Hanover Insurance

  www.hanover.com
  www.hanover.com
Work in HR? Unlock Free Profile

Hanover Insurance Reviews

Updated September 12, 2014
Updated September 12, 2014
114 Reviews
3.3
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
65 Ratings

Review Highlights

Pros
  • Good Benefits, and good pay as compared to the industry standards (in 12 reviews)

  • Great benefits, great training opportunities and room for growth (in 8 reviews)


Cons
  • lack of communication, important information does not make it to the people that need it (in 4 reviews)

  • The systems are antiquated and inefficient (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good experience for my first “real” job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Operations Consultant  in  Worcester, MA
    Current Employee - Business Operations Consultant in Worcester, MA

    I have been working at Hanover Insurance full-time for more than 5 years

    Pros

    The culture is awesome & the people are what make it such a great place to work. The benefits are very decent, with reasonable vacation time, paid holidays, family support, sick time, etc. You can't beat the 100% 401K match either because there aren't too many companies out there that match 100%. There is also lots of room for growth in various departments within the company.

    Cons

    It is hard for some to advance their career here because they feel "stuck" in their department. I haven't experienced this myself, but have heard it from others. Longtime & dedicated employees should have the same treatment & advancement opportunities that are given to the people in our Future Leaders Program (FLP). The FLP program is great, but it's for recent college grads with little to no experience in the corporate world. We should be giving our tenured employees the same tools for success that we do our FLP's. In the long run it will benefit Hanover to up-skill our seasoned employees since they are the dedicated ones. I believe many (not all) FLP's end up leaving the company after finishing their contract & then they just end up using their new skills learned @ Hanover elsewhere. It's a great program, but I think Hanover should cater to their committed employees a little more.

    Advice to ManagementAdvice

    This comment is specifically for upper management. Please choose your management staff a little more wisely because these people represent our company & support many of our entry-level employees. A management role should be earned & not just handed out. We need to ensure our managers know the work & procedures for the employees they directly support. How can you manage someone effectively if you don't understand what they do? I'd like to see more managers with background experience relevant to the people they support directly.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    good valued, homely place of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Worcester, MA
    Former Employee - Intern in Worcester, MA

    I worked at Hanover Insurance as an intern

    Pros

    great team and family atmosphere

    Cons

    can be a bit repetitive in workload

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    OK Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Service Professional  in  Atlanta, GA
    Current Employee - Insurance Service Professional in Atlanta, GA

    I have been working at Hanover Insurance full-time for more than a year

    Pros

    Great benefits, decent pay and time off very sufficient

    Cons

    Systems are outdated and no cross training opportunities

    Advice to ManagementAdvice

    It would be nice to feel like your manager will go to bat for you if they know you are right.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Building a World Class Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lines Underwriter  in  Worcester, MA
    Current Employee - Commercial Lines Underwriter in Worcester, MA

    I have been working at Hanover Insurance full-time for more than 5 years

    Pros

    Hanover has made considerable strides over the past five years towards breaking out of the regional carrier image. Salary is standard to the industry. The 401k match is better than the industry. Growth potential is good for people in the Future Leaders Program. The employees are very nice and are key to the success of the company.

    Cons

    The systems are very challenging and require many work arounds. The work arounds are time consuming and do not improve or increase revenue.

    Advice to ManagementAdvice

    Focus on substantive system upgrades to key systems. Workarounds are more costly in product and productivity.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Worstville, OH
    Former Employee - Underwriter in Worstville, OH

    I worked at Hanover Insurance full-time for more than 3 years

    Pros

    The pay was fair enough

    Cons

    Training was not effective nor up to date

    Advice to ManagementAdvice

    Be more involved with growth

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good pay for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time for more than a year

    Pros

    Benefits are great, vacation time is great

    Cons

    Everything is micromanage and it is hard to get help from anyone to move within the company. Many system issues.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great people, good work environment but change does not come easily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time for more than 5 years

    Pros

    Good training, benefits are reasonable

    Cons

    "that is not the way we do things" culture can be a challenge but can be overcome with persistence

    Advice to ManagementAdvice

    relaxing some of the work from home policies and making an effort to appeal to young talent might increase retention

    Recommends
    Approves of CEO
  9.  

    10 Months In, still a lot of questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time

    Pros

    -Pay (higher than comparable positions in the area)
    -Helpful colleagues
    -Autonomous workday

    Cons

    -Lack of communication / defined goals from management
    -Lot of guessing even after conversations with management about what needs to be done
    -Quick changing views (i.e. created diagnostic of current month information based on requirements, 30% changed next month, another change the following month)

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Citizens- Howell. Terrible work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Lines Underwriter  in  Howell, MI
    Former Employee - Personal Lines Underwriter in Howell, MI

    I worked at Hanover Insurance full-time for more than 3 years

    Pros

    I honestly can't think of any. The best benefit is that they have a lunch room on site, which is nice. If you are one of their "chosen" few, you will advance rather quickly. Overall physical office is nice. Dry cleaning is available.

    Cons

    Work environment, salary, benefits, micro managed, everyone is unhappy, growth, harassment from upper management. There were several occasions where I witnessed or was part of, being verbally abused in meetings with multiple people in the room. At one point, was told "Were you even paying attention?? That was a dumb question." Reported incidents to HR and were not handled, rather brushed under the rug.

    Advice to ManagementAdvice

    Happy workers work more! Take care of your people.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Used to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time for more than 8 years

    Pros

    The people here are great.

    Cons

    majority of IT has been outsourced to India. Illegal use of h1 Visas by replacing local workers who must train their replacements.

    Advice to ManagementAdvice

    CIO needs to go in order to save the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for Hanover Insurance? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.