Hanover Insurance Reviews

Updated September 1, 2015
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3.3
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Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
89 Ratings

Pros
  • Good benefits package; compensation is fair (in 15 reviews)

  • Great Benefits, solid entry level salary, decent training program (in 9 reviews)

Cons
  • lack of communication from home office and between departments with vital info that needed to be shared (in 4 reviews)

  • I work hard and advancement opportunities are plenty if you seek them (in 5 reviews)

More Pros and Cons

166 Employee Reviews

Sort: Popular Rating Date
  1. Future Leaders Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hanover Insurance full-time (More than a year)

    Pros

    Great development program in a entry level position. Good exposure to several aspects to the industry. Everyone knows everyone atmosphere. Fun work culture.

    Cons

    Slow beginnings, and hard to move into area of work choice. Locations are strongly head in east coast, so difficult to find location in other areas of US.

    Advice to Management

    More designed rotational program to create greater exposure to find an area of interest. More managerial roles to help leadership development.


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter, Personal Lines in Worcester, MA
    Current Employee - Senior Underwriter, Personal Lines in Worcester, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The benefits are great. Clean work environment. People leave you alone and let you do your job for the most part.

    Cons

    Boring life. Not too much room for advancement in PL. Management is accepting of mediocre performance.


  3. Good Company - Terrible Location

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources
    Former Employee - Human Resources
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company culture Everyone's ideas are valued Flexible work arrangements Growing company

    Cons

    Pay compared to Boston Worcester isn't the best area. Not much going in the surrounding areas either if you don't have a family or are from here. I really can't imagine it 10 years ago. It would be difficult for someone relocating here


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Salary vs. Workload not ideal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster
    Doesn't Recommend
    Negative Outlook

    I worked at Hanover Insurance full-time (More than 3 years)

    Pros

    Plenty of vacation days. Your not micro-managed.

    Cons

    Preference given to children of executives. If they have the skill and intelligence then that's fine but that was never the case.

    Advice to Management

    Be realistic with work load. Hire knowledgeable management.


  6. BA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Worcester, MA
    Current Employee - Business Analyst in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hanover Insurance (More than 3 years)

    Pros

    great work life balance and benefits

    Cons

    very slow project implementation times


  7. Insurance Service Professional (ISP)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ISP in Atlanta, GA
    Current Employee - ISP in Atlanta, GA
    Recommends
    Approves of CEO

    I have been working at Hanover Insurance (Less than a year)

    Pros

    Great company that's been around for more that 150 years! Great benefits and is located in a beautiful building that's in the heart of Atlanta. Very friendly staff. Many people have been with the company for 5 plus years. Room for growth is definitely there. In this position you MUST wait a year before you can do anything.- tuition reimbursement, 401 K, promotions, designations, etc. so be aware of that coming in!

    Cons

    Too many freaking systems!!! Its very overwhelming. There's at least 7 standard systems you must navigate through daily along with other random forms, notes and websites you must use based on each scenario that may come your way. Training can ONLY do so much. On average it takes a year or so to get comfortable and used to the system(s).

    Advice to Management

    Management is awesome but I think the salary should be more than what's offered due to the excessive use of systems. A lot of data entry is included in this position as well, but its not factored into the pay in my opinion. Listen and apply feedback about training and processing difficulties it will pay off in the long run.


  8. Growing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worcester, MA
    Former Employee - Anonymous Employee in Worcester, MA
    Neutral Outlook
    No opinion of CEO

    I worked at Hanover Insurance full-time

    Pros

    Tremendous growth, good opportunities for young/early-in-career professionals.

    Cons

    As with most of the industry, continued need to invest and develop technology amidst rapid growth.

    Advice to Management

    Listen to employees and don't shy away when asked "why"


  9. Helpful (1)

    Unfair and unethical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hanover Insurance full-time

    Pros

    Great pay and the co-workers are cool

    Cons

    Just because you pay an employee a great salary does NOT mean you can treat them unfair and unjust. A company MUST be ethical -- even in an At Will Work state.

    Advice to Management

    Review your HR standards and practices


  10. Processes Outshine Substantive Results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial General Liability Adjuster in Worcester, MA
    Current Employee - Commercial General Liability Adjuster in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hanover Insurance (More than 3 years)

    Pros

    Great people to work with. There are plenty of challenges that keep you sharp.

    Cons

    Slow promotion opportunities. A person off the street will get offered the higher position before they consider in-house. Tendency of management to focus on processes instead of substantive results. Clerical support is non-existent so a lot of time is spent doing tasks that should be delegated.

    Advice to Management

    Put more focus on substantive results than charts and measurements.


  11. All about the processes...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Worcester, MA
    Current Employee - Claims Adjuster in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hanover Insurance full-time (More than 3 years)

    Pros

    Great people to work with. Many challenges to keep you sharp.

    Cons

    Slow on promotions. A person off the street would have a better chance to get a higher position than someone who has worked with the company. So, a good place to start; bad place to stay if you are looking for promotion. There is a disturbing focus on processes instead of substantive results. The processes have taken control to the point of hindering efficiency and delaying results.

    Advice to Management

    Put more emphasis in evaluating substantive work instead of charts and measurements. Mastering processes does not make a good employee if employee's work barely scratches the surface.



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