Harbortouch

  www.harbortouch.com
  www.harbortouch.com

Harbortouch Reviews

5 Reviews
4.2
5 Reviews
Rating Trends

Recommend to a friend
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Jared Isaacman
4 Ratings

Employee Reviews

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  1.  

    Just amazing company to work with, fantastic management group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Northampton, PA
    Current Employee - Account Executive in Northampton, PA

    I have been working at Harbortouch full-time (less than an year)

    Pros

    numerous resources available online anyday- anytime

    Cons

    some direct managers have 30-40 direct sales people under 1 selling manager, also manager is not local - might be several hours away

    Advice to ManagementAdvice

    LOCAL MANAGEMENT- WITH LOCAL TROOPS

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Avg Pay Rates, Good Bonus Structure, Poor Mid to Upper Level Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Tier II in Allentown, PA
    Current Employee - Technical Support Tier II in Allentown, PA

    I have been working at Harbortouch full-time (more than an year)

    Pros

    Pay rates are avg. They do have a nice bonus system that allows you to make up for lack of raises and pay equality. Management will make you do a job, but not give to the rate they have documented for that position. .

    Cons

    STRESS!!! They under hire. You will never work hard enough to succeed here. It's just managing failures.

    Advice to ManagementAdvice

    Why would you not hire more people? A "Focus" on Customer care comes with a price tag.

    Customer Support side pay rates need review by VP/CEO level staff. Why do employees in any tier make the previous tier rates? Do you not make your tier rates?

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Tier I in Allentown, PA
    Current Employee - Customer Service Representative Tier I in Allentown, PA

    I have been working at Harbortouch full-time (more than an year)

    Pros

    Nice people, good benefits, great manager

    Cons

    hours are 9-6 for fulltime regular employees, can be difficult with childcare

    Advice to ManagementAdvice

    Maybe do 1/2 hour lunches so people can leave earlier.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great Sales Opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Harbortouch full-time (more than 3 years)

    Pros

    Uncapped earning potential, excellent training, leads and trade shows. Customer and sales support is top notch. Culture is welcoming and work schedule is flexible.

    Cons

    Mainly a hunter type position, good for those who truly enjoy a sales cycle, not great if you are not willing to commit the effort to hitting quotas.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Be on your P's and Q's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Tier I in Allentown, PA
    Current Employee - Customer Service Representative Tier I in Allentown, PA

    I have been working at Harbortouch full-time (less than an year)

    Pros

    good salary, good benefits, good people, everyone is very helpful. there is room for advancement. definitely a company you would want to have a career with.

    Cons

    if you are not interested in the job and others notice it, you can say goodbye. you need to be on top of your work and keep up with your responsibilities. if you are not able to perform your duties and perform them well you are not going to make it. also if you are a temp expect 90 working days before you get hired and another 3 months before you receive any benefits.

    Advice to ManagementAdvice

    get rid of the introductory period for temps. temps are working at your business for more than your normal 3 month introductory period and they deserve to receive the benefits once hired. also include them in your employee functions. make them feel like they are a part of the team and not an outcast..we work just as hard as anyone else and we have families to support too. that is all.

    Recommends
    Positive Outlook

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