Hanover Insurance Reviews

Updated July 29, 2015
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3.3
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Recommend to a friend
Approve of CEO
Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
84 Ratings

Pros
  • Good benefits package; compensation is fair (in 15 reviews)

  • Great Benefits, solid entry level salary, decent training program (in 9 reviews)

Cons
  • lack of communication from home office and between departments with vital info that needed to be shared (in 4 reviews)

  • I work hard and advancement opportunities are plenty if you seek them (in 5 reviews)

More Pros and Cons

156 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Customer Service Represenitive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Recommends
    Recommends

    Pros

    Helpful, nice and informative co workers.

    Cons

    Not used to working for contract house so if you need to call in sick/ ask for time off you need to ask direct manager and notify contract house. That's the only con I have.


  2. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worcester, MA
    Former Employee - Anonymous Employee in Worcester, MA

    I worked at Hanover Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I started off as an intern and it was a great experience then. Now, I still enjoy it. Great culture and great location. Downtown Worcester is close by so sometimes the co-workers go out afterwork. Great benefits, and Hanover does try to take care of it's employees. Very driven people as well.

    Cons

    Takes forever to get things done. It's a corporate office. Hope you enjoy meeting galore because most of your time will go into meetings.

    Advice to Management

    - Challenge employees more and let them have their opportunities. Trust employees to do their best job as well. And relax a little.


  3. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Strong HR team and culture. Good Leadership

    Cons

    Can they stay out of the fray of the mergers and acquisition world.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. PIP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with.

    Cons

    Heavy work load. Never caught up.


  6. Could be worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Charlton, MA
    Former Employee - Claims Adjuster in Charlton, MA

    I worked at Hanover Insurance (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for overall. Good benefits and atmosphere.

    Cons

    Working 70+ hour work weeks on salary is the norm.


  7. Commercial Lines Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Approves of CEO
    Approves of CEO

    Pros

    Good people to work with if you're in the right area

    Cons

    Management can be difficult to work with as they have their own agenda.


  8. Helpful (2)

    THE WORST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Liability Claims Adjuster in Worcester, MA
    Former Employee - Liability Claims Adjuster in Worcester, MA

    I worked at Hanover Insurance full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good salary and reasonable benefits. Workload was manageable but expectations are very high

    Cons

    It would be a good place to work if they got rid of the management team. People are targeted for termination - thus favorites are played. You are punished if you voice an original thought - there is no room for discussion. Communication is 1 way only and poor at best. Its a very demoralizing place to work. . If you think this won't happen to you - think again I have seen some of the most seasoned talented adjusters treated terribly.. You should only apply here if you are desperate for work. You need to be a sheep and yes man and you might survive - the economy is better now and there are better places to work. thank goodness I found one.

    Advice to Management

    Invest in intensive people skill training - your corporate culture is terrible and just plain mean


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work. Great managers

    Cons

    no job security; terrible insurance choices


  10. Marine Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Houston, TX
    Former Employee - Underwriter in Houston, TX

    I worked at Hanover Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company that cares about its employee's and gives them the tools to be successful and career growth. Excellent management from top to bottom. Great training program.

    Cons

    Really can't say anything bad about the company. One con would be having to be available to agents basically 24/7 through your work cell phone, but it's really not that bad.

    Advice to Management

    Keep up the good work and continue bringing in top talent to continue the growth and success the company has had over the last 5 years.


  11. Current Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free Coffee; Co-workers as long as you are complacent

    Cons

    Management plays favorites. Sales over rides underwriting decisions. Culture is lacking.



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