Hanover Research Reviews

Updated July 30, 2014
Updated July 30, 2014
47 Reviews

3.7
47 Reviews
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Peter G. Dodge
12 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    It's getting better all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Analyst  in  Arlington, VA
    Current Employee - Content Analyst in Arlington, VA

    I have been working at Hanover Research full-time

    Pros

    First of all, I can't imagine finding a cooler group of people to work with. I would be friends with my coworkers had we met in some other situation, and I think that is pretty rare. They're amazing people and they are my favorite part of Hanover. Speaking about the education side of research, projects are often objectively interesting. Higher ed researchers get exposed to a large number of topics and research methodologies, including the increasing use of primary research. Most projects are reasonably enjoyable, but if you don't like what you're doing, you know you'll be through with it in a week. Managers are usually responsive and offer insight into project expectations. The company clearly has an eye towards improvement and they really care about worker satisfaction. Management strives to develop a greater sense of collaboration and long-term vision among researchers. Employees who carve out a path for themselves will absolutely do well. As far as benefits and compensation are concerned, I am satisfied, and I was definitely pleased at the recent company-wide increase in PTO.

    Cons

    The work of a researcher can, over time, become tiring. It can be difficult to keep in mind the ultimate impact of what you are doing as a researcher because you are always onto the next thing and often are crunched at deadlines. You'll do better if you can set aside your perfectionist tendencies and think about how you can effectively answer a question *in the time given.* Fast readers/writers will also do well. But, given a couple of years in research, you will probably want to move on to something with more variation in workload and more responsibility. That can be challenging. In the same way that employees who carve a path for themselves will succeed, those who do not will probably grow bored in time. To succeed in research, you either need to be a superstar researcher, which will enable you to find a niche where you can be a research specialist or will let you move into client-facing roles, OR you need to find some other area of interest and pursue that. If you're good - but not great - at research, you may find it hard to move to those roles. Still, if you find something you can be great at, Hanover will reward you for that in time and I do believe they value people who work hard and find their strengths.

    Advice to ManagementAdvice

    Continue to invest in researcher satisfaction and long-term career development and let us know that you value us, particularly around the time researchers start to feel fatigue. Upward reviews, surveys, and so forth have been helpful. Transparency is also key. Also, while it has been undeniably good to hire some external CDs, it is unclear to researchers whether we are still wanted as CDs as well, so making our career path options really clear would be helpful.

    Recommends
    Positive Outlook
    No opinion of CEO

    Hanover Research Response

    Aug 3, 2014CHRO

    Thank you for your feedback. We are glad to see that you are seeing the changes and improvements we are making constantly in response to staff feedback. I appreciate the feedback about keeping staff ... More

  2.  

    it;s good here, people are nice, training sessions are various.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Arlington, VA
    Current Employee - Intern in Arlington, VA

    I have been working at Hanover Research as an intern for less than a year

    Pros

    Professional environment, nice people, good training

    Cons

    time stress, a lot of projects, a lot of new things to learn, far from my home

    Advice to ManagementAdvice

    balance your time and work efficiently

    Recommends
    Positive Outlook
    Approves of CEO

    Hanover Research Response

    Aug 3, 2014CHRO

    Thank you for your feedback on your internship experience. We are glad that you enjoyed the people, training and environment. Hanover's internship program aims to give all of our interns the same ... More

  3. 8 people found this helpful  

    Company taking a nose dive and treating employees terribly along the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Analyst  in  Washington, DC
    Former Employee - Content Analyst in Washington, DC

    I worked at Hanover Research full-time for more than a year

    Pros

    The peers I worked with were fantastic. Bright, driven people I am happy to call friends. It was hard to watch them getting crushed under the demands from our executive team. Very good salary when I entered the company although I've heard they've started reducing the offers for newer employees.

    Cons

    For a company that seemed to have so much promise in 2010 - 2013, the insane goals the CEO has set for the company and the subsequent failures to hit that goal has significantly impacted the company as a whole. Several new executives have been added to the team and have influenced the company in an extremely negative way. While attempting to copy the Advisory Board's strategies (several execs came from there) but failing to invest in keeping talent happy, the company is a rapidly sinking ship with many employees fleeing from it. The executive team seems to only care about the bottom line. The CDO has been quoted to say he doesn't care about business ethics. The CEO refuses to speak to anyone but his executive team and drives them to push their mid level management to the max. My advice is to stay as far away from this company as possible. I'd be shocked if they make it through the next 5 years.

