Harbor Freight Tools

www.harborfreight.com

Harbor Freight Tools Reviews

Updated January 24, 2015
Updated January 24, 2015
378 Reviews
3.0
378 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harbor Freight Tools CEO Eric Smidt
Eric Smidt
234 Ratings

Review Highlights

Pros
  • The company is growing at the rate of 50 stores per year (in 12 reviews)

  • Paid time off accrues quickly, spiff program pays well (ESP part atleast) (in 22 reviews)


Cons
  • Mistreatment of employees by upper management and irregular working hours (in 27 reviews)

  • Should improve inside track club and add a rewards program (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Head Cashier in Port St Lucie, FL
    Current Employee - Assistant Head Cashier in Port St Lucie, FL

    I have been working at Harbor Freight Tools part-time (less than an year)

    Pros

    The crew I work with is amazing! Like a family

    Cons

    The pay is not enough to live on

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Awesome experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Louisville, KY
    Current Employee - Cashier in Louisville, KY

    I have been working at Harbor Freight Tools

    Pros

    Pay is awesome, nice ppl

    Cons

    Rude customers but nothing too stressful

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    So far so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Manager in Chico, CA
    Current Employee - Warehouse Manager in Chico, CA

    I have been working at Harbor Freight Tools

    Pros

    Room for advancement and opportunity to excell.

    Cons

    We need more full time employees at all times.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Eye opening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Cashier in Colorado Springs, CO
    Current Employee - Head Cashier in Colorado Springs, CO

    I have been working at Harbor Freight Tools full-time (more than 3 years)

    Pros

    -Ability to develop self sufficient skills
    -Fast paced
    -Transparrent enviornment
    -Ability to earn extra money
    -opportunity to strive (as long as you're a self motivated, passionate employee)

    Cons

    -Should operate on 6% payroll instead of "5.0" and have a set amount of new employee training hours on top of that, both to improve quality of service to customers and to give new employees more time to complete online training courses
    -Should improve inside track club and add a rewards program

    Advice to ManagementAdvice

    -Focus more on sales programs
    -Focus more on development of employees who have talent
    -Scheduling fairly, and to peak hours

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Some good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Englewood, CO
    Current Employee - Cashier in Englewood, CO

    I have been working at Harbor Freight Tools part-time (less than an year)

    Pros

    Fun job good crew fun customers store management is great. Todd and John are the best. What can you say about Jen?

    Cons

    Upper level management is clueless they obviously have NEVER worked in a harbor freight store before and they panic at the drop of a hat

    Advice to ManagementAdvice

    Plesse learn how to make schedules. Do not panic!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harbor Freight Tools full-time (more than 5 years)

    Pros

    The Growth is outstanding ...

    Cons

    No major Issues what so ever...

    Advice to ManagementAdvice

    Keep doing what you've been doing

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Budget products with deals to keep you going back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harbor Freight Tools

    Pros

    Employee discount on products within store.

    Cons

    Budget quality on select items.

    Advice to ManagementAdvice

    Inside track club members should.not have to present their coupon for the member discounted price. $30 for a membership per year and you should only verify with card sku number matched with customer name on I.d.

  9.  

    Harbor freight tools rocks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Longview, TX
    Current Employee - Cashier in Longview, TX

    I have been working at Harbor Freight Tools part-time (less than an year)

    Pros

    Great place to work! You are treated like a human being and family. When your manager makes you feel like YOU make a difference in the company, it makes me feel great!

    Cons

    Hourly pay, and flexing on hours :(

    Advice to ManagementAdvice

    To give incentives for the employees who never call off and never late emplyees. We should get a quarterly bonus if we meet our goals in spifs and or ITC's. I don't expect to get rich, but acknowledgment would really be awesome! Probably not going to happen but it never hurts to ask! :) have a fantastic day!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Absolutely Amazing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Saddle Brook, NJ
    Current Employee - District Manager in Saddle Brook, NJ

    I have been working at Harbor Freight Tools full-time (less than an year)

    Pros

    Focused operating model, No egos in senior management, and all leaders have the same common goal. The company is determined to provide it's customers a great product at an amazingly low price. The companies focus on the associates has improved and has provided associates the opportunity to grow if they are willing to put in the effort.

    Cons

    Company needs to continue challenging underperformers.

    Advice to ManagementAdvice

    Continue growing and staying true to the companies values. Grow, grow, and grow some more. We are ready for the challenge.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Best job I've had; it's what YOU make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Pricing Coordinator in Turnersville, NJ
    Current Employee - Head Pricing Coordinator in Turnersville, NJ

    I have been working at Harbor Freight Tools full-time (more than an year)

    Pros

    Expectations are kept reasonable and attainable. If everyone puts forth 100% effort, you should see success and growth in all areas. Management team (at least at my location) is effective, and works well together despite frequently butting heads over details. The health benefits are pretty sweet, for a retail position, and won't break the bank either. Definitely opportunity for advancement if you make the extra effort; they're not just going to hand you promotions. Processes, for the most part, make sense and are able to be implemented easily and efficiently. Customer base is, for the most part, pleasant to deal with. Company seems to invest itself in its employees, certainly more so than any other company I've worked with. Overall, the atmosphere is pleasant and relaxed.

    Cons

    Free items are a headache and a half. Pricing system is time consuming and convoluted at current; I've been hearing rumors of an update in the works, and desperately hope it's true. Number/name collection can cause friction with customers, especially in case of returns: people don't want to give their numbers out anymore. Planograms are designed poorly on paper, even if the concept behind them is usually great. Most of that comes from skewed product proportions and sizes. As with any retail position, if your management team takes a less than desirable approach towards... well... management, then you're not going to have a good time. While my managers are great, I've heard horror stories about some of the other locations, where favoritism and commission rigging/theft run rampant. Happy to say I can't personally attest to those. Also as with any retail job, if you're going to make your location succeed, you're inevitably going to have to pick up others' slack. I can say that we have a couple of people at my location who have a terrible attitude and work ethic that we often have to pick up slack for, who are allowed to stay on because their add-on percentages are high. Also, on trucks, the state of the shipments are often deplorable. Heavy items stacked on top of light items, unstable-looking, packaging crushed and torn. Definitely a little questionable, but as long as you pay attention and follow protocol, you're usually fine.

    Advice to ManagementAdvice

    In the future, if you have a store that is opening in an area that shares a zipcode with another area, please listen to the employees for that new store, who know what town you're actually in. You lose business if customers can't find you because they're looking in the wrong town, which has been a recurring problem for my location. Other than that, I suppose just consider the points I addressed in the "cons" section... specifically about truck. As a small female, it can get a little scary facing off against a leaning tower of power tools, especially when they have fallen in the past.

    Recommends
    Positive Outlook
    Approves of CEO

Harbor Freight Tools Photos

Work at Harbor Freight Tools? Share Your Experiences

Harbor Freight Tools

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.