Hanover Insurance

  www.hanover.com
  www.hanover.com

Hanover Insurance Reviews

Updated November 11, 2014
Updated November 11, 2014
126 Reviews
3.0
126 Reviews
Rating Trends

Recommend to a friend
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Hanover Insurance President, CEO, and Director and Acting CFO Fred Eppinger
Fred Eppinger
71 Ratings

Review Highlights

Pros
  • Good Benefits, and good pay as compared to the industry standards (in 15 reviews)

  • Great benefits, decent pay and time off very sufficient (in 9 reviews)


Cons
  • lack of communication, important information does not make it to the people that need it (in 4 reviews)

  • I work hard and advancement opportunities are plenty if you seek them (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience with Hanover was very positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Intern in Worcester, MA
    Current Employee - IT Intern in Worcester, MA

    I have been working at Hanover Insurance as an intern (less than an year)

    Pros

    Corporate culture is great and everybody is friendly and willing to help out. Exposure to senior leaders through intern events. Very structured intern program which allows you to interact with other interns weekly.

    Cons

    Difficult to move from department to department

    Advice to ManagementAdvice

    Keep putting resources into the internship program!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Voice Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Voice Analyst in Howell, MI
    Current Employee - Voice Analyst in Howell, MI

    I have been working at Hanover Insurance as a contractor (more than an year)

    Pros

    I think that this company gives its employees everything that they need to be successful.

    Cons

    I have not found any they are all about customer service.

    Advice to ManagementAdvice

    I believe that this company is constantly moving forward with newer benefits and programs to service their employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great people great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Pros

    Your allowed to do your job

    Cons

    Managers to easy on staff

    Advice to ManagementAdvice

    Hold people accountable

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Future Leadership Program - Amazing opportunity in a variety of areas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FLP Business Analyst in Worcester, MA
    Current Employee - FLP Business Analyst in Worcester, MA

    I have been working at Hanover Insurance full-time (less than an year)

    Pros

    Everyone is extremely friendly, supportive and always willing to help. In the future leaders program, you gain exposure to all aspects and departments of the company and have the freedom to involve yourself in nearly any project that you are interested in. Pay is very high and work/life balance is perfect. Additionally, you are granted a significant amount of autonomy and are not micromanaged. Overall, a great company to work for.

    Cons

    Very outdated systems that are slow and can be difficult to work with.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good company and good people

    Current Employee - Property Adjuster
    Current Employee - Property Adjuster

    I have been working at Hanover Insurance full-time (more than an year)

    Pros

    Management lets you adjust claims and make decisions without micromanaging. Benefits are very good.

    Cons

    Lack of promotional opportunities unless you reside in MI or MA.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Positive work environment with a good work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Adjuster in Howell, MI
    Current Employee - Property Adjuster in Howell, MI

    I have been working at Hanover Insurance full-time

    Pros

    Many if the unit managers help to provide the autonomy so you complete your work without being micromanaged, while still being available for support if needed. I feel valued and that I have future growth opportunities from my current role.

    Cons

    Claims come in huge waves, can difficult to tackle and maintain high scores when volumes are high. Some of the procedures and systems to look up prior losses are archaic, take excessively long to compete a simple task and need to be updated.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance

    Pros

    good pay, benefits, culture and advancement

    Cons

    management can be political, make sure you do your JOB and you will go places within the company

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Best Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Insurance full-time

    Pros

    Fred Eppinger and his leadership walk the talk. Best professional talent I've ever worked with.

    Cons

    Middle management weak; only certain managers evolve/develop employees-most do not, thus you need to be prepared to find your own way.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Howell, MI
    Former Employee - Product Manager in Howell, MI

    I worked at Hanover Insurance full-time (more than 5 years)

    Pros

    The Hanover is a great company to work for. They value their employees, pay them fairly, and foster growth and continuous improvement.

    Cons

    You MUST perform or they will term you, pretty quickly.

    Advice to ManagementAdvice

    Keep and open mind and remember to value transferable skills.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great industry player, great people, best place to work in the insurance industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst in Atlanta, GA
    Current Employee - Senior Business Analyst in Atlanta, GA

    I have been working at Hanover Insurance full-time (more than 3 years)

    Pros

    Experienced professionals, above average salaries, understanding company culture

    Cons

    Mid size player in the industry, growing but not a leader. Tech issues

    Recommends
    Neutral Outlook
    Approves of CEO

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