    Advice to ManagementAdvice

    Listen to your mid-level management, they are closer to the work than you. Practice good business ethics rather than just attempting to make a quick buck. Stop towing the party line of "taking no advice from anyone" because you definitely need it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Hanover Research Response

    Aug 3, 2014CHRO

    Thank you for your feedback. I agree that Hanover staff are outstanding and that it is the people that make the company a success. As at any high growth organization, we do need to strive towards ... More

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  5.  

    Challenging work, for better or worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Analyst  in  Arlington, VA
    Former Employee - Content Analyst in Arlington, VA

    I worked at Hanover Research full-time for less than a year

    Pros

    Each project I worked on was different, presenting its own set of challenges and obstacles. This was something I was looking for in a job.

    Cons

    Deadlines are extremely tight. Very little guidance given for each project, but it's liable to change radically the day before it's due. Nevermind the deadline, it's frustrating to work on something for naught.

    Advice to ManagementAdvice

    Good researchers are promoted to management, but the two don't always go together.

    Recommends
    Positive Outlook
    No opinion of CEO

    Hanover Research Response

    Jun 15, 2014CHRO

    Thank you very much for your feedback. I am sorry to hear that your experience at Hanover was not always positive. Our clients and partners set very high expectations in terms of product quality and ... More

  6. 19 people found this helpful  

    Do your research and know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Analyst  in  Ballston, VA
    Current Employee - Content Analyst in Ballston, VA

    I have been working at Hanover Research full-time for more than a year

    Pros

    The first thing I would like to suggest is that potential employees should do their research about Hanover – not just on Glassdoor – before applying or accepting an offer. Try to get in contact with current or former employees in your desired position and look up the company management team and mission to decide if Hanover is the kind of place you want to work. The anonymity that Glassdoor provides is great at making employees feel comfortable being honest, but it also allows the HR department to plant reviews and upvote favorable reviews. Some people are satisfied working at Hanover, but there are just as many who are unsatisfied, so make sure you know what you’re getting into.

    Hanover’s strengths are its people and the flexibility of conducting research from a laptop (I can’t speak to work on the development side of the company). The research team is friendly, smart, and eager to help when they can.

    Flexibility is also one solid characteristic of work at Hanover. In the case of unforeseen events, blizzards, etc., Hanover tends to let researchers work remotely. It saves you the trouble of burning vacation time to handle an unexpected situation. The office atmosphere is casual, and the company generally allows researchers a significant amount of autonomy regarding how they structure their day. Micromanagement has not been much of an issue in my experience.

    Cons

    The most glaring deficiency of Hanover as a company is its approach to management. Hanover has a heavy emphasis on merit-based advancement. Researchers who consistently exceed expectations earn promotions. It’s a great idea in theory, but Hanover tends to promote great researchers to management positions without any assessment of their managerial ability. The result is that research managers typically have little to no management experience and lack almost any of the basic skills required of effective managers. The qualities that make great researchers (attention to detail, ability to focus on one task for extended periods of time, research and writing ability, ability to work in solitude) have almost no overlap with the qualities that make great managers (interpersonal skills, empathy, long-term vision, ability to understand, motivate, and communicate with team members). In short, it’s likely that your manager will not have the experience or personality needed to be effective in that role. Do not expect to work for someone who will understand, respect, or truly lead you.

    Work at Hanover is also quite isolating. You receive a project once a week, are given a five-day timeline to complete it, and are expected to complete it without much interaction with other researchers. Managers tend to be unresponsive and unhelpful when asked for information or assistance. There’s no real infrastructure for researchers to share knowledge or expertise, either. Hanover is just not a collaborative place, and you’ll probably feel quite alone despite being in a room full of people. To be fair, Hanover seems to try to select people who are comfortable working in solitude. They administer personality tests and mention the isolating nature of the job in interviews. Just be aware that the solitude can be quite acute and depressing if you are more of a social person.

    The pressure of work at Hanover is high. Deadlines tend to be inflexible, managers are often inaccessible, and Hanover expects you to complete your project within the given time period regardless of the amount of time required to complete the project. This means you may regularly work 50+ hour weeks, especially when you are a new researcher. One perk is that you get free dinner if you work in the office past 7 PM.

    Hanover does not value its employees. It makes little secret of this, and there seems to be a tacit understanding of this among employees and company management. Plenty of people are comfortable coming into work, completing projects, earning a paycheck, and going home. But Hanover is by no means an employee-centered company. The company tends to be shady with major decisions that affect the lives of all its employees, providing little information to researchers and acting deceitfully in many cases. Company executives have repeatedly acknowledged being unwilling to invest in researchers or improve the research experience. Turnover is high and morale is low – ask to go to a happy hour with current employees and you will understand.

    This lack of respect for employees manifests itself in a pretty mediocre benefits package. The 401(k) takes years to vest, vacation time is limited and increases slowly, and there’s no bonus system for researchers. Basic health insurance is free, though.

