Hanover Insurance
3.1 of 5 74 reviews
www.hanover.com Worcester, MA 1000 to 5000 Employees

Hanover Insurance Reviews

Updated Apr 14, 2014
Hanover Insurance – Atlanta – “Hanover Insurance”

All Employees Current Employees Only

3.1 74 reviews

                             

87% Approve of the CEO

Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger

Fred Eppinger

(53 ratings)

52% of employees recommend this company to a friend
74 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Opportunity to move throughout, good benefits, company is growing and secure"
    in 10 reviews
  • "Great benefits, great training opportunities and room for growth"
    in 7 reviews
Cons:
  • "lack of communication from home office and between departments with vital info that needed to be shared"
    in 3 reviews
  • "The systems are antiquated and inefficient"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Future Leadership Program - Amazing opportunity in a variety of areas.

FLP Business Analyst (Current Employee)
Worcester, MA

I have been working at Hanover Insurance full-time for less than a year

ProsEveryone is extremely friendly, supportive and always willing to help. In the future leaders program, you gain exposure to all aspects and departments of the company and have the freedom to involve yourself in nearly any project that you are interested in. Pay is very high and work/life balance is perfect. Additionally, you are granted a significant amount of autonomy and are not micromanaged. Overall, a great company to work for.

ConsVery outdated systems that are slow and can be difficult to work with.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

It's okay..

Claims Adjuster (Former Employee)
Worcester, MA

I worked at Hanover Insurance full-time for more than 5 years

ProsGreat benefits and pay. Home office is a nice campus.

ConsLayoffs seem too frequent with no regard given to tenure/dedication.

No, I would not recommend this company to a friend

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Good Experience

Anonymous Employee (Current Employee)

I have been working at Hanover Insurance

ProsGood experience. Good co-workers

ConsNot much room for growth. No real work/life balance

Advice to Senior ManagementListen to middle management more and employee's.

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Mediocre company, Inefficient, Disorganized.

Anonymous Employee (Former Employee)

I worked at Hanover Insurance full-time

ProsSome of the employees are very professional.

ConsThe Worker's Comp unit is a mess, high turnover, incompetent management and seldom in the office. Corporate interpretation of employment laws governing pay out of time off benefits is questionable. Computer system is antiquated. Cliques and favoritism rampant.

Advice to Senior ManagementCare enough to open your eyes and look at what your local management is doing (and not doing) to benefit the company.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Good Benefits, terrible management, no room for growth

Insurance Service Professional (Former Employee)
Atlanta, GA

I worked at Hanover Insurance full-time

ProsGreat Benefits, solid entry level salary, decent training program.

ConsManagement is very deceitful, systems are severely outdated, new system rollouts are a joke.

Advice to Senior ManagementWorked in the Atlanta customer service center and the first year was decent. After their "reaching new heights" joke of a productivity realignment, the whole Atlanta service center was forced to change their schedules to evenings without having any say. You are no good to this company if you do not meet your monthly sales goals. Quality program is a joke as the scoring is always changing. Consistently a never ending spiral of problems due to company trying to get rid of mono-line business. I worked at other insurers as well and they were a complete 180 due to the company actually wanting to take on any type of business. Stop being so picky and take on the risk of insuring individuals regardless of being profitable. Stop implementing rate increases every year. Develop a plan for employees to fast track up the ladder. Employees will actually be motivated to come into work if they are not in the same position for 4+ years.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
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  • Approves of CEO

 

Overall neutral

Anonymous Employee (Current Employee)

I have been working at Hanover Insurance as a contractor for more than 8 years

ProsFlexible work environment, competive salaries

ConsCareer advancement avenues, very top heavy

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Culture is extremely intense. Will love the company if that's your thing; will constantly feel stressed if it's not.

Anonymous Employee (Former Employee)

I worked at Hanover Insurance full-time for more than 5 years

ProsExcellent senior leadership; company direction clearly delineated and understood by all employees; continue to search for next opportunity to grow and thrive

ConsInside staff is very overworked; cannot seem to get behind the systems issues that permeate all levels of company and out to the field

Advice to Senior ManagementYou have very high quality employees; when issues are brought forth listen to them and look to implement changes rather than viewing it as complaining. Many of the people in regional or home office environment simply cannot do any more than they're doing.

– I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Great Company

Marine Underwriter (Former Employee)
Worcester, MA

I worked at Hanover Insurance full-time for more than 3 years

ProsFlexible, fast paced, great management and great training.

ConsJust the usual things you would find anywhere else.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great old-school company to work for.

Financial Analyst II (Current Employee)
Worcester, MA

I have been working at Hanover Insurance full-time for more than a year

ProsFamily oriented company. Solid strategic plan in place.

ConsHigh resistance to change. Low growth opportunities.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good place to gain experience, good people, but very slow-moving

Anonymous Employee (Former Employee)
Worcester, MA

I worked at Hanover Insurance part-time for less than a year

ProsGreat people to work with. Multiple business areas/departments to transfer to once you are an established employee. There is some room to grow your career, but you have to be sure to please the correct people in upper-management

ConsManagement is often unclear. The work is tedious and sometimes it seems like it won't change. Also, there is high amount of re-work that has to be done.

Advice to Senior ManagementContinue to focus on attracting talent from the Worcester area, especially the pool of college students

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Hanover Insurance reviews and ratings — including employee satisfaction and approval rating for Hanover Insurance CEO Fred Eppinger. All 74 reviews posted anonymously by Hanover Insurance employees.