Hanover Insurance Reviews

Updated March 20, 2015
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3.2
138 Reviews
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Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
77 Ratings

Pros
  • Good Benefits, and good pay as compared to the industry standards (in 15 reviews)

  • Great benefits, decent pay and time off very sufficient (in 9 reviews)

Cons
  • lack of communication, important information does not make it to the people that need it (in 4 reviews)

  • I work hard and advancement opportunities are plenty if you seek them (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern - Hourly in Worcester, MA
    Former Employee - Intern - Hourly in Worcester, MA

    I worked at Hanover Insurance

    Pros

    Great people, great compensation, convenient location

    Cons

    boring work, stiff envirnment, little direction

    Recommends
    Positive Outlook
    Approves of CEO
  2. Pleasant experience. Depends on department and office location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liability Claims Adjuster in Howell, MI
    Former Employee - Liability Claims Adjuster in Howell, MI

    I worked at Hanover Insurance full-time (more than 5 years)

    Pros

    Very stable company. One of the leading competitors in their own industry. Upper management does a fine job keeping company profitable and successful.

    Cons

    Moving up in the company is extremely difficult if you are not located at their head office in Worcester, MA. Some departments are split up in multiple cities, which makes it difficult to receive equal attention in areas of job performance review, office culture, upward opportunities, etc. Oftentimes, people are not recognized or even acknowledged for pulling the weight of several others.

    Advice to ManagementAdvice

    More attention should be given to individual employees' efforts rather than departmental results as a whole.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    It was a lot of fun being a part of the PL team as an intern.

    Former Employee - Intern in Worcester, MA
    Former Employee - Intern in Worcester, MA

    I worked at Hanover Insurance

    Pros

    *Sense of ownership to your work
    *Learn a lot
    *Fast pace
    *A good team and individual work balance

    Cons

    *Difficult to initiate changes
    *If you're at the bottom, your ideas don't get considered most of the time
    *Far from the city, so you don't have much of a young crowd

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  5. Solid company to work for; Hanover has made strides in many personnel areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time (more than 8 years)

    Pros

    The Hanover has made transformed itself in many ways, including improving its overall financial strength, but also as a company that attracts superior talent. I was able to develop my skills and experience considerably while there.

    Cons

    As with many companies, work-life balance can be a challenge here. Departments can be somewhat understaffed, creating addition weight for incumbent staff. Compensation can be somewhat depressed compared to Boston.

    Recommends
    Positive Outlook
    Approves of CEO
  6. OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance

    Pros

    Fair pay, great benefits, good PTO

    Cons

    Complete micromanagement, understaffed, unrealistic expectations

    Advice to ManagementAdvice

    Be realistic with your expectations

    Recommends
    Positive Outlook
  7. Actuary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuary in Worcester, MA
    Current Employee - Actuary in Worcester, MA

    I have been working at Hanover Insurance full-time (more than 8 years)

    Pros

    Work life balance, Team environment, Non Political

    Cons

    Salary, can work on inter company mobility, can provide more robust training for new employees

    Recommends
    Positive Outlook
  8. Company still seeking an identity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time (more than 5 years)

    Pros

    The people who work in the trenches so to speak are all really great people and are very supportive of one another so it is good work environment

    Cons

    not much room for advancement. Compensation is just okay

    Advice to ManagementAdvice

    Control of the company rests in two or three people. These couple of people at the top need to be willing to delegate authority and not be so insistent upon maintaining control over all decisions made in the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. It was a decent job while it lasted. If you want a foot into understanding insurance it's a good way in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ISP
    Former Employee - ISP

    I worked at Hanover Insurance

    Pros

    Smaller insurance company. Nice incentives for employees. Great holiday parties.

    Cons

    As an ISP, Anyone with Good sales advances automatically. They don't really tend to look at what was done the right way or in favor for the customer. Upper management cares about sales, and average handle time. Typical call center environment except in a smaller environment.

    Advice to ManagementAdvice

    Upper management needs to help new hires understand the basics. The resources need to be upgraded. Training needs to improve. Backwards in terms of technological ways to use resources. 8 screens be to be open to conduct one call with a customer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Hanover Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time (more than 5 years)

    Pros

    Casual work environment and good training opportunities

    Cons

    Lack of upward mobility and slow paced work environment

    Recommends
    Positive Outlook
  11. Extremely positive experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Worcester, MA
    Former Employee - Intern in Worcester, MA

    I worked at Hanover Insurance

    Pros

    The people and the atmosphere

    Cons

    I do not have any bad things to say

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO

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