    Advice to ManagementAdvice

    Improve the management system – it’s the main reason employees are unhappy and it’s inefficient. It damages company productivity and smothers morale. Vet the candidates that you choose to promote to management positions and don’t simply make it a reward for good research performance. Hire outside managers, and pay them for it, if you need to. It will pay off for the company in the long-term.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Hanover Research Response

    Mar 27, 2014CHRO

    Thank you very much for your feedback. I am sorry to hear that your experience at Hanover has not been a positive one. Our clients and partners set very high expectations in terms of product quality ... More

  7. 4 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Analyst  in  Washington, DC
    Current Employee - Content Analyst in Washington, DC

    I have been working at Hanover Research full-time for more than a year

    Pros

    Chilled-out work environment; very few meetings; independence; challenging and interesting work; lots of room for promotion; great benefits.

    Cons

    None come to mind ... I guess the pay could be a tiny bit higher?

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Fast-paced environment at a small but growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Hanover Research full-time for more than 5 years

    Pros

    Talented and fairly young employee pool. Great benefits.

    Cons

    Lean leadership team which also tends to be on the younger, less experienced side.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Young company with a bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Development Associate  in  Washington, DC
    Former Employee - Development Associate in Washington, DC

    I worked at Hanover Research full-time

    Pros

    -First, and most importantly, Hanover's services are excellent. Working in development, I never once felt like we were trying to take advantage of a client. Contract renewal rates are very high, and clients get tons of value from Hanover's services. The research staff is full of PhDs, MBAs, and other advanced degrees (I saw a review on here questioning that, the qualifications of the staff are readily available: http://www.hanoverresearch.com/grant-consulting-bios/). Clients are very confident in our work. Hanover's business model is phenomenal and stands alone against competitors.

    -Coworkers: All of the employees at Hanover are very bright, driven, and hard-working. Hanover attracts talent from top, elite universities, and the entire staff was a pleasure to work with.

    -Culture: Bureaucracy is minimal, and if you do good work, you WILL be noticed and acknowledged. The entire development staff works hard to succeed together as a team, not in spite of each other.

    -Office: Great location on K Street, just a few blocks from the White House. One block from the red line, tons of restaurants and food trucks nearby, and nice office space with gym.

    -Perks: From Redskin tickets to impromptu (and frequent) comped lunches to free snacks, the little perks DO make a difference.

    -Benefits: Fully covered healthcare, 401K with employer match, gym access.

    Cons

    -Bonus pay can be uncertain, and can sometimes feel like it depends more on luck than effort. This is a issue with practically any development/sales job, but I believe that somewhat higher base salaries would help retain top talent who are capable of collecting bigger paychecks elsewhere.

    -Management can, at times, be unrealistic with goals and expectations. We need to rely on our own research capabilities more.

    -As a development associate, the work can feel monotonous. If you just come in, do your job description, and go home, it will get old fast. You need to be proactive. Study trends in your industry, work closely with your director, perform your own analysis projects. Management is always happy to hear input from the entry level employees, take advantage of this. Since Hanover hires high caliber staff, most associates don't fall into a monotonous routine, but it would be nice to have some more career training to facilitate and encourage interesting projects.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great Company to Launch your Career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Hanover Research full-time for more than a year

    Pros

    Across my year and a half at Hanover, I've found the company to be an excellent transition point from college into the professional world. Hanover gives entry level employees an opportunity to grow within the organization, move up in the company, and try positions across departments. Working at Hanover is certainly a learning experience--providing professional development opportunities and visibility into senior management for all employees along their career paths. For my young age, I feel I was given a great deal of responsibility and felt truly empowered in my interactions with senior management. My ideas had a frequent forum to be heard and I feel that I had the ability to create change in the organization.

    - Benefits: 100% paid medical + fun perks like happy hours, Redskins/ Caps tickets, and annual parties/company gatherings

    - Community Outreach: Hanover believes in providing opportunities outside of the workplace, including a strong community partnership with a local non-profit and an annual company-wide day of service

    Cons

    Hanover is definitely a work hard atmosphere, so be prepared to put your all into your daily work and rise to high expectations.

    Positive Outlook
  11. 2 people found this helpful  

    Hanover has been one of the most positive work environments in which I have had the pleasure to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grants Consultant  in  Washington, DC
    Current Employee - Grants Consultant in Washington, DC

    I have been working at Hanover Research full-time for more than a year

    Pros

    -Great medical and retirement benefits
    - Leadership style management approach
    - Team oriented
    - Work-life balance

    Cons

    There are no real negative aspects to my position.

    Recommends
    Positive Outlook
    Approves of CEO

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