Hanover Insurance Reviews

Updated July 2, 2015
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3.3
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Recommend to a friend
Approve of CEO
Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
79 Ratings

Pros
  • Good benefits package; compensation is fair (in 15 reviews)

  • Great Benefits, solid entry level salary, decent training program (in 9 reviews)

Cons
  • lack of communication from home office and between departments with vital info that needed to be shared (in 4 reviews)

  • I work hard and advancement opportunities are plenty if you seek them (in 5 reviews)

More Pros and Cons

149 Employee Reviews

Sort: Popular Rating Date
  1. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work. Great managers

    Cons

    no job security; terrible insurance choices


  2. Marine Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Houston, TX
    Former Employee - Underwriter in Houston, TX

    I worked at Hanover Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company that cares about its employee's and gives them the tools to be successful and career growth. Excellent management from top to bottom. Great training program.

    Cons

    Really can't say anything bad about the company. One con would be having to be available to agents basically 24/7 through your work cell phone, but it's really not that bad.

    Advice to Management

    Keep up the good work and continue bringing in top talent to continue the growth and success the company has had over the last 5 years.


  3. Current Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free Coffee; Co-workers as long as you are complacent

    Cons

    Management plays favorites. Sales over rides underwriting decisions. Culture is lacking.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hanover Insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for. They really care about work life balance and a lot of focus on career growth.

    Cons

    No cons at this point

    Advice to Management

    Keep doing what you are doing!


  6. 50/50

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Professional in Griffin, GA
    Former Employee - Insurance Service Professional in Griffin, GA

    I worked at Hanover Insurance full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great salary nice people to work with, hours not bad I started at 12:30-9 and when I left it was 11-7:30 benefits are great too

    Cons

    Antiquated systems, we had five systems we had to use to review and answer insured's policies, billing system was a joke and we had to finish calls within a certain time, holds can be only a certain as well as notating the policy when the call was done. Supervisors were not that supportive. All management cares about is upsells and crosells. If you did not meet the impossible goal they had, you were placed on a warning. Policies were expensive enough and convincing a policy holder to buy something when they are paying to much money was a hard sell No room for advancement even they tell you that there is at the interview

    Advice to Management

    Instead of updating the antiquated systems, one system needs to be designed to bring this company into the 21st century. Ebill and Epolicies are needed. A whole forest of trees are dying due to all the paper that is used. Also do something about the website. Too hard to manage.


  7. Hanover Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Analyst in Worcester, MA
    Former Employee - Sourcing Analyst in Worcester, MA

    I worked at Hanover Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Opportunities to move throughout the company
    Strong culture and clear direction
    Flat organization with access to senior management
    Good work life balance (most people leave at 5 and don't log on at home)

    Cons

    Older workforce unwilling to embrace new ideas
    Slow to invest in new technologies
    Has not embraced new work environments (i.e. employees given desktops not laptops, employees not allowed to work from home, etc.)


  8. Helpful (1)

    Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good training, flexible schedule. Coworkers were nice and easy to get along with.

    Cons

    unrealistic expectations as far as workload goes. Expected to put in too many extra hours in order to handle assigned claims.
    You need to be part of the "right crowd" to be considered for advancement.


  9. Business Analyst

    Current Employee - Business Analyst in Worcester, MA
    Current Employee - Business Analyst in Worcester, MA

    I have been working at Hanover Insurance full-time (Less than a year)

    Pros

    great company, great people, great pay

    Cons

    there are no cons to the job

    Advice to Management

    none


  10. Human Resources

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, exposure to leadership and development

    Cons

    Nothing to mention, Keep it up!

    Advice to Management

    None, Keep it up!


  11. Sourcing Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Consultant in Worcester, MA
    Former Employee - Sourcing Consultant in Worcester, MA

    I worked at Hanover Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team works great together
    Great place to learn
    Variety of work
    Management very fair

    Cons

    None. The work was varied and across two business units. I learned both contracting and some great performance management skills.

    Advice to Management

    More current technology would help



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