work balance

    Cons

    *Difficult to initiate changes
    *If you're at the bottom, your ideas don't get considered most of the time
    *Far from the city, so you don't have much of a young crowd

  10. Solid company to work for; Hanover has made strides in many personnel areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Hanover has made transformed itself in many ways, including improving its overall financial strength, but also as a company that attracts superior talent. I was able to develop my skills and experience considerably while there.

    Cons

    As with many companies, work-life balance can be a challenge here. Departments can be somewhat understaffed, creating addition weight for incumbent staff. Compensation can be somewhat depressed compared to Boston.

  11. Helpful (1)

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fair pay, great benefits, good PTO

    Cons

    Complete micromanagement, understaffed, unrealistic expectations

    Advice to Management

    Be realistic with your expectations

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